Chapman BMW Chandler

Bait and Switch? Brought in to two different Chapman dealerships under premise car available. Not there. Supposedly car sold days ago yet its still listed on website. Brought in to two different Chapman dealerships under premise car available. Not there. Supposedly car sold days ago yet its still listed on website. Chapman needs to ensure car available before customers drive all around town to see it. Disappointed. More

I went in for a recall that my BWM had . Nothing Else was suppose to be done, when I went to pick up my car, on my way home my car turned off on me and was left stranded. I called BMW to advise them nothing suppose to be done, when I went to pick up my car, on my way home my car turned off on me and was left stranded. I called BMW to advise them nothing was wrong with my car starting before I took it in, they advised me they didn’t do anything just the recall and they can’t do anything about it. More

Everything was perfect as they promised and clean job, car was ready as they promised to be ready, Also good communication with text and email and video clip shows how to inspect the vehicle car was ready as they promised to be ready, Also good communication with text and email and video clip shows how to inspect the vehicle More

Worst Car Dealership Experience of my life I wish you could rate somewhere with 0 stars. I have done my fair share of car buying and I cannot express enough how awful this experience was. I wen I wish you could rate somewhere with 0 stars. I have done my fair share of car buying and I cannot express enough how awful this experience was. I went to Chapman with my truck to trade in for a 2014 X1. Prior to going I did all my homework. I knew how much the car was worth and how much my truck was worth. I brought with me all the paperwork showing the truck was up to date on all services, Brand new breaks, All engine repairs, and things of that nature. When Ron came back with my first offer he said 9600 dollars. I said there must be some mistake so we did the Kelly Blue Book value together right there on his computer. After we did that correctly the computer showed my truck's FAIR trade in value was 16,700 dollars. He seemed to realize how much they had low balled me and said let me talk to the manager. He comes back with an offer of 11,500 dollars. I asked him why they were still low balling me and he feed me a line about re sale to which i showed him how much he could sell the truck for. The value of the truck to sell at his dealership is any where from 20,000 to 25,000 dollars. I also had trucks similar to mine for sale in the same area for sale at that price. He said " I don't know what to tell you my manager said thats it" On my way out I asked "if i showed you how much my truck is worth and how much you could sell it for why would you offer me such a disgustingly low amount. His answer is the absolute kicker. Ron says " Yeah we're a big company thats just how we do things." I was SHOCKED! SO you mean to tell me you do not give a crap about customer satisfaction so much that you will tell a customer to his face we don't need to offer you a fair trade because we are a big company. I for one will make sure none of my friends or family get disrespected by going there for business and I hope this review helps some of you choose a better dealership Then chapman BMW More

Tony is service is great! Highly recommend him to anyone needing their BMW serviced! We always schedule our appointments with him and are always very satisfied! needing their BMW serviced! We always schedule our appointments with him and are always very satisfied! More

Kudos to Chapman BMW Service Department in Chandler After purchasing a used BMW from a private party, I took it to Chapman BMW Chandler to get an oil change and service and to check on a problem caused After purchasing a used BMW from a private party, I took it to Chapman BMW Chandler to get an oil change and service and to check on a problem caused by water leakage into the car. They did a great job in finding and sealing the sources of the leaks by sealing the leaks and testing them until all were found. I was pleased that they took the time and effort to find all of the leaks at no additional cost beyond the replacement cost of the stereo amplifier which had been ruined by the water that had leaked into the trunk where the electrical components are located. Kudos to Mark Ostaszewski and the rest of the service department. They will be my go-to service department for my BMW's here in AZ. When I'm in the market for a new car, I'll be dealing with Chapman BMW Chandler, and specifically with Tarek Mosalli. More

I worked with Rene Zepeda in Service. He provided excellent customer service! He answered all my questions and concerns in a timely manner. He went above and beyond and exceeded my expectations. Th excellent customer service! He answered all my questions and concerns in a timely manner. He went above and beyond and exceeded my expectations. Thank you Rene! More

Excellent Service Mark O is my Service Advisor, Tony greeted me when I pulled up and started the "check in" process and gave me a quick tour of where everything is loca Mark O is my Service Advisor, Tony greeted me when I pulled up and started the "check in" process and gave me a quick tour of where everything is located during construction. Service is always seamless and top-notch. Thank you More

This dealership never fails to impress! My service advisor, Joe Murch, did an outstanding job of making sure my recent visit was a very satisfying experience. I have always been impressed wi My service advisor, Joe Murch, did an outstanding job of making sure my recent visit was a very satisfying experience. I have always been impressed with Chapman BMW, but circumstances this last time required Joe to go above and beyond the great service I have come to appreciate from this organization. More

These guys are the best! They made our repair process a breeze and made things happen thank you again, Service Dept, Chapman Customers for life. breeze and made things happen thank you again, Service Dept, Chapman Customers for life. More