Chapman BMW On Camelback

A++++ Service! As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service. More

Friendly and Helpful Sammy DeStefano is great. He was very helpful in helping me figure out the best way forward in my new car. It is hard to know whether it is better t Sammy DeStefano is great. He was very helpful in helping me figure out the best way forward in my new car. It is hard to know whether it is better to buy a used car or lease or purchase a new car. He was up front with all available incentives and explained all options. More

Misquoted sticker price Went to the dealership today to look at a car that it is said online was available just to be told it was sold was then showed a Nissan rogue and was Went to the dealership today to look at a car that it is said online was available just to be told it was sold was then showed a Nissan rogue and was quoted $1,000 less then what they had in the system. Rep did not correct the issue just brought out the paper with all the pricing on it with an extra thousand dollars on the price of the car. Did not explain why just put it out and said that's what it was. Was then offered a lower amount for trade in then already arranged through TrueCar. Of course that was contingent on car condition which the sales rep said was quote green. He said they streamline that process now and it's either green yellow or red so I don't know how the trade was so far lower than what I was already quoted and the dealership is a TrueCar partner. How could it be so far off. It was very early in the morning maybe he just had a rough night but there was a lot of errors that did not get resolved. Needless to say I did not purchase a vehicle I was willing to pay for that day. More

Great Service by Steve Murphy Went to Chapmen BMW to buy a 2017 X3. Worked with Steve Murphy who explained the difference between 17 and 19 models. Steve was extremely knowledgeabl Went to Chapmen BMW to buy a 2017 X3. Worked with Steve Murphy who explained the difference between 17 and 19 models. Steve was extremely knowledgeable and thorough. I told him the features and price I wanted and he delivered. Overall a frat experience and highly recommend Steve and Chapman BMW More

Easy and Straightforward Buying experience Steve was extremely helpful in assisting me find a new BMW of my liking. He was straightforward, honest, and was able to meet my price point without w Steve was extremely helpful in assisting me find a new BMW of my liking. He was straightforward, honest, and was able to meet my price point without wasting any time going back and forth. Easiest buying experience and great/knowledgeable salesman. More

Easy Process Easy relaxed atmosphere and helpful salesman. Steve did all the work prior to me getting to the showroom, just had to test drive and sign, very easy. Easy relaxed atmosphere and helpful salesman. Steve did all the work prior to me getting to the showroom, just had to test drive and sign, very easy. More

Happy customer Non- stressful and enjoyable, ver professional and great to work with. We did everything over the phone by the time I get there everything was ready Non- stressful and enjoyable, ver professional and great to work with. We did everything over the phone by the time I get there everything was ready to go. More

Purchase of 2020 M2 Competition First-Class Team which made the purchase process easy, informative and enjoyable. The Sales Team was exact and accurate with the pricing, pre-deli First-Class Team which made the purchase process easy, informative and enjoyable. The Sales Team was exact and accurate with the pricing, pre-delivery expectations and the final delivery of our vehicle at the Dealership. The Finance Team made the Purchase process simple and understandable and provided warranty options that were understandable. The BMW Genius Team did a great job teaching me re: the initial set up of my new vehicle - and answer any initial questions that we had. They also offered a open line of communication for any future questions. More

Didn’t feel like a salesperson Stan was knowledgeable, friendly, caring, and honest. He was upfront and very honest which we really appreciated. It felt like we were buying a car fr Stan was knowledgeable, friendly, caring, and honest. He was upfront and very honest which we really appreciated. It felt like we were buying a car from a friend more than from a salesperson. Even after the purchase was finalized, he walked us through all the controls and made us feel very comfortable driving away in our new BMW. Everyone here was wonderful. Overall, a great experience, resulting in the nicest car I’ve ever purchased. Thanks guys! More

Great Car Buying Experience Our experience at Chapman was nothing short of excellent! We were incredibly impressed with the low pressure environment and the lengths that the sale Our experience at Chapman was nothing short of excellent! We were incredibly impressed with the low pressure environment and the lengths that the salesmen were willing to go to ensure our happiness. Stan was an absolute pleasure to deal with and was able to provide answers to all of our questions and was well informed on all of the options that vehicles had. Both Stan and Tom went out of their way to make sure we were beyond satisfied with our purchase. After the sale, Tom went above and beyond and made sure that my used car looked brand new and when the results weren't up to his standards, he had the team redo the repairs needed. Thanks Guys! More