Chapman BMW Chandler

Owned BMW years ago and decided to try once again and now I remember why I decided to go elsewhere. Paid for 5 year service and requested oil service early because of long extended road trip scheduled. Also I remember why I decided to go elsewhere. Paid for 5 year service and requested oil service early because of long extended road trip scheduled. Also has been running rough when first starts at anytime. Service said I would have to pay for service because early, no consideration for my personal needs! They also said that 5 series is normal to run rough when first start! I say BS. Service department then and now, arrogance seems to be rule of the day!!!!!! More

The experience was seamless. Adam was my sales rep and he was great to work with. He went to great lengths from the test drive to the final signing in finance to make sure I was comfortable in the process. H was great to work with. He went to great lengths from the test drive to the final signing in finance to make sure I was comfortable in the process. He was well informed, patient, and really easy going throughout the whole process. I also worked with John and Stephen as well and they were great too. The whole process was smooth. If I had one thing I would complain about, and it’s minor, I didn’t like the hard sell in finance about extended/additional warranties for sale. It felt like I was being guilted by scare tactics when I said no. I understand that’s their job so I get it, but once I said no it should have been dropped. Overall though I can’t recommend this dealership enough. More

Tarek is an amazing sales person. He really took good care of us. We will be back for another BMW in the near future. Chapman BMW is excellent dealership. care of us. We will be back for another BMW in the near future. Chapman BMW is excellent dealership. More

Horrible experience with this dealership!A priced car Horrible experience with this dealership! A priced car online and dealership wanted $2000 dollars on fees to compensate foe the price they were latel Horrible experience with this dealership! A priced car online and dealership wanted $2000 dollars on fees to compensate foe the price they were lately wanting to seek the vehicle. I started negotiating with them and manage to have the manager drop $500 from the absurd $2000 dealers fees from the initial quote. Working directly until yesterday, wasting my time and effort This morning gave the ok to purchase and the dealership just to save $500 decided to sell the car without even an advice. After I sent all my information and did all arrangements, I was informed of the sale This dealership should not be allowed to perform its business practices in this fashion I expected as a decency and respect for an advice of the potential sale. The dealership’s practices are shady and doubtful in combination with the manager and salesman. I have come to expect more from BMW I drive 2 BMWs - 530 and x7 and in addition have owned many ones. I have never expected they could fall so low. Before purchasing make sure and find out what you are getting into. The initial quote provided came with a $2000 surcharge and the second one with a $1500. This made me doubtful about what I was getting into as I had never encountered these over inflated dealership fees. Customary, I have seen anything between $600-800 in dealership fees, but nothing over $1000.less $2000. Finally at $1500, I swallowed my pride and accepted the offer to realize that the car was sold at a higher price and I was not even taken into consideration or given the opportunity. Orlando Deffer, MD More

Arrived without an appointment for a leaky tire issue. Promptly greeted by service advisor Caroline. Friendly, respectful . Great customer service.5 stars all day long! Promptly greeted by service advisor Caroline. Friendly, respectful . Great customer service.5 stars all day long! More

1st BMW! Loc Duong took excellent care of us and made the experience five stars. The transaction was fast, with no surprises. Couldn't be happier. Great job! the experience five stars. The transaction was fast, with no surprises. Couldn't be happier. Great job! More

The service department is always very attentive and helpdful. I never had an issue with Service, Joe murch is a very Pleasant guy and always helpful. helpdful. I never had an issue with Service, Joe murch is a very Pleasant guy and always helpful. More

A very rewarding customer experience in working with Adam and Loc. Quick responses to our questions and even after hours to address our needs. Enjoyed working with them both and we look forward to future int and Loc. Quick responses to our questions and even after hours to address our needs. Enjoyed working with them both and we look forward to future interactions with the dealership. Dr. Greg More

As a person who is a service advisor, I was very happy with Jonelle and the whole BMW experience. From drop off to pick up, I was informed every step of the way through my service process. I was very impr with Jonelle and the whole BMW experience. From drop off to pick up, I was informed every step of the way through my service process. I was very impressed with the Tech Israel walk through video of my car showing me exactly what my car needs and why. I got email and text of the exact estimate and the option to pay online before I picked up to make my pick seamless. I will continue to drive out of my way to go here for service. I highly recommend. More

RENE ZEPEDA OUTSTANDING SERVICE ADVISORJust want to RENE ZEPEDA OUTSTANDING SERVICE ADVISOR Just want to praise Rene Zepeda service advisor, last week I took my car for service and there were a few d RENE ZEPEDA OUTSTANDING SERVICE ADVISOR Just want to praise Rene Zepeda service advisor, last week I took my car for service and there were a few deviations on it. He addressed all my concerns and help me putting the car back in the condition I expected, being so professional. Curious thing is that just one day before I took my other vehicle to the AUDI dealership across the street and difference in service, huge! ! ! He just went above and beyond. No doubt he is The Pro to go next time my car needs to be serviced. Only thing I missed was a courtesy car wash but I got a car loaner so I won't really complaint about it. More