Chapman BMW Chandler

Great experience, very low pressure; extremely well informed folks. Car selection was pretty good, and the pricing for the model I wanted was below comparable dealers in other parts of town. The serv informed folks. Car selection was pretty good, and the pricing for the model I wanted was below comparable dealers in other parts of town. The service was top notch, but I think that is a "bmw thing". More

Originally I came in and test drove a used 3series. I enjoyed the knowledge, and friendliness of Marvin. I knew at that point I wanted to buy from Chapman in Chandler. I thought about the financing over enjoyed the knowledge, and friendliness of Marvin. I knew at that point I wanted to buy from Chapman in Chandler. I thought about the financing over the next few days, and decided to apply online. I received my approval, and was contacted via telephone and email by Ryan. I let Ryan know this, and he informed me that Marvin would still be a part of my buying experience. I was comforted by the fact that the employees seem to work as a unit, not the "Every man for himself" type of attitude that other dealerships I have dealt with in the past seem to uphold. When I went in to pick out my car, Ryan was just as pleasant informative, and polite as Marvin had been. He wanted to make sure that I was happy with my choice. We drove a couple of different vehicles, and it came down to two, one new one used. Ryan left my husband and I to decide which vehicle would liked best, no pressure. I think we spent an hour going over all the pros and cons, yet, we found many more pros then cons! I made my choice, and proceeded with my purchase. Ryan worked diligently with the Finance Manager to get me the payment that I wanted, and the process was smooth. He was respectful of my expectations, and proceeded them. I have not purchased a car for myself in some time, and I am so glad that I chose to by from Chapman. Thank you for providing me with excellent Customer Service. I look forward to the years ahead! More

Jeff made the process of replacing my 2006 BMW 325 with the new 2011 BMW 128 so easy and painless. I did not feel I was being "sold" so much as the feeling of a true professional helping me to get what I the new 2011 BMW 128 so easy and painless. I did not feel I was being "sold" so much as the feeling of a true professional helping me to get what I wanted. Buying a car can be a very uncomfortable experience, your sales and finance departments made it a very comfortable experience! Thank you! More

Sales people spent a great deal of time explaining the vehicle, financing plans, and other aspects. This was a custom ordered car, so options had to be carefully selected. Overall excellent sales experie vehicle, financing plans, and other aspects. This was a custom ordered car, so options had to be carefully selected. Overall excellent sales experience. Car was spotless when delivered and in perfect working order. More

Best car buying experience ever. Bruce Kotlicky was Best car buying experience ever. Bruce Kotlicky was knowledgeable, professional, and encouraged me to look at other dealerships until I was sure I k Best car buying experience ever. Bruce Kotlicky was knowledgeable, professional, and encouraged me to look at other dealerships until I was sure I knew what car I wished to own. There was no hard sell. All Bruce's claims and facts were checked independently and he was honest to a fault. He spent time ensuring that I knew how to operate the vehicle and all its buttons and knobs. He was insistent that I have every last item I might need or want before leaving - new mats, extra key, books, manuals, and so on. A quick word with his finance guy meant closing that part of the deal in about 15 minutes. I suffered no long sales pitch on gap insurance, dent protection, tire assurance, and so on. Bruce told the truth, was respectful, patiently explained warranties and extended warranties until he was blue in the face (I was having a hard time catching on), and taught me how to be a better consumer by evaluating purchases differently. He called me the next day to let me know that he was sending me some other information and he made arrangements to have a minor repair made at a dealership closer to me. Nice. When I need another car, I will call Bruce. He will deal fairly and honestly with me. My days of trudging from dealership to dealership are over. Bruce is successful because he understands that he is selling service, and that the most valuable customer is the one who is already in the door. More

Great experience! We worked out all the numbers in Great experience! We worked out all the numbers in advance, placed the order per my exact specifications, and was contacted promptly when it shippe Great experience! We worked out all the numbers in advance, placed the order per my exact specifications, and was contacted promptly when it shipped and reach the US. Rich was very helpful in going through the features of the car, and getting my cell phone and music set up. More

Everyone was very friendly and professional, I especially liked my salesman John Markley . He was very patient when explaining all details of whatever questions I had, and he did a great job going over the n liked my salesman John Markley . He was very patient when explaining all details of whatever questions I had, and he did a great job going over the new car with us. I also appreciated that it did not feel like such a game with numbers when it came to negotiateing the purchase price on the car, like Ive experienced in the past when buying a car from a dealership. More

Best buying experience I have had in 40 years! Jeff has the patients of a saint. He worked the best deal he cound on my trade in and went though the inventories in both locations at least 8 times to get th the patients of a saint. He worked the best deal he cound on my trade in and went though the inventories in both locations at least 8 times to get the vehicle I wanted. I guess that most sales people would have given up after 8 website visits, but not Jeff. This is the 4'th vehicle in 3 years that Jeff has sold to either my son, brother and myself.That should speak louding about the satisfaction we have with Jeff. More

Worked with brian hes a great guy gives you the best deal he can get u. With no xx, will definetly buy from him again. Good experience overall. Wish I could of gotten that navigation though. Painless deal co he can get u. With no xx, will definetly buy from him again. Good experience overall. Wish I could of gotten that navigation though. Painless deal couple hours I was out. The test drives were great More

Bob and David made me feel comfortable. I did not feel pressured to buy at all which is a good thing. I have no hesitations in calling either one of them in the future should I have a problem. This is t pressured to buy at all which is a good thing. I have no hesitations in calling either one of them in the future should I have a problem. This is the 3rd BMW I have purchased. I have yet to return to the same dealership when purchasing the next car, but I know I will return to this location when purchasing my 4th BMW. More