Central Kia of Plano

Buyer beware if you are going to use Plano Kia Dealership for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gom for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gomez told customer engine will be replaced and will be provided lifetime warranty will take 2-3 months for vehicle to be repaired 3. Told customer 10 days for approval from Kia for engine replacement on 3/6/2024 then a loaner car would be provided if one is available 4. After numerous voice mails to Paul Gomez service advisor, Emily Bradbury Head of service dept no updates as of 3/28/2024, Called Fortune O’Neal Head of dealership 4/1/2024 and 4/2/2024 no call back to address concerns as of 4/4/2024 5. 4/1/2024 finally a call from Paul Gomez customer told not a lifetime warranty instead told 15 years or 150,000 miles from date of purchase and still no approval from Kia and Paul Gomez could not provide the case number opened with Kia instead indicated only Emily Bradbury could provide that information and no loaner cars available 6. Due to multiple pieces of information being conveyed wrong and gross lack of communication customer paid out of pocket to have 2012 Kia moved to another dealership on 4/2/2024 7. Huffines Kia McKinney daily updates and on 4/4/2024 Approval received from Kia and on 4/4/2024 rental car provided repairs underway So long story short beware of using Kia Plano for service More

We had a positive experience buying a car from Jacob Boring. Thanks for giving us a great deal on a really nice full-size SUV. Boring. Thanks for giving us a great deal on a really nice full-size SUV. More

Trey was very courteous and helpful. He arranged my ride after dropping the car which was very convenient. He arranged my ride after dropping the car which was very convenient. More

Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

Justin Weldon and Edher Maltos did an excellent job and my my overall buying experience a pleasure my my overall buying experience a pleasure More

Kia is a very frendly business. The people are very frendly and helpful. Answeed Ll of my questions. Told me when my car would be ready and it was ready when they said. Called to l The people are very frendly and helpful. Answeed Ll of my questions. Told me when my car would be ready and it was ready when they said. Called to let me know it was ready. More

Excellent professional service, completed timely and friendly people. Easy to work with and knew their stuff friendly people. Easy to work with and knew their stuff More

Overall I was pleased with the outcome. I was satisfied with the maintenance part as well as my repair work on my car I was satisfied with the maintenance part as well as my repair work on my car More

Paul was good and everyone was friendly; getting us a ride home and back helped erase the time issue! The printed report was great too! ride home and back helped erase the time issue! The printed report was great too! More

I have 2023 kia sorento s I bought from this dealership 2 months ago and and only drove from 1800 miles and it got check engine light come when I take my car they to me you have to leave the car for diagnosi months ago and and only drove from 1800 miles and it got check engine light come when I take my car they to me you have to leave the car for diagnosis and don't have loner car available at the moment but I been calling them over 10 days they keep telling so many excuses that they don't have any yet. I have tried to get hold of supervisor over service she is never there. When they want to sell a car they come up with a lot of promises and warranty. I am very disappointed over service department. More