Back

Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,618 Reviews

1,618 Reviews of Certified Benz & Beemer - Service Center

Sort by
June 20, 2018

Service While the maintenance service was very good and part of the advantage plan that I purchased when I bought my car the complete vechile detail was a jok More

by TD2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wood
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear TD2017: We would like to thank you for sharing your recent experience with CBB Service Department. We are glad to hear that the maintenance part was very good, we are disappointed that the wash was not handled in a professional manner. Your valuable comments have been shared with the Management Team in an effort to improve in this are. We would very much appreciate the opportunity to provide you with a full Five Star experience the next time.

June 20, 2018

Purchase and first service I brought my car in for its first service, while there I asked to replace a cracked fog light and a reflector on front side panel. I arrived Monday m More

by Frienk2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Herbranson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Walters, Randy Wood
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear Frienk2011: Thank you for sharing your feedback with us. We do work hard to provide our customers with reliable and accommodating service and we are disappointed to hear that we did not succeed in providing you with updated information regarding the delay in the repair. We will be sharing your concerns with our Service Department Manager in an effort to improve our time estimates as well as our ongoing communication with our customers. We sincerely hope to have the opportunity to provide you with a Five Star performance the next time.

June 19, 2018

Only Trust Certified Benz and Beemer Service! I never take my car anywhere else. The Service Department is outstanding and Collin is always friendly and honest! I know I can trust the work being d More

by Kngsgrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear Kngsgrl: We are delighted that you only trust CBB's Service Department for the maintenance of your vehicle and that Collin provides you with friendly and helpful customer service. CBB is grateful for your business and will do its best to continue to charge you with fair pricing for its repairs.

June 19, 2018

Always great! Michael Miller always takes great care of me and my car. I wouldn't go anywhere else!! he always makes getting an appointment easy too. More

by Helena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 20, 2018 -

Certified Benz & Beemer responded

Dear Helena: Thanks so much for your business and your Five Star review! While we are happy to hear that Michael does such an excellent job for you, we are even happier that you've decided you won't get anywhere else. CBB looks forward to being there for you in the future so please do not hesitate to contact us should you need anything.

June 18, 2018

A+ Staff and Facility!! Went to get my car worked on and was helped by Collin. I thought that the problem was something that was going to cost me big bucks but turned out it More

by Samia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jun 19, 2018 -

Certified Benz & Beemer responded

Dear Samia: We really appreciate the A+ rating for our facility and our hard working staff. Thanks so much for your business and your kind words. It's great to hear that Collin was so helpful and that the cost of repair was much less than you expected. Please let us know when we can assist you again, whether with service or when you are in the market for your next vehicle.

June 18, 2018

Service on X5 Our service writer was Colin, we haven’t dealt with him before but he is a man of his word! He said how much it would cost and that’s how much it was. More

by Oildigger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wood, Collin Moore
Jun 19, 2018 -

Certified Benz & Beemer responded

Dear Oildigger: Thanks for taking the time to share your feedback on Collin's customer service with us. We are glad that you were very happy with the work performed on your X5. We sincerely appreciate your business and hope to have the pleasure of helping you again.

June 18, 2018

Service Department is Beyond Exceptional!!! No one is every happy when their car brakes down, but Mike makes it so painless and easy to bring my car in I really don't even mind. Not to mention More

by gostrovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 19, 2018 -

Certified Benz & Beemer responded

Dear gostrovsky: We do aim to provide our customers with exemplary customer service and we are so glad that you appreciated that from Mike and the CBB Service Department. We are go grateful for your business and do look forward to earning your business when you are in the market for your next vehicle.

June 15, 2018

Service team was very responsive Michael, my service advisor, was quick to get me in, very personable and explained all options with no pressure. Kept me informed every step of the wa More

by StuckInAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jun 17, 2018 -

Certified Benz & Beemer responded

Dear StuckInAZ: Thanks so much for taking the time to compliment the friendly and helpful customer service that you received from Michael with the CBB Service Department. We appreciate your support and look forward to helping you again.

June 15, 2018

Super Helpful!! I came to the service area 20 minutes before closing because my check engine light had just come on and my car wasn’t running right. I didn’t have an More

by jodiallred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jun 17, 2018 -

Certified Benz & Beemer responded

Dear jodiallred: We really appreciate your business as well as your Five Star Review! We are delighted to hear that Collin was so helpful throughout the process during your recent service visit. Please let us know when we can be of assistance to you again in the future.

June 13, 2018

Collin was very professional, responsive and customer focus. Coliin was very profession, responsive and customer focused. His commitment to ensure the experience was convenint for the customer was obvious. I was More

by Mymb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jun 15, 2018 -

Certified Benz & Beemer responded

Dear Mymb: Thank you for your business and for taking the time to compliment Collin's professional and responsive customer service. We are glad that you were pleased with you experience and look forward to helping you again in the future.

...
107
...