Chapman BMW Chandler

I have known Mr. Kotlick for a long while but this was my first purchase. Bruce went above and beyond to make the buying process of my 5 series smooth. He is a Excellent Salesman and will continue purchasing first purchase. Bruce went above and beyond to make the buying process of my 5 series smooth. He is a Excellent Salesman and will continue purchasing my vehicles from Chapman as long as Bruce is employed. Thanks Bruce for all your help. More

Giuseppe Ferrara was outstanding.He has always been very friendly. I have bought 3 cars from him over the years and would highly recommend him to anyone and will always want to deal with him. Outstanding s friendly. I have bought 3 cars from him over the years and would highly recommend him to anyone and will always want to deal with him. Outstanding service, courtesy and friendliness from him. Great job Giuseppe! More

Great experience,Salesperson actually went out and located the exact car i was looking for and got it to the dealer a week faster than expected. The BMW incentives were very helpfull, The Dealer was a located the exact car i was looking for and got it to the dealer a week faster than expected. The BMW incentives were very helpfull, The Dealer was able to give me what I thought was a fair number on my trade in. More

Beware, this dealer has taken away the joy that I had in owning my car. They refuse to stand behind the 4 year warranty. Additionally, they "shake you down" for work that is not required, under the threat owning my car. They refuse to stand behind the 4 year warranty. Additionally, they "shake you down" for work that is not required, under the threat: do you want your BMW to be like new again, or don't you. I escalated my concerns to the Service Manager and the General Manager. I even called the national headquarters. All I can say, is stay away from both Chapman and from BMW. BMW ownership is disappointing. The cost of service is immense, compared to domestic or main-stream import brands. I recommend that you at least be aware of this before you buy "luxury" brands. My guess is Audi and Mercedes are the same. Believe me, I'm sorry to have to admit this. I owned BMW once before in Germany and received similar treatment: poor ethics and sky-high prices. Only there it was a company car and I (nearly) didn't care. More

Bruce, the salesperson, was professional and knowledgeable. Very informative, easy to work with, not pushy. Didn't have to dicker back and forth with prices. The signing of the papers and expl knowledgeable. Very informative, easy to work with, not pushy. Didn't have to dicker back and forth with prices. The signing of the papers and explanation of the loan details was extremely quick and efficient. One of the best experiences ever of buying a vehicle. More

My experience with Nick, as well as the other Chapman employees, was positive and friendly from start to finish. Starting from the first initial phone call, my sales person Nick went above and beyond to employees, was positive and friendly from start to finish. Starting from the first initial phone call, my sales person Nick went above and beyond to make this sale happen for me. I have to say that his professionalism and fabulous personality helped make my car buying experience smooth, quick and wonderful. My sister and brother in law, with Nick leading the way, were also very impressed with their entire Chapman experience. There is no doubt that my experience has made me a loyal future Chapman customer. In fact, I will recommend Nick and the Chapman family to all of my friends and family. I love my car! Thanks Nick! Rhonda Sigsworth More

Great experience, very low pressure; extremely well informed folks. Car selection was pretty good, and the pricing for the model I wanted was below comparable dealers in other parts of town. The serv informed folks. Car selection was pretty good, and the pricing for the model I wanted was below comparable dealers in other parts of town. The service was top notch, but I think that is a "bmw thing". More

Originally I came in and test drove a used 3series. I enjoyed the knowledge, and friendliness of Marvin. I knew at that point I wanted to buy from Chapman in Chandler. I thought about the financing over enjoyed the knowledge, and friendliness of Marvin. I knew at that point I wanted to buy from Chapman in Chandler. I thought about the financing over the next few days, and decided to apply online. I received my approval, and was contacted via telephone and email by Ryan. I let Ryan know this, and he informed me that Marvin would still be a part of my buying experience. I was comforted by the fact that the employees seem to work as a unit, not the "Every man for himself" type of attitude that other dealerships I have dealt with in the past seem to uphold. When I went in to pick out my car, Ryan was just as pleasant informative, and polite as Marvin had been. He wanted to make sure that I was happy with my choice. We drove a couple of different vehicles, and it came down to two, one new one used. Ryan left my husband and I to decide which vehicle would liked best, no pressure. I think we spent an hour going over all the pros and cons, yet, we found many more pros then cons! I made my choice, and proceeded with my purchase. Ryan worked diligently with the Finance Manager to get me the payment that I wanted, and the process was smooth. He was respectful of my expectations, and proceeded them. I have not purchased a car for myself in some time, and I am so glad that I chose to by from Chapman. Thank you for providing me with excellent Customer Service. I look forward to the years ahead! More

Sales people spent a great deal of time explaining the vehicle, financing plans, and other aspects. This was a custom ordered car, so options had to be carefully selected. Overall excellent sales experie vehicle, financing plans, and other aspects. This was a custom ordered car, so options had to be carefully selected. Overall excellent sales experience. Car was spotless when delivered and in perfect working order. More

Jeff made the process of replacing my 2006 BMW 325 with the new 2011 BMW 128 so easy and painless. I did not feel I was being "sold" so much as the feeling of a true professional helping me to get what I the new 2011 BMW 128 so easy and painless. I did not feel I was being "sold" so much as the feeling of a true professional helping me to get what I wanted. Buying a car can be a very uncomfortable experience, your sales and finance departments made it a very comfortable experience! Thank you! More