Chapman BMW On Camelback

New service customer Just purchased a used BMW from a used car dealer and had an issue with the brakes. Since it was still under the new car warranty I went to Chapman and Just purchased a used BMW from a used car dealer and had an issue with the brakes. Since it was still under the new car warranty I went to Chapman and asked them to check for a problem which they confirmed. It took them a great deal of time and effort to fix the problem but got it done. In the meantime my Service Advisor advised me of a late breaking Service Campaign on the fuel tank pump and got that done too. Coincidentally while the car was in for service they noticed a fault code displayed for the turbocharger system and ended up replacing it as well. During all of this I had a loaner vehicle from Chapman and my Service Advisor kept me fully apprised of the car's progress. The car has been working perfectly since I got it back. I am a very happy customer and will be returning to Chapman and Michael for future service needs. More

Painless And Enjoyable! I was searching a specific year make and model only when I found through Chapman. Geoff was awesome, respectful, non aggressive, but informative. In a I was searching a specific year make and model only when I found through Chapman. Geoff was awesome, respectful, non aggressive, but informative. In and out within 4.5 hours full purchase, financing was easy to speak with an great deal comparison. I would 1000% recommend Geoff and Champman Value Center. Great experience how car buying should be! More

Terrific buying experience Joe Lena was pleasant, knowledgeable and friendly. He made the entire purchasing experience both painless and pleasant. I would highly recommend Joe t Joe Lena was pleasant, knowledgeable and friendly. He made the entire purchasing experience both painless and pleasant. I would highly recommend Joe to anyone looking to buy a new car. More

Consistent, quality service The Chapman BMW employees I have worked with over the years have provided consistent, high quality service. Craig Rusin, my sales representative, made The Chapman BMW employees I have worked with over the years have provided consistent, high quality service. Craig Rusin, my sales representative, made the leasing process for my last two cars as smooth as silk. He's extremely knowledgeable, personable, and easy-going... and always helpful the day of purchase and thereafter. That's why I keep coming back to Chapman BMW for my sales and service. More

Always Great!! Always friendly, always quick, always informative and always affordable. Highly recommend Chapman BMW, sales and service. Always great! Loaner cars Always friendly, always quick, always informative and always affordable. Highly recommend Chapman BMW, sales and service. Always great! Loaner cars are always fun and easy. More

BROUGHT A CAR Talked to Sammy Destefano told him what I was looking for and how much I could afford. When I went into meet with Sammy he had everything ready to go. Talked to Sammy Destefano told him what I was looking for and how much I could afford. When I went into meet with Sammy he had everything ready to go. I was done buying a car in 2.5 hours. the whole staff is friendly. More

Impeccable I was very impressed at how fastidious Joe was while handling my many requests . I would recommend him to anyone whom tires of dodging a day in a deal I was very impressed at how fastidious Joe was while handling my many requests . I would recommend him to anyone whom tires of dodging a day in a dealership . Joe Lena was on top of his game . More

Vehicle Service Craig Smith scheduled my service and I met him for the first time last Friday 5/19. He checked what service was required on my vehicle and provided m Craig Smith scheduled my service and I met him for the first time last Friday 5/19. He checked what service was required on my vehicle and provided me an estimate. Its never fun to spend money on auto repairs, but Craig was a true professional. During the service some wire damage was observed by the technician. Craig let me know and allowed me to see it. I approved the repair right away. The waiting area is very comfortable and I was able to work while I waited for my car to be repaired. It only took as long as i was quoted and when I went to leave, my car was cleaned/spotless. Thank you Craig and the rest the BMW Team. More

Unprofessionalism To whom it may concern, I want to take the time to express my great displeasure and disappointment with the unprofessionalism I experienced at Chap To whom it may concern, I want to take the time to express my great displeasure and disappointment with the unprofessionalism I experienced at Chapman BMW On Camelback (Phoenix, AZ). The purpose of my visit was for an air bag recall and an oil change. The main culprit for this nightmare I experienced at Chapman BMW On Camberlback, was the DEPLORABLE Robert Molanick (a.k.a. "Bob"). Unlike Bob, I am going to take the time to be professional and gracious in explaining to you on how all this developed and played out. I have never enjoyed going to the dealership because of the cut throat business it is. However on this occasion I had no choice because of the air bag recall. Prior to going to Chapman BMW, I was warned by my mechanic to not let them (Chapman BMW) pop my hood. Not even for a simple oil change. My mechanic stated I would not know what tech I would get. Unfortunately for me, I went against his advice and I went ahead and requested an oil change. After I got my car back, I drove off the lot thinking all was good. I was completely wrong. A loud agitating/churning sound was coming from the hood of my car. The pusher fan was malfunctioning. I immediately went back to Chapman to have this addressed. Unlike Deplorable Bob, the valet clerks were very gracious and professional in attending to me. They assured me that they would get Bob for me. While waiting for Deplorable Bob, the valet clerks made a comment that Deplorable Bob can have an attitude with customers. This turned out to be an understatement. Bob made eye contact with me, but walked by me without ever acknowledging me. I approached him and told him my concerns. In the most rude manner he tried putting me on the defensive. He told me he didn't have time. That I would have to leave the car overnight and that they will get to it when they get to it. He stormed off like if I had inconvenienced him. Deplorable Bob made me feel like a SECOND CLASS CITIZEN. I was taken aback and appalled by his arrogant and condescending actions. His actions were completely demeaning, inexcusable, and unacceptable. Deplorable Bob completely humiliated and embarrassed me in front of employees and customers. I was livid. I reached out to Ken (unknown last name or title). I explained the situation to him. Unlike Deplorable Bob, Ken was gracious and professional in hearing me out and addressing my concerns. I explained to Ken that my car was in complete working order prior to having it checked in with the Deplorable Bob. This included my fans. After doing some trouble shooting with it, he took it to the tech. As I waited in the lobby, Deplorable Bob walked by me numerous times. Not one time did he have the courage to say a word to me. That speaks volumes to how much of a Deplorable and Unprofessional he is. For the exorbitant prices you charge, you should at least treat customers with the utmost dignity and respect. After a short period Ken was back to explain to me his findings. Ken stated he was told there was a fault with the pusher fan. He provided me with a printout of the test that was conducted on my car. As disappointed as I was with the news, at least Ken was a professional about things. I will never know if my car was damaged at your facility. However I know this much. Unless I absolutely have to, I will never step foot ever again at Chapman BMW On Camelback. Please feel free to contact me anytime for further insight. Rey More

Fantastic experience with Kim Kim went the extra mile to ensure I found the perfect car at a great price! Was in touch with me constantly throughout the 3 month process to find the Kim went the extra mile to ensure I found the perfect car at a great price! Was in touch with me constantly throughout the 3 month process to find the car and had it displayed beautifully in the show room when I went to pick it up! Zane made sure to walk me through every function the car has to offer to make sure I was 100% comfortable when I drove off the lot! Wonderful experience all around thank you Chapman BMW!! More