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Cerritos INFINITI

Cerritos, CA

4.8
248 Reviews
Located in the heart of Cerritos, CA, Cerritos INFINITI is proud to serve luxury car enthusiasts across Los Angeles County. As part of the iconic Cerritos Auto Square, we’re proud to represent the INFINITI brand known for its innovative design, performance, and sophistication. From the showroom to the service bay, our team lives by the values of honesty, integrity, and respect, ensuring every customer leaves confident in their choice.
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18707 Studebaker Rd.

Cerritos, CA

90703

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Showing 248 reviews

August 18, 2020

Best service. The knowledge of the service department is always an A+. I like the service here and will come back without hesitation. Shout-out to John Yarber. More

by veronica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yarber
Aug 19, 2020 -

Cerritos INFINITI responded

We really appreciate the 5-stars and positive review about John, Veronica!

August 11, 2020

Love coming to Cerritos INFINITI. Edwin and Andres make the trip worth while. My vehicle is always fixed right the first time! I am a customer for life. More

by Bigheaddonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stephens, Grace Cerince
Aug 11, 2020 -

Cerritos INFINITI responded

We appreciate the 5 stars and this awesome feedback! Thank you for being a loyal customer!

June 14, 2020

I live 3 miles from Infiniti in Torrance.South Bay Infiniti was outstanding but when they sold out I went there once and didn’t even let them work on my car. Been going to Cerritos every since and lov More

by JT
Recommend Dealer
Yes
Employees Worked With
John Yarber
Jun 15, 2020 -

Cerritos INFINITI responded

We appreciate this great feedback and 5 star- rating, JT! Thanks for being a loyal customer!

June 02, 2020

Best dealership by far all employees very courteous and helpful with any questions you might have and service always on top of anything your vehicle might need. More

by Gabrielbarraganjr
Recommend Dealer
Yes
Employees Worked With
Rick Ochoa, Bill Stephens, Grace Cerince, Marcy Vargas, Issac Diaz
Jun 02, 2020 -

Cerritos INFINITI responded

Thank you for the great review and 5 stars, Gabriel! We appreciate you sharing this feedback about our staff!

April 09, 2020

NEVER AGAIN !!! They told me my down payment was to pay for my License, Fees and Registration, when I received my Registration It is due in a few months. Disappointin More

by consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valarie in Sales, Ali finance manager
Apr 10, 2020 -

Cerritos INFINITI responded

Hello, the reason you had to pay for license fees is because when you purchased the car the plates were still current and you were able to use that registration for free until the plates were to be renewed. We could not renew the registration until they were about to expire. You received several months of use for free. If you have any questions, please give me a call at a time that works best for you. Thank you. - Bill Stephens, General Manager, 562-345-1333.

February 22, 2020

I had a great experience at Cerritos auto Square great service great people. I was very satisfied with the SUV, I love the service they gave me the last three years ago and present. Thank you. More

by zaragoza69
Recommend Dealer
Yes
Employees Worked With
Grace Cerince
Feb 24, 2020 -

Cerritos INFINITI responded

We really appreciate the great review and 5 star- rating, Zara! Congratulations on your SUV!

February 08, 2020

Es un lugar perfecto para hacer una proxima compra y definitivamente vas a optener la ayuda que necesitas y su personal va a responder a las preguntas que tengas en lo personal lo recomiendo More

by Fernando_sanchez1979
Recommend Dealer
Yes
Employees Worked With
Jesus Vital
Feb 13, 2020 -

Cerritos INFINITI responded

We truly appreciate the 5 star- rating and awesome feedback, Fernando!

December 28, 2019

As for the service department, if the last car is taken in at 2:30 then the service department is closed at 2:30 not 4:00. Disappointing. More

by KENNETHMARTINJR
Recommend Dealer
No
Employees Worked With
Joe Hill, John Yarber, Issac Diaz, Allan Yoc
Jan 02, 2020 -

Cerritos INFINITI responded

Hello Kenneth, this does not sound like the type of service we provide here at Cerritos Infiniti. Please give me at a time that works best for you. Thank you. - Bill Stephens, General Manager, 562-345-1333.

December 09, 2019

Everyone who comes to this dealer. Please do not trust them. We agreed to a price. Then filled credit app info out. And after running our credit 3 different times. Dropping my credit, they decide to raise More

by Zayt
Recommend Dealer
No
Employees Worked With
Joseph Rodriguez
Dec 10, 2019 -

Cerritos INFINITI responded

Hello Zayt, this does not sound like the type of customer service we provide here at Cerritos Infiniti. We regret to hear you are upset with your recent visit to our dealership and would like the opportunity to talk more about this with you over the phone. Please give me at a time that works best for you. Thank you. - Bill Stephens, General Manager, 562-345-1333.

June 24, 2019

unprofessional, bait and switch methods of sale tactics price and all option promised and not delivered ,Daughter felt harassed , And felt very uncomfortable a More

by loyal infinity owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure which employees and none of the above
Jun 25, 2019 -

Cerritos INFINITI responded

Hello, I’m extremely concerned to hear this feedback about your daughter’s recent experience at our dealership with our team members. We take your feedback seriously and will get to the bottom of this. Thank you for sharing these details but we would like the opportunity to learn more about the entire situation. Please give me a call at your earliest convenience. - Bill Stephens, General Manager, 562-345-1333.

Jun 25, 2019 -

loyal infinity owner responded

Thank you , i will call later in the day , I can also be reached at 562 833 4272

Jun 25, 2019 -

loyal infinity owner responded

We may also comunicate thru email jose.g.aguilar@lausd.net

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