Chapman BMW Chandler

Came in to ask about custom ordering a 335i convertible, and left with a 335is convertible for about the price I was expecting to pay for just the 335i. I have worked with Chapman and Bruce recently in Sep and left with a 335is convertible for about the price I was expecting to pay for just the 335i. I have worked with Chapman and Bruce recently in September whan I bought a 2009 used X3, which I absolutely love. The sales team is very knowledgeable and professional, I would recommend them for anyone considering a BMW. I have gotten 3 great vehicles from Chapman. More

Definitely had a great time at this dealership. Jeff was a great BMW rep, he showed me the best deals and was pretty straight forward. On my initial visit, he didn't push hard on trying to get me to buy a c a great BMW rep, he showed me the best deals and was pretty straight forward. On my initial visit, he didn't push hard on trying to get me to buy a car right then and there as i wanted input from my family members. I was planning on coming back the next day if there was a car i wanted. He was very friendly and will let you REALLY test drive the cars you want, not to mention very knowledgeable with the specs. I ended up getting a pretty great deal on a certified pre-owned 328i BMW the next day (which was christmas day). My family and I came in on a short time constraint and the dealership (including the managers) put the transaction on overdrive just for me. Although they definitely took the time to explain every detail, they made sure everything from the car setup and ready to handling my insurance and registration was time efficient and done right away with no sign of irritation. I was able to get out of there on time despite some bumps with insurance and was very satisfied with the service. On another note, the next day the motor on my right rear window broke causing the window to retract and not go up. Good thing i had a warranty but i was irritated thinking i had to leave the car for a day or two (the service line was long), get a loaner, and would have to delay my driving trip out of state. But to my surprise, dealing with Jeff and Mike (service guy), they got me in and out within 2 hrs after telling them my dilema. They got my window fixed, washed the car, and even did an early oil change all with a smile on their faces. All in all, despite the little motor problem (thats what the warranty is for anyway). The service was excellent and I definitely recommend those two if you are looking for friendliness and a straight forward deal. Happy hunting out there! More

I walked in the dealership to browse. My son had bought a car from you a week before my visit. He bragged so much about his salesman and how he had worked with him. Namely, Karl. I just wanted to look for a car from you a week before my visit. He bragged so much about his salesman and how he had worked with him. Namely, Karl. I just wanted to look for a car that was simple, but safe with low maintenance. Wow!!!! I was impressed with my salesman. Although, my car note is somewhat ghastly, at least I can manage maintenance problems w/o out unexpected out of the pocket money. With BMW's an owner has a better trade-in value. You can't go wrong with the amenities that the car has to offer. Now, I know never to buy another Porsche. Thanks Chapman you were great.!!!! More

This was by far the easiest and most pleasurable car purchase I have ever made. Renate Steinbach who I dealt with for majority of the sales process was prompt and efficient answering my numerous questi purchase I have ever made. Renate Steinbach who I dealt with for majority of the sales process was prompt and efficient answering my numerous questions. Garrett O'Dell, the head of the service department, also was available to answer specific questions concerning the vehicles prep prior to picking it up. I will definitely be back to purchase future vehicles. More

One of the best shopping experiences I have had. Plenty of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then other dealerships. I will go back to this dealership in the future to purchase another card. More

Brian Lee is a no non-sense kind of guy to do business with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price, and the interest rate was 4 pts lower than I expected. I told him exactly what I wanted and he delivered - and then some! More

I received what I wanted for the price I wanted. The sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable y sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable yet professional when dealing with me, especially after a bad experience earlier in the day at another BMW dealership. More

Easiest car buying experience I have ever had! I loved negotiating over internet, easy, hassle free and saved me a ton of time. When I cam to pick up car the paperwork process was smooth, quick and easy! negotiating over internet, easy, hassle free and saved me a ton of time. When I cam to pick up car the paperwork process was smooth, quick and easy! Ryan was great through the whole process! Thanks More

Karl really knows his stuff; he was efficient in bringing the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to deal with at the Finance end. Overall, an efficient, friendly and pleasant experience - Laurence Schmid More

I purchased a 2009 Z4 as a new car. Tim Smith was very professional in our dealings. He was very knowledgeable and familiar with the features of the car to the point he answered any questions that I had professional in our dealings. He was very knowledgeable and familiar with the features of the car to the point he answered any questions that I had and also pointed out several features that I overlooked. After purchasing the car on Tuesday, I called him Wed. afternoon to inquire about a feature that I was having trouble with on the navigation system. Tim offered to come in early on Thursday to accommodate my schedule. I consider that above and beyond the normal call of duty. Great customer service. More