Chapman BMW Chandler

Do not look at your owners manual I tried putting in coolant in my BMW, manual showed a picture indicating the coolant reservoir. Turned out the manual was wrong! It was the power stee I tried putting in coolant in my BMW, manual showed a picture indicating the coolant reservoir. Turned out the manual was wrong! It was the power steering reservoir instead! They said the manual while being correct for my model, that it was a generic manual and may or may not reflect my car! There was no alternative picture to show variances amongst models, yet they said it was my fault for following the manual ! Accused me of being irresponsible and that I shouldn't have opened the hood of my own car! The arrogance and the lack of courtesy from Chapman BMW was the worst experience I ever had, and I've owned BMW's for 20 years ! Well they lost me today as a customer and if you have an owner's manual ? Don't bother, it doesn't necessarily represent your car, and if you follow it like I did, well be prepared to pay for service .... What a joke! More

Alignment Took our 328I in for 4 well alignment. Our vehicle was done in a very short time. The vehicle was even washed for us. Our service tech Tony explained Took our 328I in for 4 well alignment. Our vehicle was done in a very short time. The vehicle was even washed for us. Our service tech Tony explained everything on what had been completed. After arriving back home Tony contacted us to see if our vehicle had performed as expected after service. Great service & dealership. More

Kris Mason is the best Serive Advisor! Kris Mason is my service advisor. I just bought my BMW in December, and the few times that I have brought my car in for oil change new windshield wipe Kris Mason is my service advisor. I just bought my BMW in December, and the few times that I have brought my car in for oil change new windshield wipers etc, Kris has been nothing but outstanding to me. This is the Advisor you can trust to do good work and be up front and honest on what you need to do pay for and not pay for. For example, I had a minor issue with something on my control arm, he brought me back to the bay with my car up on the lift with the tech to show me what it was I was having to fix. He is a good guy a knowledgeable guy and a guy that you can depend and rely on for anything and everything! Thanks so much Kris! -Andrew Caccia More

Purchase preowned car Best car buying experience ever had period great friendly service ,I will refer all my friends and family there great great service, you will not be d Best car buying experience ever had period great friendly service ,I will refer all my friends and family there great great service, you will not be disappointed I am most happy with my new car hah hah More

Great Professional Service I required a service for my 650i and also a windshield replaced. Vince suggested that I leave the car and they would service it and also have the gla I required a service for my 650i and also a windshield replaced. Vince suggested that I leave the car and they would service it and also have the glass company replace my windshield at their shop. The service was great as usual, but the windshield job was terrible. Vince went out of his way to have the job corrected and done to my satisfaction! Very professional and a great guy to deal with. We have been dealing with Vince since 2010 with our X5 & 650i. More

Professional and Great Service My service consultant, Mike Reeves is really professional and great. He listens carefully to user’s comments including dissatisfactions about my BMW My service consultant, Mike Reeves is really professional and great. He listens carefully to user’s comments including dissatisfactions about my BMW conditions. Despite my ambiguous comments, he carries out proper inspection and takes effective measures. After the three hours service in Chapman BMW, the driving feel of my BMW became really nice. I'm very happy with the level of professionalism and service at Chapman BMW in Chandler. I want to continue visiting Chapman BMW, and then I will continue to drive BMW cars. Thank You! More

Mike Reeves Just had my X3 serviced Monday morning and left there feeling so glad I bought my car at Chapman BMW. Mike is such a personable and knowledgeable guy Just had my X3 serviced Monday morning and left there feeling so glad I bought my car at Chapman BMW. Mike is such a personable and knowledgeable guy about the care of my BMW. He gave me a good solution for my concerns about "run flat" tires. A first class sevice rep. Glad I got him. Dave More

Pre-Enjoyed purchase We had the distinct pleasure of dealing with DEVEN PRICE while purchasing our previously enjoyed, spectacular BMW X6. She is a remarkable woman. Knowl We had the distinct pleasure of dealing with DEVEN PRICE while purchasing our previously enjoyed, spectacular BMW X6. She is a remarkable woman. Knowledgeable, experienced, well trained, and a definite BMW expert. Pleasant to work with during the entire process. We've had a number of automobiles during our wonderful 45 years of marriage. Working with DEVEN PRICE was a delightful experience. She is brighter than many of the men we have bought cars from. We can't recommend her higher. On a scale on 1-10 DEVEN deserves a 15! So does Chapman. Philip Scottsdale, AZ More

NOBODY does it better Chapman BMW has treated my wife and I so amazingly far beyond our expectations. Stacey Moore is our service advisor for both of our vehicles, and has Chapman BMW has treated my wife and I so amazingly far beyond our expectations. Stacey Moore is our service advisor for both of our vehicles, and has been by far the most professional and courteous person we have ever dealt with. He takes the time to explain in detail what work needs to be done, why it needs to be done, and when it will be done. No excuses, no finger pointing, he just gets things taken care of and communicated very well during the process. Phone messages, e-mails are returned promptly, and his attitude is always so positive. I don't think I have ever seen him without a smile on his face. Bottom line, we will never take our vehicles ANYWHERE else for service. It is very comforting to know that when I leave my car with Stacey it will be in good hands, but more important I will be in good hands. If you could rate them at 10 stars I would because NOBODY does it better. More

Awesome Service My customer service rep Jacob is truly AWESOME! I'm so happy with the level of professionalism and service at Chapman BMW in Chandler. Thank You! My customer service rep Jacob is truly AWESOME! I'm so happy with the level of professionalism and service at Chapman BMW in Chandler. Thank You! More