Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor
Ypsilanti, MI
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
158 Reviews of Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor
August 24, 2021
HORRIBLE salesperson - Shelby...Got ahold of me while I was out of state, on vacation. Told me a truck came in that would be "perfect" for me (even sent me a PERSONALIZED video (I had come in a couple of m was out of state, on vacation. Told me a truck came in that would be "perfect" for me (even sent me a PERSONALIZED video (I had come in a couple of months ago looking at a different vehicle). I was told it would be ready to look at/drive that coming Monday. I made an appointment to look at it after work. Again - I HAD AN APPOINTMENT. I was halfway to the dealership when I got a call from Kyra saying she was calling on Shelby's behalf - I had left a voicemail saying I was on my way. Kyra said that Shelby sold the truck THAT morning and got so busy and didn't call me! What the HE**? I ended up buying a more expensive and nicer truck from Telegraph Dodge THAT SAME EVENING. I will steer EVERYONE I know away from Cuter. Shelby should, probably, find a different line of work. More
by Jeff
Employees Worked With
Shelby, Heather, Kyra
Helpful August 05, 2021
Michaela up front got me a day when I could come in and get my truck worked on, and wait for it. When I brought it in Ish got the work done and made sure it was right. Cueter will always get my business! T get my truck worked on, and wait for it. When I brought it in Ish got the work done and made sure it was right. Cueter will always get my business! Their people are top notch! Leon Stevens More
by Leon Stevens
Employees Worked With
Michaela, Ish.
July 29, 2021
Horrible service rude I never been treated so bad I can’t say it was racism… because everyone who watch me wait for a hour to be helped was nice and a gentleman offered me water… Dominic was horrible made me say it was racism… because everyone who watch me wait for a hour to be helped was nice and a gentleman offered me water… Dominic was horrible made me pay 130 to get my car back after 7 days of the same lies…. Went and got his manager cause he was scared to tell me I had to pay a diagnostic fee… what a coward lol anyway horrible service unprofessional dont take your car there… More
by Shavonehoward
Employees Worked With
Dominic horrible , Maggie Pishner, Steve Demers, Jazmin Peck
July 14, 2021
By far the WORST experience I've ever had at any auto service place. I had my car towed here because I was having trouble shifting gears in my car and the air conditioning wasn't working. The night my ca service place. I had my car towed here because I was having trouble shifting gears in my car and the air conditioning wasn't working. The night my car was towed here, someone had broken into my car and shattered the back driver side window. I was not informed of this until a few days later. When I went up to the dealership to see the window damage, I noticed that the broken window had been left exposed for about 3-4 days. There were bad thunderstorms the days my window was left exposed. So, the inside of my car was soaking wet, started to smell of mildew and the leather seat on that side had started to wrinkle/wave up. The dealership did not bother to cover the window. Claimed that they thought the car arrived that way, which I don't see how because there was glass everywhere. They pulled the security cameras and noticed that a few other cars were vandalized as well and had to file a police report. On another note, informed me that my other car repairs would be $4,200 because they had to replace a few bad wires and my drive shaft; and for the air conditioning repairs. I agreed to just pay for the bad wires and drive shaft repairs which they quoted me $1,900. A few days later, they said they would need to replace the TCM as well and that would cost me another $1,900, which would be a total of $3,800. And then I found out they were NOT going to fix the window. They wanted me to pay for that as well which would cost me an additional $625 on top of the other repairs. I feel as though they should have covered the cost for the window repairs or fixed it since it happen on their property. I still don't even know if the door or window is still functioning or not due to the rain damage. And on top of that, I feel as though I was being over charged for the other repairs. I know that repairs at a dealership usually cost more, which I was okay with, but their prices are outrageous. Because of the poor customer service, I decided to stop repairs on the car and take it elsewhere. (I also didn't want my car to sit there for a few more weeks considering the vandalism and the possibility of it happening again.) They had already finished the wiring repairs and stuck me with a $1,000 bill for the few wire harnesses they replaced and the air conditioning diagnostic. The window situation was left unresolved, so I had to file a complaint with the Michigan Department of State and the BBB. I also have a lawyer on standby if that doesn't help. This situation has caused me soooooooo much stress. I will never buy a car from them again or use their service department. More
by blooper
Employees Worked With
Ish
July 07, 2021
Had the same horrible experience with this dealership. Car problems with no call backs. Charged us to look at it and said it was normal, took it somewhere else and had it fixed. waste of time and money p Car problems with no call backs. Charged us to look at it and said it was normal, took it somewhere else and had it fixed. waste of time and money poor customer service . Never buy a car from them again. Beware! More
by ddropulich
Employees Worked With
Evan Maguire, Steve Demers, Jazmin Peck
April 16, 2021
I have been coming to this dealer since 2015. I have gotten 4 cars from them. I appreciated every time they worked with me up until now. The customer service is pretty much terrible at this point. It al gotten 4 cars from them. I appreciated every time they worked with me up until now. The customer service is pretty much terrible at this point. It all started after I got my 2021 grand jeep Cherokee. A few months after having the vehicle I started hearing noises and experienced jerking. I took it up there and the service manager took a test drive with me and stated the whining noise and jerking I was experiencing was normal and his wife car was doing the same thing (apparently his wife car needs to be checked too). Went back a few weeks after and they put a pod reader in my vehicle and nothing came up. They said my car was fine. About a week later my brand new vehicle service transmission light came on (but “nothing is wrong with it). I contacted Cueter and spoke with Heather about the situation and possibly doing the buy back program. She stated to me she was going to talk to one of the service guys she trusted and was going to get back to me. Never heard from her again. Called her for about a week never got a call back. Fast forward I got it towed to a different dealer and they fixed my vehicle. Turns out I needed a new valve body and I had incorrect gear ratios. Fast forward my car is now doing the same thing so it’s back in the shop. Been in there for 3 weeks now due to the transmission heater. So now I’m speaking with Jeep directly to get a case started. So I called Cueter earlier this week to get documentation that I came their twice I was told I would be emailed or called never happened. Fast forward to today I called Heather no answer. I then had a friend call and look who answers the phone. I then proceed to tell her my situation. I was told I would receive a call back in 15 minutes. Let’s just say that 15 minutes has came and went. It’s crazy that I am being treated this way. I can’t even get the info that’s need or a simple call back. However, when it’s a car sale on the line no one has a problem with calling you. This use to be my go to dealer. But, not anymore. They have definitely lost a loyal customer. More
by Amonroe
Employees Worked With
Heather
April 09, 2021
Made an appointment for my van because it was another recall on the airbag. One would think to make sure the shop has the part before telling me to drop my only vehicle off. Was told it would be ready th recall on the airbag. One would think to make sure the shop has the part before telling me to drop my only vehicle off. Was told it would be ready the same day. We didn't get a call we had to call them, only to be told they don't have the part. The part was supposed to arrive later and we could pick up the van. Next day came waited for a call from them, no one called we had to call them again to be told the van wasn't ready. They are unprofessional and inconsiderate. I understand waiting on parts, however check your inventory 1st and say hey let's wait until we have the part at the shop. Needless to say we are on day 3 without my van. Let's see if they call me to give an update or if I have to call them. We finally was able to pick up the van. However the quote paperwork wasn't complete with a price 🤦 More
by NT
Employees Worked With
I believe the guys name begin with the letter E.
March 31, 2021
Horrible! Took my car for oil change. There were two recalls. Also asked them to look at the bluetooth. They "think" it's going to be two issues and they would charge us for both. Also, they said our ro recalls. Also asked them to look at the bluetooth. They "think" it's going to be two issues and they would charge us for both. Also, they said our rotors REALLY need to be replaced and was going to charge $1100 for service - Way overpriced!!!. Went to pick up the car, started driving, and the instrument panel was still open. After we asked to see a manager, they seemed to not care or do anything about it. Also, when we were checking out, they said they couldn't check us out without the keys. No one could find the keys. After the guy named Ish was sitting there talking to other staff bs'ing around, we found out 10 minutes later, the keys were in the car with the engine running. Do NOT go here. More
by baseball1004
Employees Worked With
Ish
March 24, 2021
Terrible dealership. Gave me a verbal price over the phone for a trade in. Of course it had to be physically inspected before the final offer which they did. Came back with an offer far less than what w phone for a trade in. Of course it had to be physically inspected before the final offer which they did. Came back with an offer far less than what was quoted. Their reason was that they had too many of the same vehicles on the lot currently, so couldn’t honor the price given a few hours prior. More
by gcheyer
Employees Worked With
Evan Maguire, Steve Demers
August 19, 2020
Took my 2013 Jeep Wrangler Rubicon Unlimited in for a recall. I mentioned to the service member that my check engine light was on, and provided the code. To my surprise the service member charged me for recall. I mentioned to the service member that my check engine light was on, and provided the code. To my surprise the service member charged me for a diagnostic check.. Confirmed the code, and provided an estimate that exceeded 2,400. Was charged $130 for the diagnosis that I provided. I would no recommend this dealership for service. When asked about a detailed report, it confirmed the exact code provided, without additional details. This experience has left a negative impression and will not continue business. As a Mopar enthusiast, I will not purchase a gladiator from this dealer and will support surrounding dealers instead. More
by Ptsou1
Employees Worked With
Jibreel Hussein
