I gave this place a chance despite all of the bad reviews...and that was a huge mistake! TOTALLY DISHONEST! They will lie to you on the phone just to get you in the store. I called in the morning to check on the availability of a car and after it was confirmed, I asked very firmly about the price and the fees going along with it. This is not my first rodeo and I know how used car dealers work. I was told that the only added-on fees would be a $995 prep fee. I repeated the information several times over the phone...$11,890 for the car and then $995 for the prep fee and then taxes and DMV fees. Yes, good, yes, okay, all clear, yes, good. We drove all the way out to Long Island and after we saw the car and everything, the salesman was adding figures while telling us about the free oil change that the car gets in the next year. He was adding an additional certification fee of $3,500!!!! I told him to back up and explain the figures and he said that I have to pay an extra $3500 to compensate for the car's certification! And this was after we confirmed multiple times on the phone that there were no extra fees on top of the extra grand. that was mentioned. I was prepared to pay around $13k for the car and by the time his calculations were done he said it was going to cost $17,500 NOT including taxes, DMV fees, or interest! It was the WORST experience I ever had at a car dealer. These people are super shady. They are completely dishonest and will say anything to get you in the store and hope to catch you out and charge you an extra few grand despite contrary information prior. The man who I spoke to on the phone before conveniently was not around and the manager explained that that their phone team doesn't always have the right information... Then in that case, you ought not be giving misleading information over the phone and getting people to waste hours driving out and then shopping and then having to find another dealer on such short notice. I am filing a report with the Better Business Bureau (I just checked and the dealer already has 14 official complaints against them). DO NOT SHOP HERE. They will tell you whatever it takes on the phone to get you in the store. They are TOTALLY dishonest. Complete waste of a day, especially for those driving from outside Long Island!