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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,623 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,623 Reviews of Certified Benz & Beemer - Service Center
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June 07, 2025
I’m disappointed with the recent experience I had with your service/mechanic department. I brought my vehicle in due to a loud, unusual noise coming from the suspension—specifically the shocks. Unfortunat your service/mechanic department. I brought my vehicle in due to a loud, unusual noise coming from the suspension—specifically the shocks. Unfortunately, the issue was not resolved. I was told the noise was caused by a water bottle, which I found to be an odd explanation. After having my car fully detailed and completely cleared out, the noise still persists—especially when going over small bumps. It’s loud and concerning, and something I’ve never experienced in the past year since purchasing the vehicle. It’s frustrating to now have to take my car to a Mercedes dealership to get the issue properly diagnosed and resolved. Ever since Marcus left the service department, the quality of service and attention to detail just hasn’t been the same. While the customer service was friendly and professional, the main reason I brought my car in was not addressed. I hope you take this feedback seriously and work toward improving the diagnostic process and overall service quality. More
by SinghSanghan.m.s
Employees Worked With
Not listed she was good with customer
May 28, 2025
Thank You, Rose! I just want to give a huge thank you to Rose for helping me find my perfect, exclusive vehicle! From start to finish the experience was smooth, pr I just want to give a huge thank you to Rose for helping me find my perfect, exclusive vehicle! From start to finish the experience was smooth, professionalband actually enjoyable. Rose really knows her stuff her knowledge, patience, and attention to detail made all the difference. I felt confident and well taken care of throughout the entire process. I'm absolutely in love with my new car, and I couldn't have done it without her expert guidance. Highly recommend asking for Rose if you're looking for top-notch service! More
by Stephanie perez
Employees Worked With
May 24, 2025
Bill in services is great and works deals! CBB is better pricing than other dealerships! CBB is better pricing than other dealerships! More
by Crhibben999
Employees Worked With
May 24, 2025
Tom helped me get set up with some good service, I needed my air conditioning fixed and he helped facilitate that. Definitely coming back for life. my air conditioning fixed and he helped facilitate that. Definitely coming back for life. More
by goldbergerm7
Employees Worked With
May 18, 2025
Did a great job getting the air bubbles out of the clear bra. Also took care of some reside on the passenger window that I was unable to get off. I didn’t mention it when pointing out air bubbles, but servi bra. Also took care of some reside on the passenger window that I was unable to get off. I didn’t mention it when pointing out air bubbles, but service went above and beyond and took care of the extra detail, thank you all so much! More
by Alexis Smith
Employees Worked With
Jocelyn
May 02, 2025
Bill(service) and Tom(sales) are fantastic. Would recommend both. Very friendly and easy to work with. Would recommend both. Very friendly and easy to work with. More
by Allen
May 01, 2025
Davis is a professional sales person Answers all questions and takes care of customers He prepared docs and accepted our offet questions and takes care of customers He prepared docs and accepted our offet More
by Denny
Employees Worked With
April 30, 2025
Don’t take a car in for an oil change unless you know you have the filter in stock. My oil change took almost 4 hours because at some point you found out that you didn’t have the filter. have the filter in stock. My oil change took almost 4 hours because at some point you found out that you didn’t have the filter. More
by bobnewstead85253
Employees Worked With
Susie
April 30, 2025
David Escalante fue la persona que me ayudo cuando fui al dealer. Aunque no compré nada, me estuvo ayudando y contestó todas mis preguntas recomiendo a David para la búsqueda de un carro . Muy buena gente. dealer. Aunque no compré nada, me estuvo ayudando y contestó todas mis preguntas recomiendo a David para la búsqueda de un carro . Muy buena gente. More
by jan.vale18
Employees Worked With
