Chapman BMW Chandler

Renate, Was exceptional from the start of purchasing Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how important we were just as a visitor to the dealership. It was Thanksgiving weekend. We started the process of ordering the car when we returned to WA. Renate, went through every option of the car and helped me with my decision on the color. The sport package was not offered with my choice of color. Renate, explained to me the color is the first thing you will see when you look at your car. She assisted me with all the other options and we put the car together. We new when the car would arrive, what barge the car came on, etc. Renate picked us up at Sky Harbor at 5pm. Drove us to the dealership and the car was inside in front of her office. She watched that car until we arrived. The paperwork was already done when we arrived. Renate, sent us a Fed Ex in advance and we mailed it back. , Renate, took 2 hours just walking me through the car. Heated steering wheel, navigation system in the window, keyless wand, cruise control, i navigation system in the console. She called the sirius satelite company while we sat in the car to activate. We were not familiar with the area and Renate suggested a local restaurant and we put it in the navigation system and it drove me the the destination. Great food. The next day Renate followed up with a phone call about the car, any questions. Stayed 1 more night and she suggested another great restaurant. No clue where to go so I let the cars navigation system drive me . What a car. It drives itself. The cruise control is incredible. It rained the night before we left for CA. We asked Renate about washing the car. No problem she took care of it, while we shopped in the BMW store at the dealership. Husband is a Harley Davidson dealership owner and likes toys. We have never experienced a purchase like this with all the cars, boats, bikes, snowmobiles. Renate, Thank You! Sincerely, Jodi, Chris Chambers More

Don's the greatest---this was a whole new kind of car buying experience--I think he was as excited about my new car as I was. Don really wanted me to be happy with my purchase and it showed. Based o buying experience--I think he was as excited about my new car as I was. Don really wanted me to be happy with my purchase and it showed. Based on this very positive experience, I'm looking forward to being part of the BMW family at Chapman. More

We love our BMW's. This is our 3rd BMW! After a couple of not so good experiences at another BMW dealership, we decided to try Chapman BMW. Terres was a breath of fresh air! This was the BEST experience of not so good experiences at another BMW dealership, we decided to try Chapman BMW. Terres was a breath of fresh air! This was the BEST experience we have had buying a car. She made me feel like she actually cared about what car I wanted and helped me to stay within a budget that I had and still get a car that I think I will really enjoy. From this point forward we will do business with Chapman BMW and will be happy to refer people to Terres anytime we know someone who is looking for a BMW. More

Max made all the difference. He was very friendly and knowledgeable. He showed us all the different options and colors available. I was interested in the adveertised lease price and he found the car ca knowledgeable. He showed us all the different options and colors available. I was interested in the adveertised lease price and he found the car catered to my specific needs. I would highly recommend him! More

I have purchased 2 cars from Chapman BMW while working with Rich Hoferichter. He is honest, hard working and dependable. He is always willing to go the extra mile. As a recent example, I had a problem with Rich Hoferichter. He is honest, hard working and dependable. He is always willing to go the extra mile. As a recent example, I had a problem with my Sirius satellite radio account 4 months after the purchase of my vehicle. I emailed Rich asking for help and within 30 minutes, he had spent nearly an HOUR on the phone with Sirius fixing my account on his own time. Service and customer loyalty like that are not easy to find. I would recommend this dealership, and especially Rich Hoferichter, without hesitation! More

I recently bought my 2nd BMW from Rich. He is by far the best car salesman I have ever dealt with. It is so rare to find a salesman that you can actually trust and that you are willing to recommend to your best car salesman I have ever dealt with. It is so rare to find a salesman that you can actually trust and that you are willing to recommend to your friends and family. This dealership stands behind its product 100%, their customer support is outstanding!! Thanks again to evryone at Chapman BMW. More

I am in retail sales, and I have to say that my partner and I had the best time dealing with Ryan on this lease. The 5 hours went by with little effort, and we left knowing that we had been taken care of b and I had the best time dealing with Ryan on this lease. The 5 hours went by with little effort, and we left knowing that we had been taken care of by one of the best. We asked to be sold on BMW and Ryan did that with flying colors. My partner and I will be long term BMW owners, and long term Chapman clients. It truely was Ladies and Gentle taking care of Ladies and Gentlemen. Thanks for the experience. More

This was my third NEW BMW puchase/lease from this BMW dealership and there are many reasons why. First, Rich Hofrichter has always made a stressful thing (buying a car) fun and promising and is the only dealership and there are many reasons why. First, Rich Hofrichter has always made a stressful thing (buying a car) fun and promising and is the only man I will go to. I have always asked for the impossible and he continues to deliver efficiently and in a timely manner, with a smile on his face. He is much appreciated and it is clear why he has such a strong, loyal clientele. Second, Matthew Trader is my service advisor going on 6 years now and I hope to stick with him for as long as he is in the business. He has taken extremely good care of me and my car and I believe he is one of the biggest reasons I continue to get a BMW. He has taken car maintanence/service to a whole other level. I was lucky to work with Jim in finance this time and all I can say is that he was a lifesavor. If not for him and his strong reputation, I don't know if this deal would've been able to go through. I appreciate all of the employees I have encountered at Chapman BMW Chandler. I believe this staff (even the people I've just met once)is the reason I stick with BMW and recommend it to my family, clients, and friends. More

From the beginning of the used sales transaction with David through the Internet, from the moment we walked into the dealership and met Ryan and on to the final paperwork in Finance with Megan we were tr David through the Internet, from the moment we walked into the dealership and met Ryan and on to the final paperwork in Finance with Megan we were treated warmly, professionaly and with respect. We are repeat customers with Chapman BMW and will certainly continue our relationship with this dealership. It was a very good purchasing experience. We will go back. More

We have dealt with Chapman BMW for the past 9 years and would not purchase a BMW from anyone else. We live in Vegas, yet travel to Arizona to purchase our cars. In the past nine years we have owned approxi would not purchase a BMW from anyone else. We live in Vegas, yet travel to Arizona to purchase our cars. In the past nine years we have owned approximately 8 BMW's. We go there because of the service, the knowledge of the sales people and the outstanding customer relations. They value you as a person first and then as a customer. You never feel pressured and any questions you have are answered honestly. I recall the first time I went to the dealership. I was in Phoenix on business and wanted information and a brochure to take home to my husband. I walked in and Rich Hoferichter took the time to speak with me making me feel like a valued customer, even though he knew right from the start I was not ready to buy. I told him my husband would be calling him, he took all the information and when my husband called he knew exactly who he was and over the phone, the deal was made. This was so different then the treatment I received when I walked into a Porche dealership looking for information and was looked up one side and down the other, told they had none and sent on my way. I guess they assumed because I had on my Harley outfit I couldn't afford the vehicle. This is definitely not the treatment or attitude you receive at Chapman. It's because of that and numerous other reasons that I would highly recommend Chapman BMW. More