Chapman BMW Chandler

This is the second 1 Series we purchased from J. Garcia in the past 4 months. He is truly a great salesman with excellent knowledge of the vehicles. he listened to our needs and made both deals happen ver in the past 4 months. He is truly a great salesman with excellent knowledge of the vehicles. he listened to our needs and made both deals happen very smoothly and quickly with no stress. In all we have purchased a total of 5 vehicles from Chapman. The first was a new 2002 325I, the second was used 2003 M3 smg convertible, then a used Porsche 911 Turbo, and now the two new 1-series (my 2011 Blk on Blk 135I, ans now the wifes red 128I. I guess u can say we are truly loyal chapman customers. So now in our garage we have the two new 1-series and of course we recently gave our 16 year old daughter' my wifes X5. So thx again. P.S. The only thing I wish we were able to add was to have been able to have the wife's car be a convertible in stead of a hardtop. Then everything would be perfect. Also don't know what u can do, but I have the original M-spoke wheels that were removed from my 135 in the garage without tires. Would like to be able to trade the brand new tires and wheels from the new 128, for just tires for the 18 inch m wheels. we want to put these on wife's car. Basically trade a set of new 17inch wheels and tires for just a set of 18 inch tires for the set of m wheels I have that were taken off the 135I. More

The dealership worked closely with my husband a nd myself, and got a lot accomplished in less than one day. The price on the car was negotiated in an open way. When i picke dup the features on the myself, and got a lot accomplished in less than one day. The price on the car was negotiated in an open way. When i picke dup the features on the car were explained nicely to me (I cannot remember name of associate who stepped in for that when Bruce was otherwise tied up), and everyone went out of their way to make the paperwork go quickly and painlesly. Thank you, I would reccomend your dealership to anyone looking for a bmw More

I was most impressed by the efficiency. The negotiating process was not dragged out. Then, once we made an agreement everything kept moving and went smoothly. From arriving to leaving with my newly purcha process was not dragged out. Then, once we made an agreement everything kept moving and went smoothly. From arriving to leaving with my newly purchased car was less than 2 hours. I had concerns about my check in the morning and Megan was helpful in resolving the issue. More

Jeff Carlo has always been extremely helpful, courteous and provided overall great customer service in the 3 years I've been working with him. I recently came to the dealership as my current BMW 335i leas and provided overall great customer service in the 3 years I've been working with him. I recently came to the dealership as my current BMW 335i lease only had a few months left until I turned it in. With Jeff's help we started looking at what options I had based on a few models I had researched previously. Under a completely pressure free environment I found a vehicle that I wanted and Jeff helped me execute its purchase. I'm now a proud owner of a certified 2008 BMW 550i and I can't be more excited. More

We were transferred to AZ just over one year ago, after being very happy customers of BMW of Austin, TX. Before that, we were had a great first-time experience with BMW of San Antonio. It was very comforti being very happy customers of BMW of Austin, TX. Before that, we were had a great first-time experience with BMW of San Antonio. It was very comforting to learn that the servic, staff, and entire experience with Chapman BMW is on equal ground. We had leased this 3-series for the past three years and were very content to purchase it and continue to enjoy it for years to come. Our many thanks to Mike Schaffer, your finance guy who helped us with the final paperwork, and the sales mgr and staff who followed up with us the next day. We look forward to a great relationship with Chapman BMW! Sincerely, Robert and Judy Hughes Chandler, AZ More

This deal was made in a matter of 20 minutes from the time I first contacted Chapman over the internet. From email to the phone call, I was pleased with the time from which I did not have to waste any t time I first contacted Chapman over the internet. From email to the phone call, I was pleased with the time from which I did not have to waste any time negotiating. Most of all the had the vehicle with the options I wanted. If I had to make recommendations to any other dealerships is to have all color combos as possible with more of the middle priced models. I found either low end to high end to choose. I looked for about 4 weeks. More

This was the most pleasant car buying experience my husband and I have ever experienced! Both Mitch and Tressa treated us with respect; didn't try to oversell the car or the BMW name. The quality was husband and I have ever experienced! Both Mitch and Tressa treated us with respect; didn't try to oversell the car or the BMW name. The quality was unspoken from the first. I would also like to commend your credit representative, I must admit though, I do not remember his name. He was very professional in every way. PS: I LOVE my car! More

We bought our first BMW from Rich 3 years ago and so when it was time to get another I just have him a call. I met with him to discuss what we were looking for and in less than 2 hours the deal was done. Ric it was time to get another I just have him a call. I met with him to discuss what we were looking for and in less than 2 hours the deal was done. Rich made this process so easy an painless that frankly I don't think obwill ever buy another car except a BMW from Rich. Rich walked me through all of the new features and made sure I was satisfied. I don't write many recommendations, however this is well earned. More

Karl Muik made purchasing my first BMW an excellent experience. I explained I knew absolutely nothing about these vehicles. Karl explained the history of the car company, the different options and the experience. I explained I knew absolutely nothing about these vehicles. Karl explained the history of the car company, the different options and the CPO program. Karl then spent the necessary time with me in the vehicle going over how the many options in the vehicle operate. The day after my purchase, Karl phoned me to ask how I was doing with my new car and if I had questions. Three days after this, he phoned again and asked if I had further questions. There are many BMW dealerships to choose from here in Phoenix but Karl's customer service will be the reason I come back to Chapman in the future. More

Terres was a kick but at the same time very knowledgable. She was thorough asked for the business but was not pushy. Megan also very knowledgable and pleasant. Look forward to buying more cars from her an She was thorough asked for the business but was not pushy. Megan also very knowledgable and pleasant. Look forward to buying more cars from her and working with your dealership. Very pleasant experience (so far anyway). Thank you. dc More