Dear Matthew McConaughey you will be ashamed to have participated in Lincoln TV commercials (I know, I don't blame you, they paid you a lot dollars to you speak well of them), but here in Central Florida Lincoln Orlando, the owner and the service manager are two shameless. They canceled my new recall appointment now for NHTSA 20V072 scheduled several days in advance and told me personally that they would not perform the service for me. I don't know if it was the racial profile or because I complained to NHTSA and FTC US consumers about the last recall that was not done well. Perhaps both, I was mistreated and humiliated by the sales manager. They have the power to implode themselves.
Until yesterday, November 20, 2020, I just wanted an honest repair of the previous service and this new recall.
As of yesterday, he entered another field. I recorded with my cell phone when he informed me the service cancellation and asked me to leave the store for my own safety.
Lincoln was once a good vehicle, the quality of many products used at manufacture is of terrible quality. And people working in the whole system as well.