Chapman BMW Chandler

Excellent shopping and buying experience! Stopped by with no appointment to look at an older used car I saw on Chapman's website. I was holding my breath a bit as I'm thinking they would rathe Stopped by with no appointment to look at an older used car I saw on Chapman's website. I was holding my breath a bit as I'm thinking they would rather be showing higher dollar vehicles. Met with Don, who couldn't have treated me any better. Unsure about whether I wanted to buy this car or not, I asked about the possibility of an extended test drive. I was able to pick up the car the next morning and return it late in the afternoon. I ended up buying the car from Chapman BMW a few days later. The negotiations were easy and stress free. In the end, my out the door price was at the high end of the KBB private party "good" price range. I figure any time I write a check at a dealer for a car's private party value, I've come out okay. Overall, this was about as pleasant as car buying can be! More

Great buying experience! Where to even begin, Steve Berg at Chapman BMW has truly redefined the dreaded term "car salesman" -in an extremely positive way of course! I start Where to even begin, Steve Berg at Chapman BMW has truly redefined the dreaded term "car salesman" -in an extremely positive way of course! I started looking at new cars a week prior to the closing of our house. As my spouse recently purchased an Audi from Chandler Audi (Next to Chapman), it was my first choice. When we went to Audi as repeat clients, we received horrible service & weren't even thanked for our return visit . Naturally, that turned us off & we went to explore other dealerships. Conveniently, Chapman BMW is right next door! Prior to walking in, I looked at a X3 on the Chapman site and requested information. I received a call from Steve regarding my inquiry & he was very helpful. He understood that I didn't want to make a major purchase prior to the close of our house , which was less than a week away. He was patient & kept me updated on new inventory. When we arrived, we did not want to deal with an "80's car salesman." We've never had good experiences with old fashioned sales people! Well, Steve blew us away. We came back after the closing of our house to buy my car. As Chapman has over 20 locations & different brands/makes, we had few cars in mind! Steve patiently brought in cars from other Chapman locations & made the process so easy! He even answered my emails & calls during his days off & contacted other locations to find the best car for me. He also got us a great deal for my trade & got me into the car I really wanted! We were not easy to work with in any WAY! We actually bought a car and brought it back the next morning due to buyers remorse and Steve still helped us with a smile! By the time we left, we felt like Steve was family! Seriously, I've called him every half hour for the last two weeks or so! This guy is the best! He's so genuine and looks out for you. Thank you so much Steve! If you're looking to buy a new or used BMW (or any of the other makes they have), go see Steve! You won't be disappointed!! More

New Sheriff in town I purchased a 2014 Certified X5 from Chapman in Sept of 2016. My sales representative was Chris Moore. Recently, after moving from AZ to AR, an issue I purchased a 2014 Certified X5 from Chapman in Sept of 2016. My sales representative was Chris Moore. Recently, after moving from AZ to AR, an issue was discovered by the AR dealership regarding a service related matter performed by the AZ dealership. I can tell you that even after 2 1/2 years, Chris Moore did not question anything, he was ready to do whatever needed to be done to help me with the issue. Shane O'Hanrahan was not the GM when I bought the vehicle. After speaking with him on the phone, his statement was that they would see what they needed to do to "make me whole." Today, I can report that Shane did exactly that, took care of the issue and honored his word. Shane was very involved with helping the AR dealership acquire whatever they needed to resolve the matter. Now that this matter is resolved, I believe Shane to be as trustworthy as I have always found Chris Moore to be. More

Stellar customer service!! Keith Darden was excellent! Keith found the perfect car for me right away . He was very patient and made our buying experience easy and enjoyable. I Keith Darden was excellent! Keith found the perfect car for me right away . He was very patient and made our buying experience easy and enjoyable. I highly recommend him for anyone looking to purchase a car. Excellent dealership and overall Stellar customer service. Thank you ! More

Fantastic service!! Found a car for my daughter online. Through click-to-chat, gave my information. Got a call from Tom Wojcik within 15 minutes. He confirmed the ava Found a car for my daughter online. Through click-to-chat, gave my information. Got a call from Tom Wojcik within 15 minutes. He confirmed the availability of the car and we set a time for later in the evening. We drove from NW Peoria and arrived about 20 minutes late (30 minutes before closing on a Sunday), but the car was right up front and ready to go. Tom got us in the car for a test drive and back writing the deal in 15 minutes. We settled on a price quickly and were out of finance in another 20 minutes. All told, we were there for no more than 90 minutes. Could not be more happy with the experience. Definitely recommend. Told my daughter that I have never been to a dealer that was that easy. Thanks for setting the bar for her expectations. More

Dont waste your time Extremely disappointed in the service we received which was no service. We got a check engine light in our bmw and I called a few minutes before 4 PM Extremely disappointed in the service we received which was no service. We got a check engine light in our bmw and I called a few minutes before 4 PM and we were told we can stop by for a diagnosis. We show up at 4:09 and we were told by Mark that the diagnosis will take an hour and they close at 5 PM and they refused service because it would go over 10 MINUTES. We are from out of town, Albuquerque NM to be exact and we have to drive back home tomorrow, 6 hour drive. We asked if there was any other place we could take to car and they said no. I told them that the person I spoke on the phone with told me we could stop by for a diagnosis even knowing we would arrive a little after 4 PM. Unacceptable now we are stuck in Chandler. Poor service, they wouldn’t even listen to our story. At this point I’m crossing my fingers and hoping we can make it home. More

First experience with Chapman BMW Set an appointment, they were ready for me at appointment time. Gave me a time estimate. When time came close, advisor told me why it was going to be Set an appointment, they were ready for me at appointment time. Gave me a time estimate. When time came close, advisor told me why it was going to be another 15 minutes. Great communication very nice visit. More

Exceptional Experience! Not many people enjoy the whole car buying experience, I personally dreaded it, & I'm in the business. (different auto group) But Chapman BMW has Me Not many people enjoy the whole car buying experience, I personally dreaded it, & I'm in the business. (different auto group) But Chapman BMW has Metin Gurbuz, & because of him, I now own a new BMW. He is amazing, and together he & Bruce made buying a new car enjoyable, I'd go so far as to say fun! Thank you again Metin, Bruce, Jacklyn, Tyler, & the new GSM, I look forward to buying from you again in the future! More

Service visit and tire replacement Always have a great service experience here. Vince, as usual goes above and beyond, even though they were crazy busy. For service would not go anywher Always have a great service experience here. Vince, as usual goes above and beyond, even though they were crazy busy. For service would not go anywhere else. More

Best place for you BMW Honest reliable service . Would not take my BMW anywhere else . Love my advisor Tony and all the staff. Always friendly and helpful.! Been a satisfied Honest reliable service . Would not take my BMW anywhere else . Love my advisor Tony and all the staff. Always friendly and helpful.! Been a satisfied happy customer since 2000! More