David James

I purchased a 2023 BMW i4 from Certified Benz & Beemer in Scottsdale, Arizona. The vehicle was shipped to Illinois. When it arrived, I discovered damage that included: • Chipped/cracked windshield (replac Scottsdale, Arizona. The vehicle was shipped to Illinois. When it arrived, I discovered damage that included: • Chipped/cracked windshield (replacement estimate: $1,292) • Damage to the driver's door (repair estimate: $1,943) • Damage to the deck lid/trunk (repair estimate: $2,148) I obtained independent written estimates totaling more than $5,300. I asked the dealership to repair the damage, but they declined. I expected a dealership selling premium vehicles to stand behind what they sell. Instead, I was left with thousands of dollars in repair costs immediately after delivery. We had face to face meeting, and David James the General Sales Manager personally stated he would pay for the dent and coordinate the repair claim thru the transport company for the scratch dent... then I provided the estimated and he completely changed his position and would not pay for the repairs. I have all of the purchase documents, photographs, and independent repair estimates to support this review. Based on my experience, I would not purchase another vehicle from this dealership. More

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Certified Benz & Beemer is not even in my state, and I’d drive to them to buy or sell a car again. Scott Bailey made the process of buying a car so easy and nice that I think I’m spoiled now. If I don’t get drive to them to buy or sell a car again. Scott Bailey made the process of buying a car so easy and nice that I think I’m spoiled now. If I don’t get that same level of service on another transaction, I will be disappointed! Scott is an excellent communicator and seems like a tireless worker. Every question I asked via text or email was quickly answered (even after normal business hours). Fair pricing, outstanding customer service, and concierge treatment… what more can you ask for? More

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Organized and professional dealership with good personal service. As a walk in without appointment I was met with great service by Scott who took the time to understand my needs and show me the car I was i service. As a walk in without appointment I was met with great service by Scott who took the time to understand my needs and show me the car I was interested in. He was very knowledgeable about the intricacies and comparisons of Bmw‘s versus Mercedes and shared a lot of useful information. The dealership has several nearby locations with expansive inventory, which enabled me to view similar cars. Scott took his time with me to understand and accommodate my needs in a vehicle but he did not try to upsell or push which made for an surprisingly comfortable and valuable experience. Similarly personable behavior from another manager, David, who was engaging and extremely knowledgeable about all the vehicle vehicles on the lot. Impressive organization with trustworthy representatives. I would recommend. More

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We were greeted right away by Saw Nu. She was very accommodating and professional from the start to finish! We really enjoyed working with her She was very accommodating and professional from the start to finish! We really enjoyed working with her More

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If I ever, ever have to buy a car again, and this dealership is still in business (which with the excellent customer service and sales representatives, should be the case) I will exclusively go here. dealership is still in business (which with the excellent customer service and sales representatives, should be the case) I will exclusively go here. Painless, easy, and highly accommodating. Could not recommend higher. More

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Mark Stevens and crew are super stars. From the first email to delivery everything Certified Benz and Beemer did top notch. I was a little nervous about buying a car from out of state but From the first email to delivery everything Certified Benz and Beemer did top notch. I was a little nervous about buying a car from out of state but they make the entire process transparent and keep you in the loop. I highly recommend Certified Benz and Mark Stevens for all your needs regarding a nice vehicle. More

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I had almost given up hope on finding what my family needed but also could afford. I stumbled across Benz and Beemer and Tim made it all happen. He was kind humble and so wonderful to work with. He genu needed but also could afford. I stumbled across Benz and Beemer and Tim made it all happen. He was kind humble and so wonderful to work with. He genuinely cared about helping me and I felt heard right from the start. I was even able to do most of the work over the phone, he even took the time to make me a video of the car inside and out so I could see it in real time before coming in. This was a huge help for me having littles at home trying to multitask. . He was patient with me and did all the extra stops making sure I was not only happy with my purchase but also excited! I’m so grateful for Tim and the team at Benz. I highly recommend them and will be telling all my family and friends to go straight to Tim! More

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Saw Yu Nwe Zin was our sales rep when we purchased our Volvo, and she was awesome from start to finish. Attentive, easy to work with, and she really paid attention to the small details. She never missed a Volvo, and she was awesome from start to finish. Attentive, easy to work with, and she really paid attention to the small details. She never missed a beat, stayed consistent, and made the entire car buying experience smooth and stress-free. We just had a newborn, and she made everything incredibly easy for us. She worked with our situation, got us in and out quickly, and even surprised my wife with flowers, which meant a lot to us. I’d absolutely come back to her for a future car or upgrade as our family grows. Thank you again, we really appreciate how easy you made everything. More

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Always a pleasant experience, highly recommended! !! Very fair value for your trade, luxurious used cars in very good condition!!!! !! Very fair value for your trade, luxurious used cars in very good condition!!!! More

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I’m a 100% Disabled Veteran, Senior Citizen and I had the phenomenal opportunity to meet, speak and, work with Conner in the Service Department. He was very knowledgeable about the importance, process and lo phenomenal opportunity to meet, speak and, work with Conner in the Service Department. He was very knowledgeable about the importance, process and logistics of the service I was in need of on my Land Rover Range Rover Autobiography vehicle. He listened to my concerns regarding the things that I wanted and needed done. There was some slight alterations necessary to fully address my specific needs. Man when I tell you Conner was a dynamic asset to getting those things addressed and done… would be an understatement. He sat me down and itemized a composite list of the things that I was looking to have done. When I came to pick up my vehicle… I was shocked at his due diligence and tenacity to see that Every Single Thing that I requested was completed and he also made sure that my vehicle was Detailed so well, I was ecstatic to say the least. He’s a consummate determined, intelligent guy with a real heart, personality and, loads of professionalism, courtesy, integrity and honesty. This was a great experience for me and confidence booster in th Certfied Benz & Beemer Brand and Dealership as a whole. His passion for performance and dedication to perfection for the customer ranks at the top of the ranks omongst other Dealerships and their Service Departments. He treated me so well and took care of Mr Autobiography, that was why I felt so compelled to entrust him, the Service Department and THIS Dealership with the additional opportunity to service and take care of my Mercedes Benz S560 4Matic. He went straight into getting this vehicle showroom ready and thoroughly checked, tested and, Detailed… clean as a whistle. I’m very grateful and appreciative of his above and beyond approach in regards to my two vehicles. In closing I’d like to also mention Andy my salesman was terrific and very pleasant. He walked me through my purchase process without any pressure to buy. I truly appreciate that and him for being a top notch sales representative and definitely a decent customer satisfaction driven professional. I’m also going to mention Richard the Service Department Manager who went out of his way to greet me, treat me with kindness and respectfulness and assure me that he was placing me and my vehicles in the capable hands of Conner. And, last, but Not Least, there’s David James the General Sales Manager, he called me and addressed some questions I had and he was instrumental in getting me the information and provided the best feasible solutions to my situation as a customer. The Overall Customer Experience was a Very Good one. I highly recommend that if you’re interested in getting things done right in a no pressure atmosphere, Certified Benz & Beemers is the Dealership for you. The whole Staffing/Team is Dedicated to Helping Customers and Customer Satisfaction through their Various Vehicles and Services. Great Job, Well Done! These Kudos are Well Deserved. Thanks to you All. I’m a Real. Satisfied. Customer. Who will be patronizing this Dealership and its Service Department for the upcoming foreseeable future. Now, That’s it and, That’s all. Thanks 😊 More

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