Chapman BMW Chandler

Great Service I made my appointment online, and Tony was waiting for me when I arrived. As always, Tony handled all of my services needs expeditiously. The ser I made my appointment online, and Tony was waiting for me when I arrived. As always, Tony handled all of my services needs expeditiously. The services were completed well within his forecast schedule, and met all of my needs. More

Super customer service from Jim Davis It was a pleasure having Jim as our sales person, he was very professional, courteous, and made sure the sales process was efficient and painless. He It was a pleasure having Jim as our sales person, he was very professional, courteous, and made sure the sales process was efficient and painless. He even delivered our new car personally to our home in Tucson...can't say I have ever had that level of service and am spoiled now! More

WIN/LOSS OUTCOME UPDATE: Since 11/11/19 I have been an email exchange with the General Manager of Sales, Steve Boyd regarding a resolution. The main SMALL issue wa UPDATE: Since 11/11/19 I have been an email exchange with the General Manager of Sales, Steve Boyd regarding a resolution. The main SMALL issue was I was expecting a different tire set on my newly purchased vehicle. When I went to view the vehicle on Wednesday, 11/6/2019 the salesperson told me either you get the car with the options you selected or tire set! Amazing! I should not have been made to choose. I have given them my deposit and signed the papers the evening before. I felt pressured. I did not know I could just walk away and ask for my money back so I went with the car in front of me. On the weekend (11/9/19) when I was going to "take possession" I involved Steve, the General Sales Manager. He advised me that the wheel set could be exchanged and he would "eat most the cost" for the exchange. I am assuring this was due to how I had explained my experience to him. He asked that I give him until the following Monday. Outcome: From 11/11 to 11/25, Steve has offered me options I never asked for. 1. Exchange the car for another car that would cost me more, was not the interior OR exterior color I wanted or selected. 2. Paint the wheels and grill on the car black. 3. Pay an addition 3000.00 to buy the original wheel set I was expecting. An exchange was never offered again. After telling me by email that I could not return the car on 11/23, he called today 11/25 at 11:30 am telling me I could bring the car back and see they can get another car with all my options. However, he never said when and for how much more this would cost me. This call add salt to the wound. I have returned my former leased vehicle after reading his email on last Saturday. (Note, my lease was not due until 12/4 but I ended it early since I thought I was with an amazing luxury car dealership.) WOW. So either I keep the car as is or I'll have to rent a car and start the car buying process all over This has been an emotionally and stressful situation on a wheel set. Outcome for the consumer: Either take one of the four but there was nothing more they could do..... I LOST BIG TIME. All the options were for the benefit of the dealer. HUGE SAD LESSON LEARNED. ----------------------------------------------------------------- I leased a BMW 3X on 11/9/2019. The process was the typical car dealer experience though I sent an email detailing my expectations and payment ability, I spent 4 hours in negotiation over the final price and the automobile; only to have to return the following morning to exchange the automobile because I was told they did not have the automobile I wanted in stock. I went home and located it on their dealer's page in 5 mins! I am currently awaiting follow up from the General Manager, Steve Boyd, to rectify another purchase issue. I am a firm believer that mistakes and misunderstandings can happen but the true intent is demonstrated on how things are resolved! Note: I have been waiting since 11/9/2019 when Steve and I spoke in the morning. I have sent two detailed emails and called the dealership three times and left voicemails. I will update this post with the outcome. More

Great overall experience We recently purchased a Hyundai Santa Fe from Mentin. He took the time to show us around the lot and went out of his way to find a vehicle in another We recently purchased a Hyundai Santa Fe from Mentin. He took the time to show us around the lot and went out of his way to find a vehicle in another area of Phoemix. After taking us out for lunch, the car had been delivered to the Chapman dealership. That was the vehicle we purchased. He spent the time to make sure he could find us the right vehicle. More

First Time BMW driver I just bought my first BMW 430i coup. I have never had a car in my driving experience. I have always had an SUV or truck, therefore, I now felt like I just bought my first BMW 430i coup. I have never had a car in my driving experience. I have always had an SUV or truck, therefore, I now felt like it was time to have a vehicle to myself. I was very pleased with my experience at Chapman BWM in Chandler AZ. I called on a Friday to speak to a sales person - Loc was amazing. Over the phone, he described and emphasize the quality of the vehicles on the lot. He made the whole experience very simple with an email and text of documents needed. Therefore, on Saturday, I was able to sign paperwork and have the vehicle ready for me. I love to drive and I love driving my new BMW. More

best salesman ever I had the fortune and privilege of having Jason Penney as my salesman., I was in the market for a 2020 M2 competition. The Tucson dealer didn't have w I had the fortune and privilege of having Jason Penney as my salesman., I was in the market for a 2020 M2 competition. The Tucson dealer didn't have what I wanted. Jason built the vehicle to my specifications and was always more than happy answering my numerous questions promptly..He went out of his way to secure the vehicle for my trip to Chandler, and again went out of his way helping me get around the area. There was never any sales "push"from him and he had my back the whole way. I can't thank him enough for how he treated me. There CAN"T be a better salesman around! The whole process from start to finish took about 3 months! More

Outstanding Service!!!! Hany Fadda! I want to start off by saying I hate going to dealerships. Until I met Mr. Hany Fadda. From the beginning, I never felt rushed or pressured to make a I want to start off by saying I hate going to dealerships. Until I met Mr. Hany Fadda. From the beginning, I never felt rushed or pressured to make a decision. Hany was very knowledgeable about the 535i I was interested in. Of course it was raining and it took awhile to get out for a test drive, but Hany knew my schedule at the time and did not rush me. I gave him all the information on where I needed to be at in order to make the deal go through. I had to leave, but my follow up conversations with Hany seemed genuine. When it comes to BMWs, they are known for their superior class and reliability. I feel the same about my service from Hany. Mr. Fadda even took the time to keep an eye on my boys, while I signed my paperwork.He exceeded my expectations and I will definitely use him again in the future. Keep up the great work! More

Above and beyond!!! Metin Gurbez was amazing. His knowledge of BMW was very helpful. He also connected us to an expert on site for more questions. This was most amazing e Metin Gurbez was amazing. His knowledge of BMW was very helpful. He also connected us to an expert on site for more questions. This was most amazing experience compared to ant other dealership and salesmanship. More

ABOVE AND BEYOND!! - ANDRE SIMMS!!!!! I stopped into Chapman to inquire about trading in our car, Andre was with a client at the time - so the very BEST BMW Genius - Karen showed me some o I stopped into Chapman to inquire about trading in our car, Andre was with a client at the time - so the very BEST BMW Genius - Karen showed me some of the new cars and all of the latest incredible technology on the new cars. Once I met with Andre, who this is the second car we have purchased fro him, I know that I drove Andre and the extremely Bruce Kotlicky a bit crazy, but the professionalism and I know they were actually listening to me, instead of trying to "sell" me. If you are thinking at all iof purchasing a BMW, go to the best! Chapman BMW Chandler!!!! More

BEYOND STELLAR SERVICE! JOE MURDOCH (AKA ADAM ANT)...BEYOND STELLAR SERVICE AS ALWAYS.! Came in without an appointment, took care of my engine light, changed my oil, replac JOE MURDOCH (AKA ADAM ANT)...BEYOND STELLAR SERVICE AS ALWAYS.! Came in without an appointment, took care of my engine light, changed my oil, replaced cracked windshield from rock, car was cleaned, and hooked me up with a nice X3 rental. I have been working with Joe for the past couple of years when I was driving my 320. Now I have a 2019 X1 and Joe is still proving that STELLAR service...,not just making everyone feel like a STAR...but more like SUPER-GALACTIC! BMW Management Joe not only should be recognized but should be made a part of the management team! Has the technical savvy, CUSTOMER Service. and Leadership Skills that can permeate throughout and organization! More