Chapman BMW Chandler

The cost of repairs at this BMW service center is outrageous in my opinion. (This is probably true for any BMW service center, but my experience is here) A part that can be purchased for $70 will cos outrageous in my opinion. (This is probably true for any BMW service center, but my experience is here) A part that can be purchased for $70 will cost you $300 at this dealership and this is not including any labor charges. If you do go here... check your options with other shops and let them know what you were able to find. They may negotiate. (they did negotiate with me once, but I still way overpaid for the service and know that now.) Another example... I needed a new emblem for the hood of my car. I was told that the installation was "difficult" by the service manager and that it would be about $80 for the installation. I paid about $30 for the plastic (yes it's plastic.. it only looks like metal) piece and within about 2 minutes, my dad was able to carefully pry off the old piece and click in the new. Really? They wanted to CHARGE ME FOR THAT!!?? So much for good old customer service. More

Don King was great to work with. My only complaint that I have is is that when you walk in there are way to many people waiting to help you and sale you a car. I know their salary relies on it but maybe g I have is is that when you walk in there are way to many people waiting to help you and sale you a car. I know their salary relies on it but maybe give the customers a little "breathing room." More

Chapman BMW is an ultra-modern, spacious dealership. Employees are technically competent, friendly, and know their product and the products' capabilities. I have been dealing with Karl Muik and Chapma Employees are technically competent, friendly, and know their product and the products' capabilities. I have been dealing with Karl Muik and Chapman BMW for more than a decade. He is an expert on BMWs, and always keeps his customers up to date on the latest. The dealership is a fun experience. I find it a pleasure to do business with Chapman, Karl, and Giuseppe. More

This is a very snobbish dealership and Chapman has no sense of customer service whatsoever. BMW enthusiasts stay away if you value good service. I had taken my vehicle in several times for warranty iss sense of customer service whatsoever. BMW enthusiasts stay away if you value good service. I had taken my vehicle in several times for warranty issues, they could not pinpoint the issue until 3 days after warranty expired. Then, the dealership would not honor or fix the issue. Garret O'Dell Service Sales Mgr, did not even return my call when I elevated to him. More

Don was a pleasure to work with. He is very enthusiastic about BMW autos and loves what he does. He is very knowledgeable about the vehicle and spent a lot of time showing me how to use the features. about BMW autos and loves what he does. He is very knowledgeable about the vehicle and spent a lot of time showing me how to use the features. More

My experience at Chapman BMW was exceptional. The salesman, Alexander Smith, was very knowledgable about the car I was interested in. He explained all the options of financing between the new and us salesman, Alexander Smith, was very knowledgable about the car I was interested in. He explained all the options of financing between the new and used vehicles. All the financing was fast and efficient. If you have any questions do not hesitate to contact me. More

Had an outstanding experience with both Karl in sales and Giuseppe in Finance. Both were very knowledgable about the car we purchased and we truly had a great buying experience. Thanks guys, Chris Nagy Giuseppe in Finance. Both were very knowledgable about the car we purchased and we truly had a great buying experience. Thanks guys, Chris Nagy More

Renate was amazing! This was probably one of the best shopping experiences I have had. She was very helpful, honest, and incrediable to work with! I would also like to take this opportunity to express shopping experiences I have had. She was very helpful, honest, and incrediable to work with! I would also like to take this opportunity to express my gratitude and appreciation to my Service Advisor Matt Konecek. Matt is the main reason I have decided to remain a BMW customer. This guy is a class act. Cande More

Jennifer was the only sales person I have spoken with in the past year who was willing to look further into my situation to see if I could buy. Turns out it was easier than imagined! I got the vehicle of my the past year who was willing to look further into my situation to see if I could buy. Turns out it was easier than imagined! I got the vehicle of my dreams at 27 years old and it was the best birthday present/ graduation gift I could have imagined as well! I appreciate the attention, speed, and sincerity with which the team worked to get me a 2008 3-series! I love her and I love that all of my friends are jealous even more! It fits into my budget adn I am more than happy with the deal I received! Thank you Jennifer! And Happy Birthday to Jennifer as well! More

Fortunately, I was pleasantly surprised by the overall experience. I have nothing to add except that I was satisfied. I am not happy that I had to write a minimum number of words for this review. It seem experience. I have nothing to add except that I was satisfied. I am not happy that I had to write a minimum number of words for this review. It seems to be a waste of my time to have to do so. So, the purchase was satisfactory and the review annoying. More