Chapman BMW Chandler

Bobby was fantastic! Will definitely keep him in mind when we buy our next BMW. He listened to our concerns and put no pressure on our family! when we buy our next BMW. He listened to our concerns and put no pressure on our family! More

Easiest car buying experience ever! Loc was awesome, had everything ready ahead of time, had my new truck ready to go. Very little paper work. No hassle. Farris in finance was very straight forward as well. everything ready ahead of time, had my new truck ready to go. Very little paper work. No hassle. Farris in finance was very straight forward as well. Would highly recommend this dealership!! They went the extra mile. More

**** Warning****Beware****Stop****Do not buy anything from this horrific dealer, they are very good at lying, they even lie in CarFax. This car dealer is the Death Valley for unsuspecting customers whos from this horrific dealer, they are very good at lying, they even lie in CarFax. This car dealer is the Death Valley for unsuspecting customers whose souls are too naive for these sophisticated wolves. So you think you know every thing before you meet them ? you're wrong, these crooks cheated hundreds of people every day, tens of thousand victims every month....they are good at it, you are no match for them, you will be easy prey just like me. I came here to buy a Mercedes S63 AMG, the car looks real nice, but remember what your mom told you * Don't buy the book for its cover * Heck...I forgot. Instead I trusted them for their promises. I tested drive the car on a heavy rainy day that lasted for 5 minutes. I went home. Next day, they called me to come back, they'd give me a very good deal. I went back to the trap unknowingly. They assured me that everything is good, I don't need to do anymore test drive, every safety issues also were taken care of. Ron, the Salesman said. I also asked him about the second key, he said don't worry....he got it...... I drove the car home, problems started right away. first, the radiator fan noise, it almost fell out from the engine, I checked it saw the clips to secured the fan were not fitted in properly. Then I noticed the steering wheel is getting stiff, then I heard the idling engine sounds very rough, kinda shaky... I took a video with sound and sent it to them, I asked them please let me return the car, I only had it for 1 day..... They replied NO......I asked the manager, he said NO. I checked the CarFax repair records with 2 other Mercedes car dealers, they said, they don't have such repair records with this car. CarFax also stated engine belts replaced ,this is a lie, belts look very old with cracks, CarFax stated engine was detailed, this is another lie, engine looked very dirty with grease and dirt caked in layers, CarFax stated Steering wheel pump replaced, this is another lie, pump looks old and still have problem. ABC system broke, no air struts, Sunroof broke, won't open, or close ....Lying in CarFax is a punishable crime. The people at Chapman BMW of Chandler are very deceptive, they make a dishonest living out of innocent victims, they hide all major issues in those cars they're selling, this misrepresentation is also a punishable CRIME. The manager name is Steve Boyle had been in hiding, One last advice for potential customers...Keep your hard earned money away from these thieves, they will have no mercy for you, they will outsmart you. More

Called for a Ford, They wanted me to finance a BMW I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen said it was the final no hassle price. However I kept on receiving emails stating "thanks for your interst in the BMW, lets talk finance. WHy dont you come down and drive a BMW and lets find the right "ultimate driving machine for you". In other words...the salesmen NEVER tried to call to understand my needs. Its a simple "qualifying" the customer. i am purchasing many vehicles for a fleet for Turo yet somehow he thought I wanted to finance a BMW. Lesson for your sales person...dont copy and past emails that sound like someone else wrote it and it was intended to not be personal. You lost the sale and future sales as I am a heavy car buyer. All because you thought I wanted to finance a 3 series...when there was never mention of any of that. More

Truly the best car sales experience Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough. More

Chapman BMW Chandler sold me a 2015 i3 that had been in a front end collision and did not provide me with any accident information at the time of the purchase. I was told this car had a clean carfax. No pla front end collision and did not provide me with any accident information at the time of the purchase. I was told this car had a clean carfax. No place in my paper work was I informed about this car being involved in an accident I also think it is wrong to have any used car customers sign a waver saying you will not sue the dealer after the purchase for any reason. I will not do business with this BMW location again More

What you should expect when going to any dealership!!!!!!!!! Chapman BMW is where you should go if you are looking for a BMW and if you do ask for Metin, his knowledge and attention to customer needs are what yo Chapman BMW is where you should go if you are looking for a BMW and if you do ask for Metin, his knowledge and attention to customer needs are what you should expect when going to any dealership. Everyone at the dealership from the salesman to the sales manager Brian to the finance manager Austin made us feel welcome and like family. Thank you Metin and we look forward to coming back in the future and buying another BMW from you... More

Thank you, Steve Berg Steve Berg made our car buying experience at Chapman BMW Chandler a smooth and easy ride. From the moment he picked up the phone to answer our initia Steve Berg made our car buying experience at Chapman BMW Chandler a smooth and easy ride. From the moment he picked up the phone to answer our initial questions to the final handing over the keys he was the most gracious, humble and kind human being. He reminded me of family. Because we were buying a used car, we felt we may have some wiggle room on the price. Their offer was reasonable and even took a few hundred off the final deal. We were concerned about buying a car and going to a dealership during Covid-19; however, masks were donned, new pens offered, and hand sanitizer was aplenty. We would recommend Steve Berg to anyone wanting to buy a BMW or used car from Chapman BMW Chandler. More

Attempted to shop through email with John Wayne. The only offer I was given was $500 off MSRP, they marked up the money factor and pocketed the dealer incentive. I get it, it’s sales, so I let him know $500 offer I was given was $500 off MSRP, they marked up the money factor and pocketed the dealer incentive. I get it, it’s sales, so I let him know $500 off full sticker is just ridiculous and also pointed out I could tell they were marking up the money factor. I was ignored at this point and then received a follow up from John Wayne asking how he could help. Huh? I explained I was waiting on a deal I couldn’t refuse and he simply replied, “I gave you my best offer and you said no. What else is there to do?” $500 off FULL STICKER is NOT the best deal you can offer. That’s just some BS you’re feeding me because you don’t want to work with an informed buyer. More

I had a scheduled service with Tony DiSalvo and he was extremely professional. He called me frequently to keep me updated on the status of my vehicle. He worked diligently with my extended warranty compan extremely professional. He called me frequently to keep me updated on the status of my vehicle. He worked diligently with my extended warranty company to ensure the covered items were taken care of. Tony and his technician ensured my car was safe and clean during COVID-19. More