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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,623 Reviews

1,623 Reviews of Certified Benz & Beemer - Service Center

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September 22, 2020

In for oil change and tire rotation. Work was done on time and no issues as always. Colin was very easy and pleasant to deal with. More

by richardohtx
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 23, 2020 -

Certified Benz & Beemer responded

Dear richardohtx: Thanks so much for the 5 Star review! We are happy to hear that Collin was so helpful and everything was done on time. We appreciate your kind words and support. Please let us know when we can provide you with another 5 Star experience on your next visit.

September 19, 2020

Morgan is the best at his profession. He will always keep important information up to date. Nothing is ever a mystery - everything is informed to me up front and in detail. I always feel confident that he h More

by whorescuedwho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Muse, Morgan McLeod
Sep 21, 2020 -

Certified Benz & Beemer responded

Dear whorescuedwho: We really appreciate you taking the time to share your compliments on Morgan's outstanding customer service. We are delighted that you felt well informed too. Thanks so much for your continued patronage and we look forward to being there for you in the future.

September 19, 2020

Collin Moore provided great service allowing me to use a loaner car so I would not have to waste my Saturday morning in the waiting room. All issues with my BMW were explained and addresed More

by Crowldog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Woodyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore
Sep 21, 2020 -

Certified Benz & Beemer responded

Dear Crowldog: Thanks so much for choosing CBB and for your 5 Star review! We couldn't be more pleased to hear about the great customer service that Collin provided for you. We hope to have the pleasure of helping you again in the future.

September 18, 2020

Rich made sure my car got all the repairs it needed without hesitation absolutely impressed ! I had close to 3500$ worth of work done all under warranty still and made sure nothing got missed thanks gu More

by PEDRO M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Sep 18, 2020 -

Certified Benz & Beemer responded

Dear Pedro: You are most certainly welcome and thanks so much for the 5 Star review! We really appreciate that you elected to share your compliments on Rich's excellent customer service. It's great to hear that the warranty you purchased came in so handy and saved you $3,500. We are grateful for your business and look forward to working with you again in the future.

September 18, 2020

Once again, servicing my car at Certified and Beemer was a great experience. They do a fantastic job every time. I was also very happy with the competitive pricing, my quote else where was much more! More

by Webbed Feet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 18, 2020 -

Certified Benz & Beemer responded

Dear Webbed Feet: Thanks so much for your continued support and kind review! We are glad that you appreciate our competitive pricing and excellent service. Please do not hesitate to let us know when we can ever assist you again.

September 18, 2020

Morgan is the best service advisor I have ever worked with and one of the main reasons I come to the dealership. This guy is amazing and is always above and beyond helpful, professional and timely. May I More

by cwshields64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Sep 21, 2020 -

Certified Benz & Beemer responded

Dear cwshields64: What a wonderful review! We are glad that Morgan has consistently delivered outstanding service for you. We certainly value having Morgan as part of our team so we would be disappointed if he decided to join yours. In any event, we welcome you to return to CBB and have Morgan provide the same level of service for you on your next visit.

Sep 21, 2020 -

cwshields64 responded

I was kidding about the "May I hire him" comment. Don't worry.

September 18, 2020

The service and communication I’ve received from Morgan has been outstanding. He is a gentleman and always goes the extra mile to make sure I’m taken care of. You can tell he loves what he does - takijg ca More

by Kashesclay123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Sep 18, 2020 -

Certified Benz & Beemer responded

Dear Kashesclay123: You are very welcome and thank you for taking the time to compliment the outstanding customer service that Morgan provided for you. We are glad that he went above and beyond to assist you. We are grateful for your business and look forward to helping you again, whether with our Service Department or when you are in the market for your next vehicle.

September 17, 2020

All the different parts of our experience with Certified BB have been quite good! When we bought our Guilia through Brandon, it was simply the beginning. Collin has taken over with the service aspect, and More

by BDunn
Recommend Dealer
Yes
Employees Worked With
Collin Moore, Brandon Schneider
Sep 18, 2020 -

Certified Benz & Beemer responded

Dear BDunn: We couldn't be more pleased to hear that you are very happy how you have been treated in both our Sales and Service Departments. Thanks for sharing about the 5 Star treatment from Brandon and Collin. We are grateful for your patronage and look forward to being there to assist you with all of your automotive needs.

September 17, 2020

Excellent service. Very friendly and professional!! Thx for taking such good care of my car and myself. Greatly appreciated especially given the work you had to do with the warranty company!! Thx again! More

by Johnschofield75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Nissa Juarez
Sep 17, 2020 -

Certified Benz & Beemer responded

Dear Johnschofield75: You are most welcome and thanks for letting our customers know about the friendly and excellent customer service that you received from Danny, Nissa and Collin. We sincerely appreciate your business and hope to see you again in the future.

September 17, 2020

In moments of adversity the core values really come out in a business and I can't say enough about the Team at CBB. My wife and I started shopping for a car for her two years ago and I was so impressed wi More

by jnortonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocio Woodyard, Tyson Muse, Morgan McLeod
Sep 17, 2020 -

Certified Benz & Beemer responded

Dear John: You are very welcome and thank you so much for your very kind review! We are delighted that you really appreciated how your wife and you were treated by Tyson, Morgan and Rocio with our Service Department. We are grateful for your continued faith and confidence in our dealership and look forward to being there to assist both of you with your future automotive needs.

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