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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,624 Reviews

1,624 Reviews of Certified Benz & Beemer - Service Center

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May 23, 2019

Great Service Everytime we bring our vehicle in for service we know we can depend on Colin to take care of all our needs and we trust the work being done. More

by mdonnelly19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 25, 2019 -

Certified Benz & Beemer responded

Dear mdonnelly19: Thanks for the 5 Star review and for sharing how well Collin helps you with your automotive service needs. We appreciate your continued support and look forward to being there for you and your future automotive needs.

May 21, 2019

Deceitful services I came an purchase a car almost 13 months ago with a cracked wheel from the inside, And off Couse during the time of purchase the damage wasn't signi More

by Teeveli
Recommend Dealer
No
Employees Worked With
Naimul "Que" Sadeque
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyson Muse, Mike Miller
Jun 18, 2019 -

Certified Benz & Beemer responded

Dear Fritz: Thanks for taking the time to speak with me regarding your review. As I mentioned, it was very disappointing to read your review but I am glad that we were able to discuss your situation. We seemed to agree that it was quite possible that the cracked wheel occurred during the 13 months that you have driven the vehicle as opposed to prior to the sale. The Car Fax report does reflect all of the inspection and repair work that Certified Benz & Beemer performed on the vehicle. That said, we look forward to working with you further to locate a replacement wheel for your vehicle. Please do not hesitate to contact me if you have any further questions or issues. With much appreciation, Jack Schneider, Owner

Oct 29, 2019 -

Teeveli responded

Jack, I understand and appreciate your effort in making sure customer are well taking care of, but i must say this; it contradict what your service manager propose to me as an option to resolve this issue. in hindsight there's nothing Certify Benz & Beemer can do about this, and that since I already had purchase the vehicle, a fix of any sought will be a 100% at my expense, which I totally disagree. That's a statement you should expect from other used car dealership but not from a certified claimed dealership.

May 21, 2019

Excellent dealer I like this dealer because all staffs are professional and decent and they always help me a lot. They can answer anything if I have questions. So I tr More

by Yuki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Woodyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyson Muse, Mike Miller, Collin Moore
May 25, 2019 -

Certified Benz & Beemer responded

Dear Yuki: Thanks for the 5 star review! We are happy to hear that you have received answers to your question and have been treated so well. We certainly appreciate your patronage and look forward to being there for you and your future automotive needs.

May 21, 2019

Great productive visit. This was my first oil change/service since I bought the car. Because of the CBB warranty/package, I paid nothing. This was a Porsche oil change, oil f More

by scottlucas58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 25, 2019 -

Certified Benz & Beemer responded

Dear scottlucas58: Thanks so much for the 5 Star review! It's great that Collin and the staff were so friendly and helpful. We are glad that you were able to utilize the CBB Advantage for your oil change, tire rotation, etc. We are grateful for your continued patronage and look forward to helping you again in the future.

May 21, 2019

Very friendly I went to this dealer because of their service prices (They quoted me half of what the BMW dealership quoted) Overall experience was great, only c More

by TheCaptain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
May 25, 2019 -

Certified Benz & Beemer responded

Dear TheCaptain: Thanks for sharing your feedback with us. While we are delighted that you loved our service prices, we certainly appreciated your comments regarding the change of your seat position. We will be sure to address those issue with our staff. We are grateful for your business and look forward to the opportunity to providing you with a better experience the next time.

May 20, 2019

they took care of me I wasn't totally satisfied the first time,so they had me bring and made certain I was totally satisfied. That is standing behind your work. Tyson an More

by Mark P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not certain but mike sounds familiar, Tyson Muse, Mike Miller
Jun 16, 2019 -

Certified Benz & Beemer responded

Dear Mark P: Thanks so much for bringing to our attention the issues that you had and for giving us the chance to make it right. At CBB, customer satisfaction is our top priority and we are glad that Tyson and Mike were able to accomplish that. We are grateful for your business and hope to have the opportunity to provide you with a 5 Star experience the next time as well.

May 18, 2019

Friendly and efficient Overall have great customer service every time I deal with anyone from Certified Benz and Beemer it’s fast and easy, by far the best dealership around More

by Brady445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore, Ron Moran
May 25, 2019 -

Certified Benz & Beemer responded

Dear Brady445: Thanks for sharing about our friendly and efficient customer service. We are delighted that you have received great customer service every time that you have had to deal with CBB. We are grateful for your support and look forward to being there for you in the future.

May 15, 2019

New brakes I needed my front brakes replaced. I dropped my car off they drove me back to work. Collin kept me informed of the process and it was even cheaper t More

by Sandyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 15, 2019 -

Certified Benz & Beemer responded

Dear Sandy: We are so glad to hear that the process of replacing your front brakes was easier and cheaper than you expected. Thanks so mych for your business and your kind review. Please let us know when we can assist you again in the future.

May 14, 2019

Fantastic experience!!! These guys are the best! Fast, friendly service and the truck looked and felt like a million bucks. Thank you for such a great experience! More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berrin Bigott, Collin Moore
May 15, 2019 -

Certified Benz & Beemer responded

Dear Emily: You are very welcome and thank you for such a nice review! Our top priority is customer satisfaction and your feedback reaffirms our efforts at providing our customers with excellent service. We appreciate your business and look forward to the pleasure of helping you again in the future.

May 14, 2019

Easy oil change It was easy to make an appointment, and there was no charge due to the dealership care package I purchased when i bought the car. More

by 1sttimeminiowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
May 14, 2019 -

Certified Benz & Beemer responded

Dear 1sytimeminiowner: Thanks so much for the 5 Star review! We are glad that you were able to use the CBB Advantage and that you had such an easy oil change. We appreciate your support and look forward to providing you with another 5 Star experience on your next visit.

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