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Champion Hargreaves Chevrolet
Royal Oak, MI
212 Reviews
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Showing 212 reviews
March 08, 2021
Awful customer service. Took my 2020 Silverado in for a few issues, 2 weeks + later and I don’t have my truck or communication. They are trying to find a similar truck to mine to compare, it’s a SILVERADO! few issues, 2 weeks + later and I don’t have my truck or communication. They are trying to find a similar truck to mine to compare, it’s a SILVERADO! More
by detroitmikeb
Employees Worked With
Max, Sean, Mary
Helpful December 23, 2020
A dreadful and disappointing service experience TL:DR -Abyssal follow up and communication -Mischarged parts -Promises not kept -Questionable Honesty, (they tried to charge me diagn experience TL:DR -Abyssal follow up and communication -Mischarged parts -Promises not kept -Questionable Honesty, (they tried to charge me diagnostic labor because Ally wouldn’t pay it due to lack of support) Details of the timeline: Week 1 October 30th – I bring my 2014 Chevrolet SS into the dealer for 1.)Coolant flush 2.)Keyfob concern 3.)Static over radio when defroster is on. My advisor was Max, who was very pleasant to talk to when I could get ahold of him Update later that day, he requests my Ally contract information (Extended Warranty), he also indicates that the Tech found that the Module had a loose ground which caused it to short out and that 1 key fob was bad, the other simply needed a battery. November 2nd – Max texts and lets me know that parts are on the way, he also let me know that Ally covered the module and the bad key fob, but that Ally will not cover diagnostic charges. I acknowledge, but decide to investigate. Why won’t they cover the diagnostic time? I call Ally Customer support – Specifically for details on my contract, are diagnostic charges covered? The rep responds with “Ally covers any reasonable and supported diagnostic time claimed.” So I inquire further, what did the dealer request? “They submitted for 1 key fob .4 diagnostic time and .4 to replace the fob, as well as 3.0 hours diagnostic time to determine the antenna(amplifier) module was bad and .8 hours to replace, we declined the 3.0 hours as it was excessive vs what they submitted to us.” Oh so they’re trying to pass the buck. November 3rd – Still waiting on parts November 4th - Still waiting on parts November 6th – No parts yet, Module showed up but the parts dept or tech ordered the On-star module, not the antenna module. Mind you this is prefaced my Max with “You going to give me an earful but…” I didn’t, mistakes happen whatever. Week 2 November 12th – Still waiting on correct module. November 13th – No module yet, Max assures me this will be “rectified on my end” Week 3 November 19th – I call twice, Max is not available November 20th – I call to follow up, again. Max picks up and indicates that the back glass is the root cause of the issue, asks me who replaced the back glass. I obtained this care used in July 2020, it came like that. He said he’ll see if he can get ally to cover it. He said he’ll call Ally right then and get back with me before close of business that day, and that since this is taking so long I’ll be given my car back no charge. No communication until- Week 6 December 9th – I text, ask if there’s any update. No response. I call that evening, I am told by a Young Lady that Max no longer works in the service lane (no surprised, was I ever going to get called then???). She lets me know that she has to talk to the service manager and that I can expect a call back shortly. I get a Call from Darrin the Shop Foreman. Get him up to speed and he indicates that the back glass was back feeding into the amplifier module (but I thought it had a loose ground??), since it’s an aftermarket back glass ally won’t cover it. He indicates that Moran Chevrolet might buy in, I find that highly doubtful. Why would they care? I request him to get a price quote on an aftermarket back glass and the OEM one. He confirms and lets me know he’ll have a quote by the next day. Texts me back, lets me know that OEM is the best way to go and the best he can do is $505.38 installed, markets down from $683.87. I call and get a quote from Safelite. They can do the same OEM part installed for $465.00, $495 if they do it on-site at my house. December 10th, I indicate to Darrin I would just like my car back at this point, I miss the rumble of my V8 and am sick of friends teasing me on how long I’ve been without a car I’m paying for. Darrin says okay then asks if I can wait until 12/14 since the tech working on it is out on medical. I politely insist that I have my car back asap. He texts me that evening and lets me know my car is ready for pick up. I head to cashier to get the paper work, bill comes to $188.99. Slightly miffed since I was told I wouldn’t pay anything, I agree and review. There is the hour charged out for diagnostic time that Ally refused to cover, I asked for it to be removed it is. Bill is now $140.98. I pay and rush out because I was so frustrated. December 11th – I review the paper work, I see a cover charged on the coolant flush line, I investigate. It’s a plastic molding cover for a Silverado. But I have a SS why is this on there. I look over the car, a tech tool is left in my trunk, battery panel still laying down removed, positive terminal under the hood never had the cover replaced and a new scuff on the passenger side trim. I decide to go to the dealer and speak to the service manager and return the tool. I’m greeted in the lane and explain the situation to a gentleman and ask for the service manager. Service Manager (I think) Tom come up and I explain the tool and mischarge, before I can carry on the conversation, he turns to the cashier and asks her to refund, then quickly run off, no explanation, no apology. I was an inconvenience they just wanted to go away at this point. The $21.99 was refunded More
by thammons08
Employees Worked With
Max, Darrin, Tom
October 15, 2020
I purchased a used vehicle from Yaz and he was very straight forward with the pricing and finance options. I highly recommend him for anyone that wants to get in a new car without a salesperson trying straight forward with the pricing and finance options. I highly recommend him for anyone that wants to get in a new car without a salesperson trying to add extra hidden costs. He also competed the sale very quickly which was very convenient, and made accommodations to fix the only two dents on the car. More
by lukejczach
Employees Worked With
Yaz
June 23, 2020
Just bought my 3rd car in 10 yrs WORST AND I MEAN WORST experience i have ever had ... 2 cars from summit place kia no problems at all , Still waiting for a call from the GM since MAY 29th . found my dream experience i have ever had ... 2 cars from summit place kia no problems at all , Still waiting for a call from the GM since MAY 29th . found my dream car a jeep wrangler why not buy it from the dealership i have gone to for the last 10 yrs , Returned on monday for my detail service and gas fill up as it was a saturday and LAST DAY OF THE MONTH to get my plate and fill up , upon returning home the detail was poor and there was no gas fil up at all . My Wife feeling bad for me called my son to detail the jeep for me after all it was my dream car. He has extensive experience in that field , upon removing the intake cover he found a large rodent nest and i mean large , lucky there wasnt a fire !!!! UPSET i had my son return the jeep on tuesday , kept it over night to do all the inspections the should have done in the first place ,A fter all i had to sign a CAR FAX when i bought it , went to pick it up no MANGER ATO SPEAKE TO ME , YAZ my salesman couldnt say sorry enough oh buy the way yaz had to go get the gas while i waited again !!!! its now june 20th no call so thats my story a dealership with no heart and no call from a so called MANAGER Roger Shuten More
by Roger Shuten
Employees Worked With
yaz
June 15, 2020
Worst experience I ever had, had to fight with them to remove extra fees that they added to the vehicle on top of the sales price. Thank goodness they left a 1 page document on a desk which explained in remove extra fees that they added to the vehicle on top of the sales price. Thank goodness they left a 1 page document on a desk which explained in detail how to swindle, I mean deal with potential customers that are trying to work out a deal. My wife and I found this document to be quite interesting. Matthews-Hargreaves is not a trust worthy dealership!!! With hindsight, I should have gone to Buff Whelan In Sterling Heights, as I have always been treated with respect there!! #generalmotors #chevrolet More
by Dan
Employees Worked With
Hazing “Yaz” Bishop & Sales Manager (not 100% on his name)
May 07, 2020
Horrible dealership, has gone down hill bad over the last 5 years. Tons of bait and switch tactics, total apathy from the salespeople, and they just called to collect an “end of lease fee” they’ve failed to 5 years. Tons of bait and switch tactics, total apathy from the salespeople, and they just called to collect an “end of lease fee” they’ve failed to mention at every lease signature for our four leases through them. “Oh its all in your GM contract, sorry if you weren’t told... but sounds like you don’t want my help, so you take care.” No, thanks. I also constantly struggled with the fact that anyone I met with similar leases to mine (same make, mileage, term, zero down) somehow had way lower payments via other dealers than any “loyalty” rate I could ever get here. Never again. More
by NoMoreGMLeasesIGuess
Employees Worked With
Jim, Brian, Mark
March 02, 2020
I Have NEVER experienced soooo much DISRESPECT at a dealership before. From the time that I sat down at Travis Miller desk until the Time that I left was HORRIBLE. He judged me! I came to look at a Bla dealership before. From the time that I sat down at Travis Miller desk until the Time that I left was HORRIBLE. He judged me! I came to look at a Blazer and was basically told I could not probably afford it! This was before we talked about pricing, how much I could afford, credit, how much I wanted to put down! I told him I was currently leasing a Terrain, he says oh you must have The “Old Body” one we call those the old lady cars. We could probably get you a basic blazer, I said I don’t want a basic blazer and he goes to say well do you even have heated seats now you probably have a basic terrain do you even have a back up camera? Number one I have a new terrain, fully loaded! After telling him that amount I wanted per month he told me that’s not gonna be possible we should just part ways now and you can just leave ( I honestly should have just left)The Experience was Terrible! He told me that he could not do anything for me after he finally did run my credit which I should not have allowed him to do in the first place after all of the smart remarks he made. This was the worst experience that I have had. I have never had a salesman that didn’t try or did not want to try to give a customer what they need. Sad thing my family has came there to get cars and trucks and I will not be going back and neither will they. The way that he spoke to me was so unbelievable. You never judge a person like this. More
by Dgantt
Employees Worked With
Travis Miller
January 24, 2020
Was told I had an appointment to discuss buying out my lease. Was made to fill out the application in the service center waiting room. Then told they were too busy with other customers and they would ge lease. Was made to fill out the application in the service center waiting room. Then told they were too busy with other customers and they would get back to me by the following Monday. Very poor service. Would not use this dealership again. Will get my next GM from someone else. More
by Whitetr
Employees Worked With
Eric
January 11, 2020
Chris Sinclair is the guy you want to see. He is so polite and knowledgable. Great Job Chris! You are a good man and I really appreciate the help. #KG. polite and knowledgable. Great Job Chris! You are a good man and I really appreciate the help. #KG. More
by KG
Employees Worked With
Chris Sinclair
December 24, 2019
CHRIS SINCLAIR IS THE MAN YOU NEED TO SEE! I wish all car salesmen were like Chris. This man is a light in this dark world. Don’t believe me? Call Chris Sinclair and you won’t be disappointed!!! salesmen were like Chris. This man is a light in this dark world. Don’t believe me? Call Chris Sinclair and you won’t be disappointed!!! More
by White Castle
Employees Worked With
Chris Sinclair
