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494 Reviews of Champion Chevrolet - Service Center
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April 11, 2018
Four trips to get my HHR repaired. I brought my HHR in for repair. At that time approximately 2 months ago, I had a coupon for an all points inspection so since I was hearing noises in I brought my HHR in for repair. At that time approximately 2 months ago, I had a coupon for an all points inspection so since I was hearing noises in the front of the vehicle I thought this would find the problem. But, after the inspection the service person advised me that no problems were found. I drove the vehicle for a couple more weeks continuing to hear the noise. So, I got an appointment and returned to have the vehicle checked again. This time I was advised that the noise could not be located. But, that I had a left front abs sensor bad. Due to the cost of this service/parts I did not have anything done at that time. Checking my records at home I found that the whole drum and sensor unit was replaced and were within warranty (the service person I believe was Terry) did not advise me of this info instead I was charged again just for bringing it in? I called the salesman Lloyd Fleenor who I bought the car from when it was new, to discuss the problem. He immediately contacted the service manager and told me to bring the HHR in anytime when it made the noise. I advised him it always made the noise. So he had Shannon Monroe call me to set up a time to again check it out. Shannon was very helpful and advised me of the warranty coverage. However, I still had to wait 4 days to take it in for repair. At that time the found after test driving it for the 1st time out of all the visits, that the other front hub had gone bad and was the source of the noise. I ended up paying $455 for that repair. There seem to be no concern about how many times I had brought the vehicle in for repair and nothing was done. Until this problem I had confidence in the service department. Now, not so much. I thin Mr. Fleenor is one of the top employees at Champion. More
by mr.blevins
Verified Customer
April 10, 2018
Bad experience with routine service issues After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I had to wait another 45 minutes for my service which made me question the accuracy and care taken since it was a rush job. This was all set up in advance online and I received several emails and texts confirming the service. However Terry said they had nothing in their system showing what I selected online and that I should have mentioned I wanted service work done as I only mentioned the battery and washer fluid problem. I’m shocked the customer is expected to accept responsibility for the dealerships mistake after I did my part. I feel I was cheated out of a thorough inspection and service since it took two hours to change the battery and reconnected the washer line but less than 45 minutes for oil change, tire rotation and multi point inspection. Additionally, the oil service light was on and I only had until 4/10 to use a complimentary service so Why wouldn’t they ask if I wanted to take care of that while I’m there if it didn’t show up in the system? Isn’t that just normal customer service? I’m very disappointed in my experience and hope it can be used to improve your service. More
by farm_girl38
April 10, 2018
Oil change Good mojo was the teams demeanor upon entering dealership we have always used this dealer and intend to come back in the future thank you Good mojo was the teams demeanor upon entering dealership we have always used this dealer and intend to come back in the future thank you More
by LISA.COGGINS
April 09, 2018
Air Conditioning not working My air conditioner had to be repaired on my 2015 Silverado . The Condensor has to be replaced the work was completed in a timely manner. My air conditioner had to be repaired on my 2015 Silverado . The Condensor has to be replaced the work was completed in a timely manner. More
by DBARGER31
April 07, 2018
Very nice and friendly. Next time please put the buttons back where they were for us technically challenged. 😂😂 Thanks I recommended you yesterday to a guy that was looki Next time please put the buttons back where they were for us technically challenged. 😂😂 Thanks I recommended you yesterday to a guy that was looking for a Cadillac. More
by PDESATTA
Employees Worked With
Joshua Johnson. I don't know the receptionist name when we checked out but she was a sweetie., Terry Cunningham
April 06, 2018
Oil change Quick and timely service Friendly clean explanation of what was done. Have to visit again soon. Got another truck to Service. Answers question Kee Quick and timely service Friendly clean explanation of what was done. Have to visit again soon. Got another truck to Service. Answers question Keep up the good work More
by tmorris58
Employees Worked With
Terry Cunningham
April 05, 2018
Ouick oil change Took my 2015 Camaro RS in for a oil change in and out in about 40 mins no problems quick service .Bought some accessories from the parts department Took my 2015 Camaro RS in for a oil change in and out in about 40 mins no problems quick service .Bought some accessories from the parts department while i was there. More
by RICKSRED69
Employees Worked With
Brad Cunningham
April 04, 2018
Always a good experience. I always feel like I am treated well. Terry was my service writer, and it almost feels like we just pick up our conversation where we left off last t I always feel like I am treated well. Terry was my service writer, and it almost feels like we just pick up our conversation where we left off last time. I found out I needed brakes, and they handled it quickly and easily. Everyone is always extremely friendly. More
by PASTORGREG14
Employees Worked With
Terry Cunningham
April 01, 2018
Unexpected trip to Champion Chevrolet The work was diagnosed and completed in good time! Everyone was very courteous and professional. Would recommend Champion Chevrolet to anyone. The are The work was diagnosed and completed in good time! Everyone was very courteous and professional. Would recommend Champion Chevrolet to anyone. The areas they worked on the truck were cleaner than when they found them. Just a real professional job. More
by Mike and Patti Robinson
Employees Worked With
March 31, 2018
First scheduled maintenance. Everyone was friendly and the service work was completed in a timely manner. The waiting area was clean and inviting. I was not pestered by any sale Everyone was friendly and the service work was completed in a timely manner. The waiting area was clean and inviting. I was not pestered by any sales people while I was walking around. More
by JWSALYER
Employees Worked With
