Back

Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,626 Reviews

1,626 Reviews of Certified Benz & Beemer - Service Center

Sort by
June 27, 2018

Sales and Service First Rate Trevor, in sales, and Michael Miller, in service, were exemplary in the manner in which they handled a service issue that, while identified at the tim More

by Tom Mackey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Gaiser, Mike Miller
Jun 28, 2018 -

Certified Benz & Beemer responded

Dear Tom: Thank you so much for your business and for taking the time to share with our customers your first rate experience working with both the Sales and Service Departments at CBB. It's great to hear that both Trevor and Michael provided you with exemplary customer service and that we were able to take care of your problem. We look forward to the pleasure of working with you again, whether with service or when you are back in the market for your next vehicle.

June 26, 2018

Easy as can be Never been to a dealership that cares so much about service! Not even my own car manufacturer gives the service Certified Benz and Beemer do. Highly r More

by Thatonegolferguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 27, 2018 -

Certified Benz & Beemer responded

Dear Thatonegolfrguy: What a wonderful review! We are glad to hear that you believe CBB cares so much about service and that you recommend CBB for "anything and everything". We appreciate your choosing CBB for your service needs and look forward to helping you again in the future.

June 25, 2018

Exceptional Experience! I brought my car to CBB for regularly scheduled maintenance. I had reserved a loaner car, but left my wallet at the house and didn't have my driver's More

by Howard W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 27, 2018 -

Certified Benz & Beemer responded

Dear Howard W: We really appreciate you taking the time to share your feedback regarding your recent exceptional experience working with Mike Miller and the CBB Service Department. We are delighted to hear that Mike helped to make your visit so seamless from start to finish. Thank you so much for choosing CBB for your service needs. Please do not hesitate to contact us should you need anything in the future.

June 24, 2018

Service It was time for my service check on my 2014 Mercedes Benz C250. I contacted my service advisor, Mike Miller, who is always very professional and frien More

by msangit3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 27, 2018 -

Certified Benz & Beemer responded

Dear msangit3: We really appreciate you taking the time to write this wonderful review and for being such a loyal CBB customer! Thanks for sharing with us that Mike provided you with friendly and helpful service and that you were delighted the with detail cleaning of your Mercedes. Again, we are grateful for our continued relationship as well as your recommendation of CBB to others. We look forward to being there for you in the future.

June 23, 2018

Highly Recommended! I have bought my last three cars here and it is always a great experience. Luckily, the service side of B&B has really stepped it up so that is icing More

by Lisa B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that delivered my vehicle was really nice and patient!! It was 112 out at 5 p.m. and it took me a few minutes to empty the loaner!, Mike Miller
Jun 26, 2018 -

Certified Benz & Beemer responded

Dear LisaB: We absolutely love hearing from our repeat customers! We are thrilled that you have determined that the CBB Service Department provided the same great customer service as the Sales Department. Thank you for taking the time to write this wonderful review and for being such a loyal customer. Please do not hesitate to contact us should you need anything in the future.

June 21, 2018

Warranty work Thank goodness for warranty repairs that are covered! Service team always does a great job helping to expedite warranty repairs. I appreciate the More

by Cindy F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 25, 2018 -

Certified Benz & Beemer responded

Dear Warrany1: Thanks for sharing your feedback with us and your recent warranty repair. We are glad to hear that the service team does a great job and that the customer service you receive is friendly and helpful. We sincerely appreciate your business and look forward to the next opportunity that we can assist you.

June 21, 2018

Expensive Repair With Good Service While my repair was painfully expe dive the service was too notch. Went out of their way to provide options and tried to work a bit on price. More

by Djmrg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jun 25, 2018 -

Certified Benz & Beemer responded

Dear Djmrg: Thanks for the 5 Star review! While we are sorry to hear that the repair was expensive, we are delighted that you felt that the service department did a top notch job and did what they could to provide various options on the repair. We are grateful for your business and look forward to the next time that we can assist you.

June 20, 2018

Excellent service Service Advisor, Michael Miller, kept me apprised of the situation with my X5 even when a mistake had occurred on their part. I really appreciated Mic More

by Suzanne Kranicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear Suzanne: Thanks for taking the time to share your compliments on Michael's excellent customer service during your recent service on your BMW. We will be sure to share them with Michael. CBB appreciates your support as well as your recommendations to others. We look forward to the opportunity to help you again.

June 20, 2018

Purchase and first service I brought my car in for its first service, while there I asked to replace a cracked fog light and a reflector on front side panel. I arrived Monday m More

by Frienk2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Herbranson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Walters, Randy Wood
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear Frienk2011: Thank you for sharing your feedback with us. We do work hard to provide our customers with reliable and accommodating service and we are disappointed to hear that we did not succeed in providing you with updated information regarding the delay in the repair. We will be sharing your concerns with our Service Department Manager in an effort to improve our time estimates as well as our ongoing communication with our customers. We sincerely hope to have the opportunity to provide you with a Five Star performance the next time.

June 20, 2018

Service While the maintenance service was very good and part of the advantage plan that I purchased when I bought my car the complete vechile detail was a jok More

by TD2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wood
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear TD2017: We would like to thank you for sharing your recent experience with CBB Service Department. We are glad to hear that the maintenance part was very good, we are disappointed that the wash was not handled in a professional manner. Your valuable comments have been shared with the Management Team in an effort to improve in this are. We would very much appreciate the opportunity to provide you with a full Five Star experience the next time.

...
107
...