Century Buick GMC
Tampa, FL
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228 Reviews of Century Buick GMC
52 years old, have owned many many vehicles. By far, without question, the best service department in the Tampa market. Go here!!! By far, without question, the best service department in the Tampa market. Go here!!! More
My husband and I had a wonderful experience at Century Buick GMC. Ryan and Brad were extremely helpful, answered all our questions, and helped us make the right decision for our family. Buick GMC. Ryan and Brad were extremely helpful, answered all our questions, and helped us make the right decision for our family. More
My experience with Century Buick in Tampa, FL has been nothing short of a customer service nightmare. Since September 7, when we entrusted our car to their care, the litany of issues began. Despite paying nothing short of a customer service nightmare. Since September 7, when we entrusted our car to their care, the litany of issues began. Despite paying upfront, their service has been marked by a shocking level of incompetence, including an accidental odometer reset during repairs. Attempts to communicate our frustrations and seek resolution have been met with a stunning lack of professionalism. Store manager Guy Denig, rather than addressing our concerns, hung up on us during the conversation. This unprofessional behavior, coupled with their mistakes, is a clear indication of their disregard for customer grievances. Adding to the frustration is the extended period of waiting for any resolution. Despite our patience and persistent efforts spanning months, Century Buick has shown a complete lack of commitment to rectifying the situation. This protracted ordeal highlights not only their inability to provide satisfactory service but also their unwillingness to make amends when confronted with their shortcomings. Considering the egregious service lapses, unprofessional conduct, and the absence of any meaningful resolution, I strongly caution others against entrusting their vehicles or hard-earned money to Century Buick in Tampa. The overall experience has been a stark reminder of the importance of thorough research and avoiding establishments that fall short on both competence and customer service. More