Certified Benz & Beemer - Service Center

Travis is Amazing!!! It is frustrating when your car breaks down in the hot Arizona sun. It's worst when you make several calls and receive horrible customer service. I ca It is frustrating when your car breaks down in the hot Arizona sun. It's worst when you make several calls and receive horrible customer service. I can honestly say you will not recieve that dis service at Certified Benz and Beemer. I made one call and Travis gave exceptional customer service! He provided a postive response everytime I explained my concern. I truly appreciate how Travis never dropped the ball, he guided me from the beginning of my repair to the end. I was so amazed, I have passed out business cards to my clients and family. Travis, Thank You for Professional,caring customer service five stars is not enough!!! You go above and beyond and Im grateful. I would also like to add: no matter when I come in, even days Travis is gone the Great service doesn't stop there. I want to also say Thank You to Maurice and Tyson for always assisting me with a smile !!! I Love Certified Benz and Beemer!! Kay Walker More

Trustworthy! I took my Mercedes in for a scheduled service and paid about half of what other Mercedes dealerships quoted me. I also had them do a transmission flus I took my Mercedes in for a scheduled service and paid about half of what other Mercedes dealerships quoted me. I also had them do a transmission flush and front/rear differential service. I was told I didn't need to do those for another 10,000 miles but I did them anyways. Being a female bringing my car in for service I felt very comfortable here and felt that I could really trust these guys. I was never hit with any additional services that I did not need. Tyson was very friendly and patiently answered all of my questions. I was also offered a loaner for the day and was able to run my errands while my car was being serviced. More

Tyson went the extra mile for me. I dropped my car off for service and Tyson was nice enough to make arrangements to give me a ride to my appointment. After my car was ready Tyson cal I dropped my car off for service and Tyson was nice enough to make arrangements to give me a ride to my appointment. After my car was ready Tyson called me to make me aware that I could retrieve my car. I was in a meeting and was not be able to break free to make it to the dealership in time. Given my situation Tyson was quick to offer a solution of having my car be delivered to me. This was a welcomed solution that not only exceeded my expectations it demonstrated to me that Certified B&B is customer focused. I'm a customer for life--these guys are awesome!! More

great service unfortunately I've had to bring my car in several times. But I'm so impressed with the service! They are amazing. Travis is the absolute best service unfortunately I've had to bring my car in several times. But I'm so impressed with the service! They are amazing. Travis is the absolute best service manager I've ever met. More

Phenominal Customer Service Service department is always a pleasure to work with, especially Travis Woodyard. He is very accommmodating and extremely helpful. Great work! Service department is always a pleasure to work with, especially Travis Woodyard. He is very accommmodating and extremely helpful. Great work! More

Outstanding Customer Service I purchased my vehicle from CBB and it developed a mechanical issue. I called Tony and he had an appt set for me. When I arrived Travis greeted me a I purchased my vehicle from CBB and it developed a mechanical issue. I called Tony and he had an appt set for me. When I arrived Travis greeted me and it was all handled with professionalism and efficiency. They diagnosed the problem and started the repair process. The even gave me a loaner while they made the repairs. The work was completed a head of schedule. My hat is off to Tony and Travis - great job. More

I'll be back Travis was a top notch Service Advisor. He was professional and expained every detail of the transaction before and after the work was performed. Travis was a top notch Service Advisor. He was professional and expained every detail of the transaction before and after the work was performed. More

Repair the staff is super friendly and very eager to help. I always feel good about taking my car here for any repairs because they always check everything o the staff is super friendly and very eager to help. I always feel good about taking my car here for any repairs because they always check everything out and give you recommendations on services that you need. I like having a heads up before something goes wrong so I can either fix it then, or plan to fix it in the future; no one likes surprises when it comes to car repairs. More