Chapman BMW Chandler

One of best purchase experience ever. Quick (there was no back and forth dickering over price). Asked for lowest possible sale point and truly believe I got it. Got a CPO vehicle for about KBB high priv no back and forth dickering over price). Asked for lowest possible sale point and truly believe I got it. Got a CPO vehicle for about KBB high private party value. I am very pleased with the deal I got. Everyone at dealership was friendly and curteous. Would have liked to have floor mats included as part of deal. More

This is definately the best experience I have ever had at a dealership. Renate is extremely knowledgable and quick to understand what I as the customer wanted. Besides the enjoyable conversation when purch a dealership. Renate is extremely knowledgable and quick to understand what I as the customer wanted. Besides the enjoyable conversation when purchasing the car, my wife and I felt like Renate listened and cared about us, vs. just making a sale. If your buying a new or used car, I recommend you call her direct before you do anything else. She is a wealth of resources and will make your buying experience delightful. Also, as with all things we buy, we base our final judgement on the things that take place after the sale. Tony Desalvo has been our service representative for over 5 years now. He works hard to make sure that we are taken care of, and have all the information we need to make decisions about repairs. Tony is a person you can trust, and is someone who will not take advantage of you. It sure makes it nice when you can TRUST the person who is making recommendations in this category, as the costs can be excessive. I highly recommend this dealership and their staff to anyone who is looking for a BMW. In fact, look no further. Rick West State Farm Agent More

Terres was very positive, energedic, responsive and communicated clearly in trying to assist with the sales. She did review the details of the vehicle and demonstrated the different functions and tried communicated clearly in trying to assist with the sales. She did review the details of the vehicle and demonstrated the different functions and tried to familiarize us with all the details. I will highly recommend others to you dealership. More

Jeff provide great service providing multiple options to evaluate the various purchasing and trade in proposals. We were able to return our leased car trade in another and maintain within our established bu evaluate the various purchasing and trade in proposals. We were able to return our leased car trade in another and maintain within our established budget. Jeff wqas very conscience of our needs. We got what was needed from Jeff and purdchased the new 328i vehicle. David More

I was extremely impressed with the assistance I received from Ryan. He was very thorough in going over the capabilities of the vehicle. He was not pushy. I was also impressed with Megan Varon. The Navigatio from Ryan. He was very thorough in going over the capabilities of the vehicle. He was not pushy. I was also impressed with Megan Varon. The Navigation on my vehicle did not work initially, but Ryan gave me a loaner vehicle. My Vehicle was ready by 3:00pm the next day. More

We were in the area to check out vehicles at Audi. We couldn't get anyone to help us over there so we walked across the street to Chapman BMW. Right when we got there, Bruce offered to help us. He showe couldn't get anyone to help us over there so we walked across the street to Chapman BMW. Right when we got there, Bruce offered to help us. He showed us some great cars and really helped us get into the car we wanted. We weren't really expecting to buy that day but with Bruce's help we were able to. He is very friendly and really knows his stuff. I dont think we will be going anywhere but Chapman BMW for our vehicles from now on. More

since the first internet encounter, David and the manager for sales were extraordinarily professional and helpful. The overall experience with all the staff interacting with me and making the sale possible w for sales were extraordinarily professional and helpful. The overall experience with all the staff interacting with me and making the sale possible was superior to any other encounter we had for the purpose of buying a car. I honestly believe that I will call you guys first for any future car, possibly a BMW for myself. More

If BMW is the ultimate driving machine, then Terres is the ultimate sales associate. I received service beyond my expectations. Terres had my car ready and took care of every detail making this purchase the ultimate sales associate. I received service beyond my expectations. Terres had my car ready and took care of every detail making this purchase painless! I even drove almost 900 miles total because I had faith in Terres from the first contact by phone. She took care of my every need. And, Rich (Terres' boss) sorry, I don't know his last name was awesome. I got an incredible interest rate on my purchase and was ecstatic to not have to pay a ton of finance fees in order to drive the car of my dreams. Thank you, Rich!!! And, Cheryl in finance was quick and precise with arranging the paperwork getting me in and out from start to finish in a very short period of time. I would highly recommend purchasing your next BMW from this dealership. They treat you like a person!! (Which is rare these days.) More

Both were very informative, friendly, and professional. Don went above and beyond answering all of my questions. He didn't beat around the bush. He gave me the facts and he was honest and straight forward. Don went above and beyond answering all of my questions. He didn't beat around the bush. He gave me the facts and he was honest and straight forward. I didn’t feel pressured at all. I would definitely do business with him again. More

Any business is only as good as its people and my sales advisor, Renate Steinbach, is truly the best. I trade cars often and usually the sales experience is unmemorable at best. After working with Rena advisor, Renate Steinbach, is truly the best. I trade cars often and usually the sales experience is unmemorable at best. After working with Renate, the test drives, picking out the options, the order process, picking up my new car and the follow up after my purchase, there is no way I can express what a great experience I had. Renate is extremely knowledgeable, very professional and sincerely cares about you and your purchase. She went out of her way to make sure from start to finish I had the best buying experience and chose the perfect car. Renate does what she says, follows up when she’s supposed to and knows how to get things done. A rarity in the world today. I will go out of my way to make sure I purchase my next car from Renate and would recommend her to anyone looking for a great car buying experience. She will make your purchase a fond memory as well. Chad Tucker More