Cerritos INFINITI

A friend introduced me to Bill Stephens last January, when my son needed to trade in his Explorer and buy his first car. Bill took the time to find the perfect car for my son (a Honda Civic), gave him a when my son needed to trade in his Explorer and buy his first car. Bill took the time to find the perfect car for my son (a Honda Civic), gave him a fair trade in, and his team made the entire experience a great one for my son! He LOVES his car and the improved mileage! Last week it was my turn to trade in my Mercedes ML320, and of COURSE, the only call I made was to Cerritos Infiniti and Bill Stephens! Bill introduced me to Ryan Taylor, who showed me several cars on the lot that could work for me. I fell in love with an FX, but it was a little bit out of my price range, so we test drove a 2011 Toyota Camry with only 13k miles on it...and that's the car I bought. Once I'd made the decision, Bill's finance group got the job done, and Elisa Allen finished up all of the paperwork with me. I think from the minute I walked in to driving off in my new car was about 3 hours +...this Team gets it DONE!! I have since recommended Cerritos Infiniti to several friends and colleagues, and would absolutely recommend this dealership to anyone looking for a new Infiniti, or until we can drive that dream car, one that fits our needs for now! I'll be back for that FX soon! - Adrienne Thank you Bill, Ryan, Elisa and the entire Cerritos Infiniti Team! More

Our family has purchased previously owned vehicles from a company owned by family friends in the past, knowing we would be well taken care of, like family, and their vehicle(s) were properly vetted, only the company owned by family friends in the past, knowing we would be well taken care of, like family, and their vehicle(s) were properly vetted, only the best. We have many entirely trouble-free years with these cars. On our way back from dropping off one of our cars to our daughter as a college graduation gift at the end of April, another daughter had her eye on a particular Infiniti she found through the internet on the lot at Cerritos Infiniti. Short a car, we stopped in on our way back home to take a look, and encountered quality people who surpassed our expectations from start to deal finish, and then beyond. The beyond part is why I write this review. We were already sold on Infiniti vehicles, having enjoyed one since 2003, previously owned. Cerritos Infiniti's commitment to quality customer care calls for sharing the news that not only will you find very well priced previously owned vehicles in excellent condition, you will also be taken care of beyond the initial purchase. Minor cosmetic scratches on a splash guard that we noticed before purchasing were written up for repair like new. After taking the vehicle home that evening, we noticed the floor mats were wrong in the morning. We called our salesman, Sam, and he surmised what we had: under the plastic neither of us realized the original mats had been swapped out to another car. Sam promised we would have the correct mats. Manager David Pelichowski authorized new mats and Ken Okimoto in Service made sure the color ordered matched. I was provided with the mats, and a complimentary vehicle while the splash guard was repaired. Shortly thereafter, we noticed another minor cosmetic issue that Cerritos Infiniti agreed existed before purchase. Viewing a cell phone photo I sent by email, David Pelichowski authorized a check on it and then repair, and again provided a complimentary vehicle. Ken Okimoto once again smoothly guided my experience through service, with follow-up phone calls to make sure everything met our expectations. The dealership had no obligation to us with that blemish on an otherwise beautifully maintained sports model, the deal had closed many days prior, and they already had our vehicle in to their body shop for cosmetic splash guard repair previously promised/written up pre-closing. Then one last matter came up to further convince us Cerritos Infiniti is in for the distance. After purchase, there was an issue with the second key/keyfob. David Pelichowski authorized another (expensive) as a courtesy. Mr. Pelichowski, previously owned vehicles manager, along with Ken Okimoto in service, and Sam in sales, provided an entirely quality purchase experience that did not end at the door after close of sale (the finance department was also efficient as well as very effective in obtaining a low rate finance loan). While we expect this kind of attention when doing business with family friends, Cerritos Infiniti's quality business ethic comes as a very pleasant surprise. We are compelled to spread the word. More

Michael is one of the best internet manager that I have ever dealt with. He is very patient, friendly and honest. He really took a good care of us. I highly recommend him to anyone who is looking to lea ever dealt with. He is very patient, friendly and honest. He really took a good care of us. I highly recommend him to anyone who is looking to lease/ buy a car. He will help you to get the best quote. Trust me. You will not be disappointed. More

Gabriel Hash, Was very efficient at delivering my car Gabriel Hash, Was very efficient at delivering my car to my house. She was very knowledgeable and took the time to show me how every thing worked Gabriel Hash, Was very efficient at delivering my car to my house. She was very knowledgeable and took the time to show me how every thing worked in my brand new car. I really love her follow through with clients. Amazing !!!!!!! Thank you Gabriel, great job Best, Norma Bell More

Just got my 1st Infiniti car a 2013 g37 journey. If you are in the market for new Infiniti car or suv, give Cerritos Infiniti a try and ask for Michael Stafford. He is the nicest and honest sales guy I've are in the market for new Infiniti car or suv, give Cerritos Infiniti a try and ask for Michael Stafford. He is the nicest and honest sales guy I've dealt with and made my car leasing experienced a pleasure. Michale did it at a price that no other dealership was willing to touch and he gave me a good trade-in value for my Honda civic. I had my car appraised in 3 other delearships including Carmax and the most they can give is 12,500. Before coming to Cerritos Infiniti, I tried 3 Infiniti and 3 BMW dealerships and it was always the same run-around. They completely failed to respond to my questions and needs. Huge kudos to everyone at Cerritos Infiniti specially to the sales and finance dept for making it happen. I will definitely comeback for my next car in 3 yrs. More

I just wanted to say Sang @ The Cerritos Infiniti treated me very well. He worked within my price range with my cost & monthly payments. I'm sooo HAPYY with MY FX, Sang Thank You for all you did for ME & my me very well. He worked within my price range with my cost & monthly payments. I'm sooo HAPYY with MY FX, Sang Thank You for all you did for ME & my family. Thank You & Have a Blessed day. More

The entire team at Cerritos Infiniti was professional and friendly. I will definitely be back to this dealer when my 2 year lease is up. The delivered exactly what they promised. friendly. I will definitely be back to this dealer when my 2 year lease is up. The delivered exactly what they promised. More

I wrote a previous review involving my purchased of a used G37 from Sang Cho of Cerritos Infiniti. However, as I was waiting for the paperwork for the car to go through, Sang took my parents to the bank used G37 from Sang Cho of Cerritos Infiniti. However, as I was waiting for the paperwork for the car to go through, Sang took my parents to the bank to get cash for the down payment. They went in a used EX35 that was on the lot, and my mom fell in love with the car. So the next day, my parents went back to the same dealership, and bought our second Infiniti in two days. We got the same great service we received last time and my mom was ecstatic about the deal she got. Again, highly recommended. More

The customer service was a very good experience. The employee made us feel very comfortable and welcomed. I enjoyed the time staying at the infiniti dealership, would highly recommend purchasing or leas employee made us feel very comfortable and welcomed. I enjoyed the time staying at the infiniti dealership, would highly recommend purchasing or leasing a vehicle. Thanks to Sang Cho for helping use with our, you couldn't have been any friendlier. More

Michael Stafford is definitely the guy you want to work with. I reached out to a number of dealerships about a month ago when I first began researching the G37 Coupe 6 MT. He presented me an offer, but with. I reached out to a number of dealerships about a month ago when I first began researching the G37 Coupe 6 MT. He presented me an offer, but I needed more time to understand the market and make up my mind. Two weeks later, when I began looking in earnest, I again contacted various dealerships. Mike remembered working with me and made, by far, the most competitive offers on the car. We worked mostly on the phone over two weeks as I weighed a number of different choices, and throughout, Mike was diligent about reaching out to me every few days, answering my questions, and allaying any concerns. Our conversations were always friendly and low pressure, even when we were at an impasse. When I finally walked into the dealership to pick up the car, Mike had prepared all paperwork (and there weren't any unpleasant surprises) and we were in and out within an hour. The finance guy also didn't attempt to up-sell frivolous add-ons, which I appreciated. This was easily my smoothest car transaction to date. . I got a great deal on my car and I'll definitely be referring Mike to my friends and family. More