Chapman BMW Chandler

Great experience! We worked out all the numbers in Great experience! We worked out all the numbers in advance, placed the order per my exact specifications, and was contacted promptly when it shippe Great experience! We worked out all the numbers in advance, placed the order per my exact specifications, and was contacted promptly when it shipped and reach the US. Rich was very helpful in going through the features of the car, and getting my cell phone and music set up. More

Best car buying experience ever. Bruce Kotlicky was Best car buying experience ever. Bruce Kotlicky was knowledgeable, professional, and encouraged me to look at other dealerships until I was sure I k Best car buying experience ever. Bruce Kotlicky was knowledgeable, professional, and encouraged me to look at other dealerships until I was sure I knew what car I wished to own. There was no hard sell. All Bruce's claims and facts were checked independently and he was honest to a fault. He spent time ensuring that I knew how to operate the vehicle and all its buttons and knobs. He was insistent that I have every last item I might need or want before leaving - new mats, extra key, books, manuals, and so on. A quick word with his finance guy meant closing that part of the deal in about 15 minutes. I suffered no long sales pitch on gap insurance, dent protection, tire assurance, and so on. Bruce told the truth, was respectful, patiently explained warranties and extended warranties until he was blue in the face (I was having a hard time catching on), and taught me how to be a better consumer by evaluating purchases differently. He called me the next day to let me know that he was sending me some other information and he made arrangements to have a minor repair made at a dealership closer to me. Nice. When I need another car, I will call Bruce. He will deal fairly and honestly with me. My days of trudging from dealership to dealership are over. Bruce is successful because he understands that he is selling service, and that the most valuable customer is the one who is already in the door. More

Everyone was very friendly and professional, I especially liked my salesman John Markley . He was very patient when explaining all details of whatever questions I had, and he did a great job going over the n liked my salesman John Markley . He was very patient when explaining all details of whatever questions I had, and he did a great job going over the new car with us. I also appreciated that it did not feel like such a game with numbers when it came to negotiateing the purchase price on the car, like Ive experienced in the past when buying a car from a dealership. More

Worked with brian hes a great guy gives you the best deal he can get u. With no bs, will definetly buy from him again. Good experience overall. Wish I could of gotten that navigation though. Painless deal co he can get u. With no bs, will definetly buy from him again. Good experience overall. Wish I could of gotten that navigation though. Painless deal couple hours I was out. The test drives were great More

Best buying experience I have had in 40 years! Jeff has the patients of a saint. He worked the best deal he cound on my trade in and went though the inventories in both locations at least 8 times to get th the patients of a saint. He worked the best deal he cound on my trade in and went though the inventories in both locations at least 8 times to get the vehicle I wanted. I guess that most sales people would have given up after 8 website visits, but not Jeff. This is the 4'th vehicle in 3 years that Jeff has sold to either my son, brother and myself.That should speak louding about the satisfaction we have with Jeff. More

Bob and David made me feel comfortable. I did not feel pressured to buy at all which is a good thing. I have no hesitations in calling either one of them in the future should I have a problem. This is t pressured to buy at all which is a good thing. I have no hesitations in calling either one of them in the future should I have a problem. This is the 3rd BMW I have purchased. I have yet to return to the same dealership when purchasing the next car, but I know I will return to this location when purchasing my 4th BMW. More

This is my first time going to CHAPMAN BMW, I just move here from NY. Here is my experiment. My sale man is very friendly and professional. We have some negotiation with the price, but overall, I'm satisf here from NY. Here is my experiment. My sale man is very friendly and professional. We have some negotiation with the price, but overall, I'm satisfied with the price. Nonetheless, the service is not that great. My car need to get a touch up done, I purchased the car on Thursday and they told me that it should be ready to pick up by Tuesday's morning. My fiance and I went to pick it up at 10ish on Tuesday's Morning. After giving them my check for the car, they came back and inform me that it won't be ready for a pick up until around 4ish . Really?! No choice and we try to be understandable. After complete the paper work, we left and told them that we'll be back around 4:00pm to pick it up. At 3:30pm they called and told me the car was not ready until tomorrow morning. What ? What kind of game is this ? I told my saleman that I'm not happy with this. It is unacceptable. Nonetheless, there is nothing much I could do at this point, beside give them more time or demand my refund. So, I, once again, trying to be understanding and agree to pick up the car on Wednesday's morning. I called my saleman in the morning to schedule sometime to pick up, he text it me back (not sure if this is consider professional nowaday!), but since I don't have text on my phone anyway, I didn't received anything and decided to swing by at lunch. That when I found out that my car is just make it to detail folks and won't be ready until the afternoon. I mean, come'n, what kind of professionalism is this ? This is not the first time I bought new or used cars from dealer before and it is certainly not my first BMW. I had excellent experience with BMW, in general, that why I decided to get my next car as BMW as well. Anyway, back to the experience, my car got detailed and deliver on Wednesday's afternoon around 5pm. Though, I was informed that my car was detail, buff, and wax like a "showroom detail". I've notice that it is not that great of a job done. I'm not sure how it done here in AZ, but compare to NY, it have to come in 2nd or 3rd. I could have do a better job myself. But nevermind, at least it clean, and I tried to be an understanding customer. Ok, after this little mishap that I have with the purchasing. Not too long after that, I found out that my car paint job was really weird. I thought it was defected because the passenger side have a perfect orange peel effect while the driver side is flat and glossy, color is tidy bitty off, but not that noticeable.So, I swing by the service to ask questions and see what they could do for me. I got greeted by an service advisor; after looking at my car, she informed me that there is nothing she could do right now, I need to call "my " service advisor at CHAPMAN BMW to talk to the advisor and make an appointment to see what they can do. [Wow, I'm here already, could you just find "my" service advisor or someone I could talk to? Also, I just bought this car at this dealer and have not been service yet, how do I know who is my service advisor is ? ] I informed her that I'm not sure if I even have "my " service advisor here, since I just bought it here and have not been service. She was nice enough to look up the information and give me the name of "my " service advisor, Vin. So, I contacted him, after several messages to his direct line, I decided to called the service center directly to find out. My call went to another service advisor, I informed him the situation, this service advisor took my info and said that he make sure Vin would call me back. So, Vin did called me back while I was in the meeting at work, left me a voicemail telling me to take it to my saleman, since I just bought it. He is not aware of anything, but he is looking into the situation with the sale manager and will get back to me ASAP. I return his called ASAP as I received the voicemail, he didn't pick up, I left a message ask him to called me back to discussed the situation further. After 5 days have passed without any call from BMW, decided to call again and left the message. I also call my saleman, Jim. Jim informed me that service should have take care of any problem I have with my car after the sale, but asked me to come in so he could look at the problem anyway. FINALLY! In the end, I'm not here to complaint my little mishap, but I just want to justified why I give this dealer a rating above. We're talking about expensive car here, and I know BMW dealers strike to get 10s in all criteria. Yet, this is just bad. Compare my recent experiment, I had have way better service at Toyota and Jeep dealership. Perhap I should just ask for the refund when they keep delaying the pick up time. More

Jimmy was awesome. Extremely knowledgeable. We have been disappointed with the knowledge of audi of chandler for some time. We have been a loyal customer of Chandler Audi in the past and I doubt we wi been disappointed with the knowledge of audi of chandler for some time. We have been a loyal customer of Chandler Audi in the past and I doubt we will ever again after the experience we had last night with BMW. Jimmy definitely met our expectations and was extremely knowledgeable. I have been missing that. After all, I should not be the ultimate expert on a brand of car. I believe the Dealership Employee should be. At chandler Audi, I always have to answer my own questions and the salesman there are simply equipped with a smile and a set of keys to take you for a test drive. They are lacking the knowledge I expect from a premium brand of car. Loving the Diesel so far. I feel as if we purchased a Sports Car rather than a mid size Luxury sedan last night. Thanks!! More

This is the sixth BMW that we have leased from Rich. We enjoy working with Rich because he understands the car and is very professional in answering our questions without exerting any pressure to buy. He enjoy working with Rich because he understands the car and is very professional in answering our questions without exerting any pressure to buy. He also takes the time to explain "how everything works" and does a grest job of setting up the car!!! We just wish that in 3 years the BMW 5 Series wil be abailable in a maroon color!!!!! More

The enviroment is very friendly, the sales advisor was a true profesinal, and what I liked the most about him was the respect he has for the product he sells, his knowlege about the car was amazing, the who true profesinal, and what I liked the most about him was the respect he has for the product he sells, his knowlege about the car was amazing, the whole deal went very hassle free, I loved that. More