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Chapman BMW Chandler
Chandler, AZ
749 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 28, 2012
My reason for giving this rateing is that upon arriving at this dealership nobody and I do mean absolutely nobody came out to greet or offer help to me. We had to walk around and find someone to help us f at this dealership nobody and I do mean absolutely nobody came out to greet or offer help to me. We had to walk around and find someone to help us find help while service reps were sitting and looking at us out the window. But they refused to get up and come out and help. We were shown to Matt traders office and he decided, well maybe I will help. Told him of a few problems we were having with the car and he decided that none of these problems needed any attention , so we left. This was on a wednesday at the end of the month. After arriving home my wife and I discussed the situation and decided we still wanted these problems fixed,I mean after all the car was still under warranty until the end of the month . We explained all this to Matt and he assured us don't worry your car is still covered under extended warranty. We took our car back on Friday which was the (30th) day of the month and last day of the manufactors warranty, and again nobody and I do mean nobody would come out and help us, they even help people who were behind us and would not even talk to us. After helping about six people who arrived after us, then and only then did they offer us no real help. It was then explain to us that at BMW when a warranty runs out on the thirthyth (30) day of the month, it really means the (29th) day at midnite so the (30th) day is not really covered, leaving your BMW warranty one day short of the five year warranty. Have you ever heard of anything as absurd as this.Five years means five years by any calender. Except at BMW. When this was explained to the area rep who just happen to be there, he took one look at us and it was an emphatic and absolute NO we will not help you in any way and we left with no help at all. Let it be known that we talk to a salesman a week before named Tim Smith who would be a great salesmen anywhere else . Let me also tell you that we took our car to north Scottdale BMW and the service was absolutely day and night. We were greeted by more than one person and they fixed our car and found and fixed things we never mentioned. What a difference a dealership makes. We now pass by chapman BMW, about eight miles from our house, and drive about forty miles to Scottsdale BMW and it is worth the drive. More
by Cornflake
Employees Worked With
Tim Smith ,Matt Trader and service manager
April 21, 2012
I have met with David Pence several times for service work performed on my BMW X5. He has remembered who I am each time, and delivers excellent customer service each time I have visited. He goes over e work performed on my BMW X5. He has remembered who I am each time, and delivers excellent customer service each time I have visited. He goes over each item that needs to be repaired on my vehicle, and he calls me back with any suggestions. However, he is never pushy in attempting to get me to commit to additional work. And, each time he has given me his honest opinion on what needs to be done now, and what can possibly wait until my next visit. Even though my car has been in to be serviced several times, he has never tried to sick a salesman on me. This has been tried several times at other dealers, and I can't stand it! Infact, I had to go to David and ask who he suggested to work with for buying a new car. He just brings excellent customer service each time I come in, and I couldn't ask for a more professional service writer. Thank you! I highly recommend bringing in your BMW to be serviced at Chapman! More
by brettniraq
Employees Worked With
David Pence
March 15, 2012
the service is very bad.. they try to sell you things that you dont really need. And they break down things and they say it was already like that... >=/ that you dont really need. And they break down things and they say it was already like that... >=/ More
by ferraz21
Employees Worked With
andrew rummell
January 23, 2012
My husband, Doug, and I purchased our 2nd vehicle from you on January 2nd. I wanted you to know how pleased I am with this purchase. I loved my X-3, and really thought at first I should have just boug you on January 2nd. I wanted you to know how pleased I am with this purchase. I loved my X-3, and really thought at first I should have just bought a new X-3, or X-5, but having used and driven the Sports Wagon for several weeks, I am really thrilled I chose the wagon. It is so much easier for me to get in and out of, and to load the back. With the X-3, I was just a little too short to slide out of the car efficiently, and each time I exited, I would get road grit and dirt from below the door on the back of my pant legs. With the wagon, this does not happen. I like everything about the car, and it is a pleasure to drive and use. We really loved the first car we bought from you in 2004, which was an Imola red 335 i, sedan, with performance package, etc. That was a wonderful car, that we both really miss. I said many years ago, that I would never, ever own a wagon or a minivan again in my life, but the Beemer wagon has changed my mind. I am very surprised it is not more popular in the U. S. People don't know what they are missing. I love it! More
by letalemon
Employees Worked With
Rich H
November 12, 2011
Thank you Alex for making this as easy as possible. I thought it would be a nightmare to find a car, however, after visiting BMW Chapman in Chandler and Alex helping me out, it was one of the easiest str thought it would be a nightmare to find a car, however, after visiting BMW Chapman in Chandler and Alex helping me out, it was one of the easiest stressfree purchases I have ever made. More
by mrohman
Employees Worked With
Alexander Smith
November 04, 2011
Rich (Internet Guy) was fantastic. I told him what I wanted, what I could afford, what my trade-in was, and I was told immediately that he could make it work. wanted, what I could afford, what my trade-in was, and I was told immediately that he could make it work. More
by Shawn F.
Employees Worked With
Rich
September 15, 2011
Our experience with Chapman BMW was a pleasant one. We were on the lot twice. Once in March when we were initially approached by Tim Smith and again in June when we bought our 528i. He was very pleasant were on the lot twice. Once in March when we were initially approached by Tim Smith and again in June when we bought our 528i. He was very pleasant, friendly and knew his product. Tim made sure to keep in touch with us whenever a car came in that fit our requirements. We would definitely recommend this dealership and actually already have. Thanks for a wonderful experience. FYI we are first time BMW owners and had previous unpleasant experiences with Desert BMW(AutoNation)here in Las Vegas. Again we want to express how happy we are with the service and expertise we received from Tim. He is definitely a "keeper". More
by Becca1961
Employees Worked With
Tim Smith
August 09, 2011
Everyone I came in contact with at Chapman BMW was GREAT. The best thing I can say about Tim Smith, my salesman, is that I would buy another car from him. Guiseppe in Finance was equally competent, profess The best thing I can say about Tim Smith, my salesman, is that I would buy another car from him. Guiseppe in Finance was equally competent, professional and friendly at every turn. Chapman has put together a highly qualified, professional team. Way to go Chapman. More
by linrileyaz
Employees Worked With
Tim Smith
July 17, 2011
David made you feel comfortable on the phone which made me feel comfortable coming into the Dealership. Other internet sales departments at other dealerships made me feel put off because I wanted to discus me feel comfortable coming into the Dealership. Other internet sales departments at other dealerships made me feel put off because I wanted to discuss the car and pricing over the phone. When i came into the dealership to discuss the cars you had available, David was very patient with answering all of my questions. More
by janicelucero
Employees Worked With
David Nogales
