Champion Hargreaves Chevrolet

Second time leasing a car here. Both times they were straightforward, nice, and easy to work with. Both times they were straightforward, nice, and easy to work with. More

This experience was better than others but in general, more proactive communication would be good more proactive communication would be good More

i appreciated my salesperson but he did not mention that I needed to call onstar right away only found out when i took my car in for service when the clock and keyfab were not working correctly. i took i I needed to call onstar right away only found out when i took my car in for service when the clock and keyfab were not working correctly. i took it into the dealer after less than 2 weeks because the car had stalled on me at a light. Dealership told me it would take 24 to 48 hours to service but never offered me a loaner. i also contacted my salesperson because of the stalling issue within the first two weeks just to give him a heads up. Never heard a word from him. I have had many bought and leased GM vehicles and never had to take it in for service during the first two weeks, I have to admit I am still nervous about driving it. And disappointed that never heard a word from my salesperson. Since I have a three year lease i am sure I will use the dealership for maintenance. Hopefully my experiencs going forward will be better. More

Courteous advisor The advisor was courteous & called back to keep me updated on my vehicle. to keep me updated on my vehicle. More

I have always enjoyed my time and received quality care at the service center here. I work with Kayla, who has been so accommodating, thorough, and gives great explanation of the services done and needed, at the service center here. I work with Kayla, who has been so accommodating, thorough, and gives great explanation of the services done and needed, and been provided exceptional service. My most recent time was different, when I was scheduled to work with a different team member, though I set up my appointment for Kayla. Communication was poor and the services provided were wrongly labeled as necessities when they were not part of the minimum maintenance package, by the service associate. I had to go and get more information myself, researching my cars manual and the services needed for my mileage, year of car, etc. since I felt something wasn't adding up - turns out I was right and had to go back to question it, asking the services to be removed (only some could, due to work already started, which I understand and is valid). Despite my questions afterward, it was very clear the individual I was working with did not know what to say or do. He just showed me a sheet he had hanging up, which again showed what he said was necessary wasn't at all. I left feeling misinformed, taken advantage of, defeated, and honestly a bad taste in my mouth for this dealership which I have been using for over a year. What I thought would be a general maintenance, possibly with a thing or two extra, became over $1,000 in un-needed services, especially for or a brand new car I am leasing. This truly feels wrong and I was very misinformed. I love this dealership and really hope for better service in the future, because I have never had an issue prior and have had nothing but amazing experiences. I want to feel confident coming back. Thank you for your time. More

Great deal, polite and pleasant conversation Fair customer service when correcting mistakes, easy negotiations for trade in value customer service when correcting mistakes, easy negotiations for trade in value More

very satisfied with my visit. Smooth, easy, process. Will definitely be coming back to this dealership Smooth, easy, process. Will definitely be coming back to this dealership More

Very honest about prices and how long maintenance would take. She was extremely helpful. Extraordinary take. She was extremely helpful. Extraordinary More

Very friendly & helpful service dept. and clean facility. I was completely satisfied with my service. and clean facility. I was completely satisfied with my service. More