Certified Benz & Beemer - Service Center

Great sales and service We have had both of our cars in for service in the last month (when it rainsit pours). The service was excellent. They were courteous, fast and priced We have had both of our cars in for service in the last month (when it rainsit pours). The service was excellent. They were courteous, fast and priced right! That is an A+in my book! Certified Benz and Beemer is our go to for future service. More

Outstanding customer service! I bought my car at cerified Benz and Beamer a year and half ago and every time I bring my car in for service or maintenance I am so happy with the exp I bought my car at cerified Benz and Beamer a year and half ago and every time I bring my car in for service or maintenance I am so happy with the experience. Randy makes the entire process so easy - from loaner vehicles to checking extra things out for me. He goes above and beyond. I will continue to use CBB for service and thus will likely purchase a car there again! Great job! More

Found the ultimate advisor for my ultimate machine! Mike Miller is an amazing service advisor! He really took the time to go over the service of my vehicle and explained the things that were actual issu Mike Miller is an amazing service advisor! He really took the time to go over the service of my vehicle and explained the things that were actual issues and not the things that were just "my" issues. :) When I think of "old school" service advisors who knew their stuff and go to great lengths to help customers, I think of Mike! My car will be back to see him for sure and I am definitely going to be telling my friends who have cars to take them to him!! More

Best Treatment Ever Perfect service, loaner was available as promised and delivered my car to my home and picked up the loaner, does not get any better than that. Recomm Perfect service, loaner was available as promised and delivered my car to my home and picked up the loaner, does not get any better than that. Recommend 100% More

Absolutely stellar customer service Michael know customer service. Took care of everything I needed. In addition he doubled checked if I had any recalls. He’s awesome!!! Thank you!!! Michael know customer service. Took care of everything I needed. In addition he doubled checked if I had any recalls. He’s awesome!!! Thank you!!! More

An annoying rattle I had taken my car through this car wash and when I got the car up to 40 miles an hour it sounded like a belt was split and was hitting around. The fa I had taken my car through this car wash and when I got the car up to 40 miles an hour it sounded like a belt was split and was hitting around. The faster I went the more repetitive it was. So I called Michael in the service department, and he told me to bring it in as soon as possible. He had his mechanic put it up on the rack and take a look at it. Figuring it was going to be something major, I was pleasantly surprised when Michael told me that it was fixed in about 30 minuets. He told m that one of the panels under the car cane lose and they just needed to be tightened up. Thank you again for taking care of me and being a reliable service advisor Michael. Ian More

Had a problem; they acted to solve it. Little else needs saying- I experienced a problem, and Michael and Trevor acted to solve it with no further hassle. Excellent experience. I have. No h Little else needs saying- I experienced a problem, and Michael and Trevor acted to solve it with no further hassle. Excellent experience. I have. No hesitation in recommending them. More

Service issue but easily fixed by the Jack and Andy I bought the car in October 2017 and since then, the service department is taking me around. From the 1st week, I told them the AC stinks. I brought b I bought the car in October 2017 and since then, the service department is taking me around. From the 1st week, I told them the AC stinks. I brought back the car and supposedly, they changed the filter and deodorized it. The problem didn't go away. I gave up on it for a while. They sent me an email to remind me the service and I brought the car for it. Now, keep in mind that when you buy any car, you are paying an extra $800 for the first year to get a free service, detail and loaner. I bring the car, they do not have a loaner, they just changed the oil. No tire rotation, no detail, nothing but changing the oil. Expensive oil change... I was looking at buying another Mercedes CLA 250 but now, it won't happen. I do not recommend buying a car there. As for the smell, I still have it, they won't do anything unless I pay for it, even if I reported it from the beginning. Great customer service... After the little issue, Jack Schneider, the owner called me and wanted to understand what was going on. I explained and within the hour, he took care of the problem. He sent me someone to pick up the car and left me a loaner. He explained what he was going to do to get rid of the smell and make sure the car get back to me in perfect condition. And he did the day after. Thank you for a wonderful Customer Service. I will come back soon to get another car. More

Outstanding Car Service Dropped off vehicle on a Saturday morning, and was immediately given a loaner vehicle. Received diagnosis that warranty would cover :-) Communication Dropped off vehicle on a Saturday morning, and was immediately given a loaner vehicle. Received diagnosis that warranty would cover :-) Communication was thorough and work was completed by Monday afternoon. Picked car up after work, and drove my vehicle home extremely satisfied with the service and “sometimes stressful” process of car exchange! Way to go CBB, and thank you Mike for the assistance! More

Great service efficient time Had them fix center bearing in drive shaft and they noticed fuel sender was bad showed me the problem and replaced it. Collin the writer and Joel the Had them fix center bearing in drive shaft and they noticed fuel sender was bad showed me the problem and replaced it. Collin the writer and Joel the tech showed great communication with me and would highly recommend people to get their car serviced here. More