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Cerritos INFINITI

Cerritos, CA

Overview
Reviews
Vehicles
4.8
247 Reviews
Located in the heart of Cerritos, CA, Cerritos INFINITI is proud to serve luxury car enthusiasts across Los Angeles County. As part of the iconic Cerritos Auto Square, we’re proud to represent the INFINITI brand known for its innovative design, performance, and sophistication. From the showroom to the service bay, our team lives by the values of honesty, integrity, and respect, ensuring every customer leaves confident in their choice.
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18707 Studebaker Rd.

Cerritos, CA

90703

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Showing 247 reviews

February 04, 2023

Originally purchased a 2006 M35 here and John Yarber kept it in fine condition with excellent service. Just replaced it with a 2023 QX60 sold to me by Byron Jackson who worked with me for over a year to get More

by Batman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Byron Jackson, John Yarber
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Feb 06, 2023 -

Cerritos INFINITI responded

Congrats on your new vehicle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

January 13, 2023

The great service team at Norm Reeves is worth the drive every time for me. More

by ecuapeter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Jan 13, 2023 -

Cerritos INFINITI responded

Thank you for the kudos! We are happy we could make your experience a memorable one.

October 29, 2022

Very friendly service advisors. Quickly took care of my request and off I went. The car needed a couple of days for service so I was provided a very nice loaner vehicle. Thank you a More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yarber
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Oct 31, 2022 -

Cerritos INFINITI responded

We are so pleased to hear that your needs were met by our team, Jay! Thank you so much for the kind review and rating, and we look forward to working with you again! Take care.

October 01, 2022

Everything was great especially Jason. The work by the techs were great too, as well as the rental car guy. More

by Joe Friday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Oct 04, 2022 -

Cerritos INFINITI responded

Thank you for your kind words, Joe! We're thrilled to hear that you had a great experience with Jason and the rest of our team!

Oct 04, 2022 -

Joe Friday responded

My email addy is elg767@outlook.com I have other stuff to fix on my M-35 but I have to wait right now to do it.

September 07, 2022

Arcee was fantastic, got me in and out with ease. I always come here and everyone is so friendly. More

by lego.thong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yarber
Report | Print
Sep 08, 2022 -

Cerritos INFINITI responded

Thanks for the great review and rating! We're happy we could be of service!

July 26, 2022

Could not get the oil and f I lter c j ange right. Push for unneeded work. Managers are non responsive. Bad business. More

by Lindahlldy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Yarber, Issac Diaz, Kristen Bergmaier
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Jul 27, 2022 -

Cerritos INFINITI responded

Hi Linda. It’s important that you are satisfied and comfortable with your experience at Norm Reeves Cerritos Infiniti and we are concerned that this was not the case for you. If you are interested, please reach out to our Service Director, Anthony Ortiz, at anthony.ortiz@normreeves.com so we can discuss this further. Thank you.

Jul 27, 2022 -

Lindahlldy responded

Why are you reaching out to me now. You are only interested in making money rather than getting paid for service rendered. Your people follow your lead and you have not treated me like a valued customer. Perhaps this is now the status quo for most service departments for infiniti. The franchise gets away from responsibilty because each dealership is independently own. Despite that, I see you all as crabs in a barrel.

July 21, 2022

Candice Roxas is the best service rep. Great Service took time to explain what was going to be serviced More

by dsantana1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Jul 22, 2022 -

Cerritos INFINITI responded

Thanks for the kudos! We're thrilled to hear that Candice could provide 5-star service! Congrats and enjoy your new INFINITI!

July 14, 2022

John Yarber was excellent and very professional. I’m very happy with the service that I received from John Yarber and Cerritos Infiniti More

by ryn022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yarber
Report | Print
Jul 15, 2022 -

Cerritos INFINITI responded

We’re so happy our team could be of service and provide a 5-star experience. Thank you for sharing. Until next time, take care!

June 03, 2022

Perla is the best. She made this experience feel like an interaction between friends. I will return to see her for my next Infiniti purchase. More

by tangatee16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perla
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Jun 03, 2022 -

Cerritos INFINITI responded

Thank you for sharing your experience with us! We're so glad to hear that Perla made your visit to Norm Reeves Cerritos INFINITI a pleasant one. See you next time!

April 28, 2022

Very clean and personal worker helping out on questions and concerns about any think we had questions on.I have been coming there for 15 years. Great dealership. More

by rlln711@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bueno, Issac Diaz
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Apr 29, 2022 -

Cerritos INFINITI responded

We always love hearing from our returning customers, and we appreciate you taking the time to leave us this 5-star review. Until next time, take care!

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