Chapman BMW Chandler

Worst Car Dealership Experience of my life I wish you could rate somewhere with 0 stars. I have done my fair share of car buying and I cannot express enough how awful this experience was. I wen I wish you could rate somewhere with 0 stars. I have done my fair share of car buying and I cannot express enough how awful this experience was. I went to Chapman with my truck to trade in for a 2014 X1. Prior to going I did all my homework. I knew how much the car was worth and how much my truck was worth. I brought with me all the paperwork showing the truck was up to date on all services, Brand new breaks, All engine repairs, and things of that nature. When Ron came back with my first offer he said 9600 dollars. I said there must be some mistake so we did the Kelly Blue Book value together right there on his computer. After we did that correctly the computer showed my truck's FAIR trade in value was 16,700 dollars. He seemed to realize how much they had low balled me and said let me talk to the manager. He comes back with an offer of 11,500 dollars. I asked him why they were still low balling me and he feed me a line about re sale to which i showed him how much he could sell the truck for. The value of the truck to sell at his dealership is any where from 20,000 to 25,000 dollars. I also had trucks similar to mine for sale in the same area for sale at that price. He said " I don't know what to tell you my manager said thats it" On my way out I asked "if i showed you how much my truck is worth and how much you could sell it for why would you offer me such a disgustingly low amount. His answer is the absolute kicker. Ron says " Yeah we're a big company thats just how we do things." I was SHOCKED! SO you mean to tell me you do not give a crap about customer satisfaction so much that you will tell a customer to his face we don't need to offer you a fair trade because we are a big company. I for one will make sure none of my friends or family get disrespected by going there for business and I hope this review helps some of you choose a better dealership Then chapman BMW More

Tony is service is great! Highly recommend him to anyone needing their BMW serviced! We always schedule our appointments with him and are always very satisfied! needing their BMW serviced! We always schedule our appointments with him and are always very satisfied! More

Kudos to Chapman BMW Service Department in Chandler After purchasing a used BMW from a private party, I took it to Chapman BMW Chandler to get an oil change and service and to check on a problem caused After purchasing a used BMW from a private party, I took it to Chapman BMW Chandler to get an oil change and service and to check on a problem caused by water leakage into the car. They did a great job in finding and sealing the sources of the leaks by sealing the leaks and testing them until all were found. I was pleased that they took the time and effort to find all of the leaks at no additional cost beyond the replacement cost of the stereo amplifier which had been ruined by the water that had leaked into the trunk where the electrical components are located. Kudos to Mark Ostaszewski and the rest of the service department. They will be my go-to service department for my BMW's here in AZ. When I'm in the market for a new car, I'll be dealing with Chapman BMW Chandler, and specifically with Tarek Mosalli. More

I worked with Rene Zepeda in Service. He provided excellent customer service! He answered all my questions and concerns in a timely manner. He went above and beyond and exceeded my expectations. Th excellent customer service! He answered all my questions and concerns in a timely manner. He went above and beyond and exceeded my expectations. Thank you Rene! More

Excellent Service Mark O is my Service Advisor, Tony greeted me when I pulled up and started the "check in" process and gave me a quick tour of where everything is loca Mark O is my Service Advisor, Tony greeted me when I pulled up and started the "check in" process and gave me a quick tour of where everything is located during construction. Service is always seamless and top-notch. Thank you More

This dealership never fails to impress! My service advisor, Joe Murch, did an outstanding job of making sure my recent visit was a very satisfying experience. I have always been impressed wi My service advisor, Joe Murch, did an outstanding job of making sure my recent visit was a very satisfying experience. I have always been impressed with Chapman BMW, but circumstances this last time required Joe to go above and beyond the great service I have come to appreciate from this organization. More

These guys are the best! They made our repair process a breeze and made things happen thank you again, Service Dept, Chapman Customers for life. breeze and made things happen thank you again, Service Dept, Chapman Customers for life. More

Great Service I made my appointment online, and Tony was waiting for me when I arrived. As always, Tony handled all of my services needs expeditiously. The ser I made my appointment online, and Tony was waiting for me when I arrived. As always, Tony handled all of my services needs expeditiously. The services were completed well within his forecast schedule, and met all of my needs. More

Super customer service from Jim Davis It was a pleasure having Jim as our sales person, he was very professional, courteous, and made sure the sales process was efficient and painless. He It was a pleasure having Jim as our sales person, he was very professional, courteous, and made sure the sales process was efficient and painless. He even delivered our new car personally to our home in Tucson...can't say I have ever had that level of service and am spoiled now! More

WIN/LOSS OUTCOME UPDATE: Since 11/11/19 I have been an email exchange with the General Manager of Sales, Steve Boyd regarding a resolution. The main SMALL issue wa UPDATE: Since 11/11/19 I have been an email exchange with the General Manager of Sales, Steve Boyd regarding a resolution. The main SMALL issue was I was expecting a different tire set on my newly purchased vehicle. When I went to view the vehicle on Wednesday, 11/6/2019 the salesperson told me either you get the car with the options you selected or tire set! Amazing! I should not have been made to choose. I have given them my deposit and signed the papers the evening before. I felt pressured. I did not know I could just walk away and ask for my money back so I went with the car in front of me. On the weekend (11/9/19) when I was going to "take possession" I involved Steve, the General Sales Manager. He advised me that the wheel set could be exchanged and he would "eat most the cost" for the exchange. I am assuring this was due to how I had explained my experience to him. He asked that I give him until the following Monday. Outcome: From 11/11 to 11/25, Steve has offered me options I never asked for. 1. Exchange the car for another car that would cost me more, was not the interior OR exterior color I wanted or selected. 2. Paint the wheels and grill on the car black. 3. Pay an addition 3000.00 to buy the original wheel set I was expecting. An exchange was never offered again. After telling me by email that I could not return the car on 11/23, he called today 11/25 at 11:30 am telling me I could bring the car back and see they can get another car with all my options. However, he never said when and for how much more this would cost me. This call add salt to the wound. I have returned my former leased vehicle after reading his email on last Saturday. (Note, my lease was not due until 12/4 but I ended it early since I thought I was with an amazing luxury car dealership.) WOW. So either I keep the car as is or I'll have to rent a car and start the car buying process all over This has been an emotionally and stressful situation on a wheel set. Outcome for the consumer: Either take one of the four but there was nothing more they could do..... I LOST BIG TIME. All the options were for the benefit of the dealer. HUGE SAD LESSON LEARNED. ----------------------------------------------------------------- I leased a BMW 3X on 11/9/2019. The process was the typical car dealer experience though I sent an email detailing my expectations and payment ability, I spent 4 hours in negotiation over the final price and the automobile; only to have to return the following morning to exchange the automobile because I was told they did not have the automobile I wanted in stock. I went home and located it on their dealer's page in 5 mins! I am currently awaiting follow up from the General Manager, Steve Boyd, to rectify another purchase issue. I am a firm believer that mistakes and misunderstandings can happen but the true intent is demonstrated on how things are resolved! Note: I have been waiting since 11/9/2019 when Steve and I spoke in the morning. I have sent two detailed emails and called the dealership three times and left voicemails. I will update this post with the outcome. More