Century West BMW

Not impressed. I had a question about my lease; left three messages and sent a few emails to dealership. Never got a call back. Never got an email reply. I am about I had a question about my lease; left three messages and sent a few emails to dealership. Never got a call back. Never got an email reply. I am about to lease my 3rd BMW, and will NOT be considering Century West. Now they want me to renew lease with them...hahahaha. Yea, as if I would after I was ignored when I really needed help from the dealership. More

Brian my service advisor is amazing. His attention to detail is incredible. He is also fantastic at keeping me updated. Sends me texts even on his day off! His attention to detail is incredible. He is also fantastic at keeping me updated. Sends me texts even on his day off! More

This dealer is a bit disorganized, but the staff is nice to its customer’s.they lost my car for instance, when I went to pick it up. 20 min later it was found. No harm done. to its customer’s.they lost my car for instance, when I went to pick it up. 20 min later it was found. No harm done. More

Century West BMW has always been very responsive and very thorough. Doug (service advisor) is very knowledgeable and very good at recommending what makes sense. The service process is very professional and thorough. Doug (service advisor) is very knowledgeable and very good at recommending what makes sense. The service process is very professional and always informs of findings and recommended repairs. More

Eddie in service was wonderful. Great service. I got videos and phone call updates on everything. Great service. I got videos and phone call updates on everything. More

The friendly, helpful staff at this dealership makes it a pleasure to service our vehicle there. We appreciate their making a loaner car available. pleasure to service our vehicle there. We appreciate their making a loaner car available. More

My experience with the dealership has been nothing but pleasant. Everyone goes above and beyond. From the sales team, to service and receptionist. Beyond pleased and satisfied! pleasant. Everyone goes above and beyond. From the sales team, to service and receptionist. Beyond pleased and satisfied! More

We get there to have a part replaced to our new X 6 and we paid. While waiting on the part to be replaced, I asked the receptionist if anyone could help us with getting a new “BMW” ultimate benefits card. we paid. While waiting on the part to be replaced, I asked the receptionist if anyone could help us with getting a new “BMW” ultimate benefits card. Everyone in suits are just standing with their hands in their pockets. And the. Receptionist tell this one guy about what we want ?! And he send me a young man, who I told him what we wanted and he went back to tell this guy that he doesn’t know about our inquiry. So I started a conversation with this guy. Hand in the pocket and chewing gum the whole time I’m talking to him. Telling me the young man he sent to me was a genius. I told him apparently not, and it’s clear he doesn’t understand what’s BMW ultimate benefits card is!!!! And he thought it’s a credit card. This xxx hole merit badge earned is Salar Sharikandi who claimed he’s the General Manager of the BMW Century West. And threatened me and my fiancée to call the cops if we don’t leave the property. I told him you’re representing BMW and this is not appropriate. And you shouldn’t send me a junior guy who he thinks is a BMW genius and apparently he doesn’t even know and acknowledged the simple fact of what’s a BMW Ultimate benefits card is ! So yelling and screaming and telling us you have to leave or I will call the cops. Such a great way to meet and greet your loyal customers and it’s the obvious in the treatment that if you’re there at the dealership not buying then screw you and we’re giving you an attitude. The V.P General Manager is Milo Rosas NOT this idiot Salar Sharikandi who claimed he’s the general manager. Hands in the pockets and chewing gum. BMW have high standards and it’s so unfortunate that you have such characters representing the brand. And telling loyal customers to get the “F” out or they will call the cops. You need to teach these guys to respect their customers and business it’s not about wearing a suit. It’s about ethics and protocol and how to present yourself that you’re presenting a brand. And don’t tell lies claiming you’re the general manager while you’re the pre- owned sales director. And you should have class and teach your employees about Etiquette & Manners - Protocols. I called the dealership and they told me that Milo Rosas is on vacation. I will file a complaint with BMW and the Better Business Bureaus. More

Excellent professional service at the service department. There was a mixup with my appointment when I showed up to drop off my car, but they found a way to fit me in after only a 15 minute wait. There was a mixup with my appointment when I showed up to drop off my car, but they found a way to fit me in after only a 15 minute wait. More

From the warm greeting received upon arrival followed by outstanding customer service received from Doug M, Romelia P. This is why I’m remain a loyal happy client! Thank you! outstanding customer service received from Doug M, Romelia P. This is why I’m remain a loyal happy client! Thank you! More