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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,626 Reviews

1,626 Reviews of Certified Benz & Beemer - Service Center

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September 27, 2018

Vehicle in for extensive/illusive issue Seevice manager Mike and Service tech foremen Steve colaborated to figure out issue and provide the best fix/ options to my 100% satisfaction. Thank Y More

by Emory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve (Service Tech), Mike Miller
Sep 28, 2018 -

Certified Benz & Beemer responded

Dear Emory: You are very welcome and thanks for the FIVE STAR review! We are delighted to hear that Mike and Steve assisted you so that you were 100% satisfied. Please let us know when we can have the pleasure of helping you again in the future.

September 21, 2018

Excellent service and attention to detail As always the service is excellent but what really impresses me is their attention to detail… I was missing a small dime sized ring of plastic aroun More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 24, 2018 -

Certified Benz & Beemer responded

Dear Michelle: Thank you for taking the time to share with our customers your experience with CBB's Service Department. We are delighted to hear that you received excellent service with lots of attention to detail. We really appreciate your business as well as your kind review. Please let us know when we can provide you with another Five Star experience.

September 19, 2018

Pleasantly surprised- wonderful service Mike is an absolute professional. He did exactly what he said he would do with attention to customer service. Could not believe the high level of serv More

by HAPPYCBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 20, 2018 -

Certified Benz & Beemer responded

Dear HAPPYCBB: Thank you for your business as well as your FIVE STAR review! We are glad that you appreciated the excellent customer service that Mike provided for you. Please let us know when we can assist you again in the future.

September 19, 2018

Great service. They always do a great job. Colin is wonderful to work with, and the service was fast and done well. Thank you guys for taking care of my Mom’s. More

by Jeff Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 21, 2018 -

Certified Benz & Beemer responded

Jeff: Thanks for sharing your compliments of CBB as well as Collin's excellent customer service, We appreciate your continued patronage as well as your mom's. Please let us know when we can be of assistance to you again.

September 19, 2018

1st Service of my 2015 5 Series BMW Great service, we pulled up and rep knew our name right away .We were on our way with a loaner car and my vehicle was done in 1 1/2 hrs! Highly recomm More

by Fredrockstar56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 21, 2018 -

Certified Benz & Beemer responded

Fred: You are welcome! We are so glad that Collin helped to take such good care of you during your recent service visit. Thank you for your business and your kind review. We look forward to the opportunity to provide you with another 5 Star experience, whether with service or when you are in the market for your next vehicle.

September 18, 2018

Service in a jiffy What initially was supposed to be a two-week repair due to a bad AC compressor was taken care of in four days and consistent communication was made b More

by Trevorbradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 20, 2018 -

Certified Benz & Beemer responded

Dear Trevorbradley: Thanks for choosing CBB and for taking the time to share your compliments on Collin's excellent customer service. We are glad to hear that you felt CBB goes above and beyond. and that your repair was taken care of in a jiffy. Please let us know when we can have the pleasure of assisting you again.

September 16, 2018

perfect service Brought my car to replace battery and didn't even thought let alone expect it to receive it free of charge, but Mike from service department did! He More

by Iwa12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 20, 2018 -

Certified Benz & Beemer responded

Dear Iwa12: You are very welcome! We are so glad to hear about your second fantastic experience with Certified Benz & Beemer and that Mike took such good care of you. We really appreciate your business and hope to have the pleasure of helping you again..

September 15, 2018

Great experience Extremely happy when picking up my car today. I had A great experience with my service advisor Michael. Speedy, thorough and efficient. I would Highly More

by Claire A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 20, 2018 -

Certified Benz & Beemer responded

Dear cackerman2: We are delighted to receive your Five Star review! We are so happy that Mike helped you to have an excellent experience with our Service Department. Please let us know when we can assist you again in the future,

September 14, 2018

Quick and easy service It was so easy to get my car serviced. I didn’t have to leave work and everything was taken care of! Thank you for making this easy! More

by kate
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 17, 2018 -

Certified Benz & Beemer responded

Dear Kate: We are delighted to receive your FIVE STAR review! It's great to hear that Collin helped to make things so quick and easy. Thank you for your business and please let us know when we can be of assistance to you again.

September 14, 2018

Michael made the process painless, as he always has. I always call Michael Miller when I have maintenance, repair or warranty issues with my car, and he always goes the extra mile to make the process eff More

by MichaelConte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naimul "Que" Sadeque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Miller
Sep 14, 2018 -

Certified Benz & Beemer responded

Dear Michael: We appreciate that you took the time to share your many compliments on Michael's outstanding customer service in CBB's Service Department. We are glad to hear that he continually goes the extra mile for you. Thanks for your continued patronage. Please let us know when Michael and CBB can be of assistance to you again.

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