Cerritos INFINITI

I go to this dealer only because I live in Cerritos and don't want to drive far out to other cities. This dealer's service department has very rude and unorganized staffs. Not very friendly. They have very don't want to drive far out to other cities. This dealer's service department has very rude and unorganized staffs. Not very friendly. They have very few loan cars which is rarely given out even when it is requested. They don't really listen to your requests. You have to remind them several times when you are at the service center. More

I found my daughter's dream car online at Cerritos of Infiniti. What we did not know is that the experience of her buying her first car would match the dream! We had not yet decided to purchase the car Infiniti. What we did not know is that the experience of her buying her first car would match the dream! We had not yet decided to purchase the car, but when we drove up, there it sat in the Red Carpet Delivery area! I as her Mom was almost brought to tears due to the extra effort the managers went through to make this experience wonderful for my daughter-who had saved and scrimped for years to have a down payment and would be incurring all the costs for her car. The staff beginning with the General Manager Bill Stephens really looked into the car history to make certain this was a safe car for our 19 year old. They checked so many points and gave us a full report of these findings. This put me, Mom, at ease! The second Manager that we dealt with, Dave, welcomed us and explained everything to us and how the process would go, he was fantastic. My daughter test drove the car and we decided to purchase the car. We dealt with "Rochelle" the most during this transaction who was smart, informative and patient with all my 19 year old daughter's questions!! Ask for Rochelle for certain she was fantastic (and cute)! The finance deparment really took into consideration my daughters varying salary-being a student and working part-time and they found the best plan which really put my daughter at ease!! The finance rate was superb and everyone was happy, Mom, Dad and Daughter. We then moved over to looking at extended warranties and coverages- we loved this employee,Paul Kim . Paul gave us all the information but was not pushy at all. He was very patient with all the photo's I was taking to document this milestone in my daughter's life. We wanted to purchase an extended warranty and Paul led us to the best package for our concerns. Through the whole process we have an energetic 8 year old and a Mother (me)taking photo's of every step of the sale and the whole Infiniti staff was delightful!! We were there until almost closing and even at the end when the car was sold and my daughter was in the car, Rochelle was there with us pointing out all the need to know button and levers, along with answering a ton more questions from my daughter! I tried to have my daughter end the transaction to let Rochelle go as it was freezing outside but she replied to me, "That's okay, this is part of the job." I love this dealership and so did my husband who is a harder sell. It's even the small things like a Keurig Coffee pot that I noticed so every customer has a fresh complimentary cup of coffee rather than a stale pot. This stuff makes a difference. The thoughtfulness and customer service means a great deal to me and they just went over board. I work in retail myself and was so happy to know customer service is not a thing of the past. Cerritos of Infiniti-Thank you!! Thank you for not just giving us a great deal on my daughter's dream car, but by being the "Dream Team" to buy it from!! The best part of the story for me is that my husband told me, my next car will be an Infiniti!!!! More

Horribly incompetent and rude staff. They spend more time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tri time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tried booking a service appointment with them. After numerous phone calls trying to get a hold of someone, finally after 3 days manage to get a work order in. This is after calling the front desk like 10 times getting fed up and calling the incompetent service rep (Carlos) and having him tell me 2 times that he would call back, but never fullfils that promise. Booked appointment on a saturday in the morning only to find out they don't do body work there nor would they provide a rental. Wasted 3 hours of my saturday, only day I have off. Staff was extremely unapologetic for wasting time, additionally was rude and did not give me a satisfactory alternative. Ended up leaving without needed work done. The bottom line with this dealership is that they do not care about the customer. Once you buy, you're another number that needs to wait in line. Mercedes had way better customer / service support. Next care will be a mercedes again. More

Having recently leased a G35 (albeit from another dealer-South Bay Infiniti) I went to Cerritos Infiniti to ask if they would install my front license bracket. The lady from the service dept. said t dealer-South Bay Infiniti) I went to Cerritos Infiniti to ask if they would install my front license bracket. The lady from the service dept. said that they would, but it would cost $50. I told the lady that I had planned to have my vehicle serviced at Cerritos Infiniti because it was closer to my home. I indicated to her that her position was rather short sighted and wasn't looking at the big picture. I had planned to give Cerritos Infiniti all of my service business, but she replied they have to pay the service techs and that was it. I immediately drove to Infiniti South Bay where my bracket was installed in two minutes (I swear) and for zip, nada. I now know where I'll be having my Infiniti serviced and I won't even mind the extra miles I have to drive. More

My wife and i recently purchased a pre-owned Mercedes-Benz from this dealership. The Sales Rep. Sergio Duran was very honest and up front with us. This was no easy process for us being first Mercedes-Benz from this dealership. The Sales Rep. Sergio Duran was very honest and up front with us. This was no easy process for us being first time buyers. but at the end of it all. We walked away......I mean drove away with the car of our dreams for a great price and $$$$$ saved. If your looking for honest people with good qaulity customer service. Then Cerritos Infiniti should be your first on your dealership list. More

I went in because my girlfriend wanted to test drive a G35. We weren't ready to buy that day but it's her dream car and she was saving up money for it. The salesman greeted us and accepted our request f G35. We weren't ready to buy that day but it's her dream car and she was saving up money for it. The salesman greeted us and accepted our request for a test drive without any bogus excuses to avoid helping us. We were pleased with our experience and will give them the opportunity to earn our business when we are ready to buy. More