Certified Luxury Motors

I purchased a vehicle from them in July, 2021. All 4 tires were completely worn out. I was promised the have all 4 replaced and when I asked to have in on written on paper they said they couldn't All 4 tires were completely worn out. I was promised the have all 4 replaced and when I asked to have in on written on paper they said they couldn't because it was just a favor they would be doing for me. Turns out when I went to get the tires changed their entire promise changed and offered a 10% discount on new tires that I would have to purchase from them. (Thats just the 1st example of their business practices). Initially when I purchased the vehicle I was getting it financed for a high Apr. I did not want to sign into such a high interest rate. The finance manager told me not to worry and just go ahead with this finance company because after I make 3 payments on time he would refinance the vehicle with a much lower apr. He said my interest was high at the Moment because it was my first car loan. I reluctantly agreed because before purchasing the car the entire Staff was very professional and seemed like reliable people. That' couldn't be further then the truth. Once I purchased the car their entire attitude changed. I was told that my audi would be serviced at an authorized audi dealer, it wasn't. It was serviced in a tiny garage behind their show room in valley stream. After a few months I called and made an appointment to speak to Abdul ( the finance manager) they made an appointment for me for 4:00 and reassured me that adbul would be working all day at that showroom. I was running late and called and asked if I can come in by 5 pm. Again I was told yes no problem Abdul is here and was going to be here all day. I got to the dealership. A Sale rep. Sat me down and once he realized I wasn't there to purchase a car but to refinance he seemed to get a little upset. I explained my situation to him and told me Abdul was who I dealt with before and he was the one who had told me to come in after a few months to refinance. The sales rep. Had me seat and wait in the waiting area and I did patiently. Around 645pm the manager came up to me and asked what I was here for and who was I waiting for. He was sitting on the desk in the showroom the entire time and knew exactly why I was there. He asked who I had my finance with I stated Wells Fargo. He asked my apr. And then went on the say the lowest we can get is 4.0% I asked to speak to Abdul and he completely ignored me and just walked away. I asked again and he said Abdul is not here. I asked why they had me seat and wait for 2 hours to tell me this and the Manger and another guy named Corey both started to get into my face in an aggressive manner. They tried to intimidated me with physical assault and once they couldn't they said they were going to call the cops and Wells Fargo to repo my car. I'm not the type to write negative reviews as I myself am a business owner and understand sometimes we can hire bad employees. That wasn't the case with this dealership. They are a complete fraud. Extremely nice professional and curtious before you buy a vehicle but once the sale is complete their attitude completely changes. Had I read the reviews on their dealership I would have never purchased my vehicle there. I would suggest anyone whose looking to purchase a car please do your research and read the reviews on this dealership. Not just the Google reviews but other car sote reviews also. I can understand why I see the 5 star reviews because my sales rep begged me after the sale to write him a good review because he depends on it for business but I told him,I would wait a few weeks before doing so. I'm glad I did not write it right away because during the sale of the vehicle they were very nice. The issues came once the car was sold and they couldn't sell me anything else. This place is a complete fraud and please protect yourself, do your research don't go just based on my review, but understand the people who wrote the good reviews are also the one who wrote it the same day they purchased the car. Search better business bureau website. The two men at the great neck location threatened to physically assault me and once they realized I wasn't afraid they threatened to call the cops and Wells Fargo to repo my car.i laughed and asked for what reason will Wells Fargo repo my car and what have I done for cops to be called. I truly hope anyone who plans o. Buying from them does their research and not get cheated. More

I was planning on buying a car from them out of state, I even had a friend of mine that lived near their dealership show up to test drive and take a look at the vehicle for me. I had multiple phone calls wi even had a friend of mine that lived near their dealership show up to test drive and take a look at the vehicle for me. I had multiple phone calls with them explaining that I would NOT be able to come to the dealership to purchase. I was very clear multiple times. After my friend test drove the car I was ready to buy, I was then told that it would not be possible to purchase without coming in. They then lied to my face and told me that they had told me multiple times that I would have to come into the dealership to make the purchase. I think I would remember if they had told me multiple times the most important detail of the sale. More

A little disappointed when I got to the dealership the car was already SOLD. Samantha was very sweet and helpful . She tried to accommodate our needs on looking for a car similar to what we were looking f car was already SOLD. Samantha was very sweet and helpful . She tried to accommodate our needs on looking for a car similar to what we were looking for . However , we weren’t offered the $1000 off deal which I was told over the phone from the receptionist plus we weren’t able to bring the price down which I was told we can for the “special “ they were having . Honestly I just felt lured in to all the “deals” that sounded great over the phone but nothing was honored during our appointment. As much as I would love to give this dealership 5 Stars because of Samantha’s excellent service I gave it 2 stars because of its false advertisement. More

Worst experience ever. 2015 Honda Accord was listed for $13900 when I went there they change the price then I end up paying $23900. I went from Philly thought it was good price. It’s a trap house please gu $13900 when I went there they change the price then I end up paying $23900. I went from Philly thought it was good price. It’s a trap house please guys don’t go there and don’t waste your time over there. I swear they modern gypsy. If you go please ask them what is the real price overall. More

Terrible experience, horrible customer service. I was sold an SUV with locking log nuts and was never given a key to be able to change my tires. When I eventually had a flat tire, customer service was ve sold an SUV with locking log nuts and was never given a key to be able to change my tires. When I eventually had a flat tire, customer service was very unhelpful (placed on hold for a long time and had to call back several times). When I eventually spoke to a manager, they were very dismissive and basically gave me an ultimatum: Pay the service fee or stay stranded. They didn't even try to make up for the fact that they did not provide me with a wheel lock key when I was sold the vehicle. Horrible. That's not even mentioning the fact that when I purchased the car, I was charged a bunch of hidden/surprise fees. By the time I was done the $16K SUV I was buying ended up being over $21K. Honestly, never returning to this dealership and would never recommend them to anyone. More

I called multiple times and for some reason no salesman are ever available to talk to me about cost. I made an appointment and drove 2-hrs for a vehicle listed as $22.5k. The vehicle went to $30K with jus are ever available to talk to me about cost. I made an appointment and drove 2-hrs for a vehicle listed as $22.5k. The vehicle went to $30K with just bogus fees only; no tax or registration yet. I had to finance through them otherwise it would be $33k. FYI...I was the only customer there. They are not that busy to call back and talk about their fees. It is a scam; online price is just to get you in and talk you into an overpriced vehicle and they're good at talking. Lucky me and my wife are not suckers and did some research before visiting. It's not the hassle and buy a car elsewhere. I hated that I wasted 5-hrs of my life on this. More

Came from Jersey. I love the way I was treated. Hassan is an awesome sales person. He explained everything to me. I was treated like family. I went to other dealer ships, they all have fees, but they did not an awesome sales person. He explained everything to me. I was treated like family. I went to other dealer ships, they all have fees, but they did not explain the fees to me. Thanks Hassan for the help. Junior thanks for the great finance program. More

Stay far far away, the prices online are all fake its the price only of your financing through them with qualifying credit and after almost 5k down deceptive practice price only of your financing through them with qualifying credit and after almost 5k down deceptive practice More

I left a review on Google. I am also leaving a review here. This dealer ship is amazing. I came from Virginia to purchase a car. Hassan did an amazing job. The finance program was great. I loved the low here. This dealer ship is amazing. I came from Virginia to purchase a car. Hassan did an amazing job. The finance program was great. I loved the low interest rate. This dealership is better than Virginia dealership. Hassan thanks for explaining everything. I appreciate you breaking down all the details. I love you guys. Thanks Hassan and CLM for everything. I guess the bad reviews are the ones who could not afford the car. Its so sad people have the nerve to put bad reviews when they can not afford or even qualify for the car. More

I drove from MARYLAND with a enterprise rental. Hassan took care of me. Explained everything to me. Broke everything down in details. Honest dealership. I am so happy i came here to purchase a car. Hassan took care of me. Explained everything to me. Broke everything down in details. Honest dealership. I am so happy i came here to purchase a car. Hassan you are amazing. The dealership is beautiful. Great staff. Disappointed in the negative reviews. All the 1 star reviews are fake. i purchased a car from here and had no issue. I guess people have nothing better to do then put down a big company with bad reviews. More