Chapman BMW Chandler

Called for a Ford, They wanted me to finance a BMW I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen said it was the final no hassle price. However I kept on receiving emails stating "thanks for your interst in the BMW, lets talk finance. WHy dont you come down and drive a BMW and lets find the right "ultimate driving machine for you". In other words...the salesmen NEVER tried to call to understand my needs. Its a simple "qualifying" the customer. i am purchasing many vehicles for a fleet for Turo yet somehow he thought I wanted to finance a BMW. Lesson for your sales person...dont copy and past emails that sound like someone else wrote it and it was intended to not be personal. You lost the sale and future sales as I am a heavy car buyer. All because you thought I wanted to finance a 3 series...when there was never mention of any of that. More

Truly the best car sales experience Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough. More

Chapman BMW Chandler sold me a 2015 i3 that had been in a front end collision and did not provide me with any accident information at the time of the purchase. I was told this car had a clean carfax. No pla front end collision and did not provide me with any accident information at the time of the purchase. I was told this car had a clean carfax. No place in my paper work was I informed about this car being involved in an accident I also think it is wrong to have any used car customers sign a waver saying you will not sue the dealer after the purchase for any reason. I will not do business with this BMW location again More

What you should expect when going to any dealership!!!!!!!!! Chapman BMW is where you should go if you are looking for a BMW and if you do ask for Metin, his knowledge and attention to customer needs are what yo Chapman BMW is where you should go if you are looking for a BMW and if you do ask for Metin, his knowledge and attention to customer needs are what you should expect when going to any dealership. Everyone at the dealership from the salesman to the sales manager Brian to the finance manager Austin made us feel welcome and like family. Thank you Metin and we look forward to coming back in the future and buying another BMW from you... More

Thank you, Steve Berg Steve Berg made our car buying experience at Chapman BMW Chandler a smooth and easy ride. From the moment he picked up the phone to answer our initia Steve Berg made our car buying experience at Chapman BMW Chandler a smooth and easy ride. From the moment he picked up the phone to answer our initial questions to the final handing over the keys he was the most gracious, humble and kind human being. He reminded me of family. Because we were buying a used car, we felt we may have some wiggle room on the price. Their offer was reasonable and even took a few hundred off the final deal. We were concerned about buying a car and going to a dealership during Covid-19; however, masks were donned, new pens offered, and hand sanitizer was aplenty. We would recommend Steve Berg to anyone wanting to buy a BMW or used car from Chapman BMW Chandler. More

Attempted to shop through email with John Wayne. The only offer I was given was $500 off MSRP, they marked up the money factor and pocketed the dealer incentive. I get it, it’s sales, so I let him know $500 offer I was given was $500 off MSRP, they marked up the money factor and pocketed the dealer incentive. I get it, it’s sales, so I let him know $500 off full sticker is just ridiculous and also pointed out I could tell they were marking up the money factor. I was ignored at this point and then received a follow up from John Wayne asking how he could help. Huh? I explained I was waiting on a deal I couldn’t refuse and he simply replied, “I gave you my best offer and you said no. What else is there to do?” $500 off FULL STICKER is NOT the best deal you can offer. That’s just some BS you’re feeding me because you don’t want to work with an informed buyer. More

I had a scheduled service with Tony DiSalvo and he was extremely professional. He called me frequently to keep me updated on the status of my vehicle. He worked diligently with my extended warranty compan extremely professional. He called me frequently to keep me updated on the status of my vehicle. He worked diligently with my extended warranty company to ensure the covered items were taken care of. Tony and his technician ensured my car was safe and clean during COVID-19. More

Bait and Switch? Brought in to two different Chapman dealerships under premise car available. Not there. Supposedly car sold days ago yet its still listed on website. Brought in to two different Chapman dealerships under premise car available. Not there. Supposedly car sold days ago yet its still listed on website. Chapman needs to ensure car available before customers drive all around town to see it. Disappointed. More

I went in for a recall that my BWM had . Nothing Else was suppose to be done, when I went to pick up my car, on my way home my car turned off on me and was left stranded. I called BMW to advise them nothing suppose to be done, when I went to pick up my car, on my way home my car turned off on me and was left stranded. I called BMW to advise them nothing was wrong with my car starting before I took it in, they advised me they didn’t do anything just the recall and they can’t do anything about it. More

Everything was perfect as they promised and clean job, car was ready as they promised to be ready, Also good communication with text and email and video clip shows how to inspect the vehicle car was ready as they promised to be ready, Also good communication with text and email and video clip shows how to inspect the vehicle More