Chapman BMW On Camelback

528i First Service Visit I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the mornin I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the morning for the appointment, I requested that day, and they were able to get me in the same day. The mechanics don't seem to get mentioned on here very much, so thank you to the great technician too! The waiting area is also nice, service waiting area and customer waiting area, with TV, Keurig machine, many various options on the flavors, bottled water, and danish/muffin assortment. While there, I also visited the accessories store, and purchased a BMW mouse pad. It's very nice, thin, special backing that prevents it from sliding, and has a photo on it of the new i8 sports car. The gentlemen who helped me in the parts/accessories store was very nice and professional, and answered questions for me on other things that I was looking at. My husband and I also got the chance to say hello to Alan and Elliott, who are also the best you'll find in the business, and Bob, our salesperson was not in yet, but he is awesome too! I love this dealership! --------------- Additional Note ------------- ***** Does anyone know why the oil they used was not the exact one recommended in the warranty and service manuals? The parts number for the oil was different, and the manual was pretty specific about this, per Page 7 of the PDF Service Manual as follows: "... vehicles are factory-filled with BMW High Performance Synthetic oils.We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes." I tried to find a logical explanation on the internet, and it seemed others had discussed this as well in the BMW forum. More

Experience 101! My experience was so flawless when I purchased a car with Mr. GEOFF WILLIAMS ! He knew what I needed and wanted after asking me a few questions. Mr. W My experience was so flawless when I purchased a car with Mr. GEOFF WILLIAMS ! He knew what I needed and wanted after asking me a few questions. Mr. Williams was patient and professional. The best part of my experience was the fact that I was working with a person that treated me as a individual. His expertise allowed me to feel as if I could trust him with such an imprtant transaction! Thank you , for being smart enough to have someone like Mr. Williams to represent your company! K. Treasure More

Great Service from Mike I've dealt with Mike at Chapman twice now. Great guy to work with and great service at the dealership. Can't ever remember any better dealership in I've dealt with Mike at Chapman twice now. Great guy to work with and great service at the dealership. Can't ever remember any better dealership in the last 60 years! More

Craig Rusin is amazing This is my second car from Craig Rusin! He is so helpful and makes the car experience fun and easy! He is extremely knowledgeable and has answers to This is my second car from Craig Rusin! He is so helpful and makes the car experience fun and easy! He is extremely knowledgeable and has answers to my many questions! I highly recommend Craig and will come to him for all of my automotive needs!! More

Absolute awful Place This is an absolutely horrific dealership the used sales guy was awesome however service is atrocious. I would never recommend this dealership to anyo This is an absolutely horrific dealership the used sales guy was awesome however service is atrocious. I would never recommend this dealership to anyone and it has truly destroyed my want for bmw I will never buy another one please whoever reads this don't do business here it's a complete joke go to north Scottsdale bmw you will be treated way better than you ever would be here. I feel like I own a Kia with my experience from this place. More

Mitch Timothy is amazing Mitch Timothy went out of his way to correct a problem I experienced with service on my vehicle. He follows through, over delivers and listens to wha Mitch Timothy went out of his way to correct a problem I experienced with service on my vehicle. He follows through, over delivers and listens to what the customer has to sya. I could not be happier with the service he provided! More

A+, Extremely pleased. Ex-M.B. lifer, now a BMW fan! Happy! Our experience recently at Chapman BMW has set a new bar for excellence. Having been previously committed Mercedes Benz life long customers we decide Our experience recently at Chapman BMW has set a new bar for excellence. Having been previously committed Mercedes Benz life long customers we decided to deviate 36 months ago with the refreshed X 5, prior we drove the GL 550 from M.B. Well, we had a good experience with Craig Rusin and the team at Chapman BMW, however post purchase is where we really fell in love. ALL MAINTENANCE=free, not the case at M.B., ALL LIKE CAR RENTALS=free. Tremendous customer service is what followed and we fell in love. Fast forward to this past weekend. We swapped out the X5 to a 5 series, and are thrilled with the outcome. Craig Rusin moved mountains to make the deal a perfect fit. He listened! Spoke to our need, and delivered tremendous value. A+++++ experience is what followed. The offering from Chapman BMW outpaced Mercedes, Jag, Lexus and competing BMW dealerships by a mile. I know this because I did the footwork. Moving forward we now call oursleves BMW lifer's! Thanks Craig, Thanks Chapman BMW. More

An effortless transaction for my new car I recently purchased a car from Joe Lena at Chapman BMW on Camelback. The car I wanted to drive was waiting. The whole deal was pretty effortless. Tha I recently purchased a car from Joe Lena at Chapman BMW on Camelback. The car I wanted to drive was waiting. The whole deal was pretty effortless. Thanks Joe! Also, right before we left I found some damage on the front fender -- no problem -- it was totally fixed a few weeks later -- thanks Artin. More

Craig Rusin Highly Qualified and Knowledgeable If you want a professional advisor who listens to your wants and needs in a vehicle Craig is the person to ask for when visiting Chapman BMW on Camelb If you want a professional advisor who listens to your wants and needs in a vehicle Craig is the person to ask for when visiting Chapman BMW on Camelback. He is extremely knowledgeable in the automobile industry even beyond BMW. He is professional yet has a down to earth "REAL & GENUINE" personality that makes for an at ease shopping and buying experience. I worked with him on my purchase of a Mini Cooper S and he did not hesitate to explain and show me all the features it had to offer. His genuine interest in my happiness with my decision of the Mini and Chapman BMW has ultimately made a return customer out of me in the future and I will highly recommend Chapman BMW on Camelback and refer them to Craig Rusin of course!! More

Another great experience with Craig Rusin and Chapman BMW What can I say about the consummate professional - Craig Rusin. He knows BMW and Chapman is lucky. No blessed to have him as a salesman. The professio What can I say about the consummate professional - Craig Rusin. He knows BMW and Chapman is lucky. No blessed to have him as a salesman. The professionalism and ease of buying a BMW keeps me coming back for more. I got a great and fair deal from Chapman and that always leaves me happy. Thanks Craig Rusin and Chapman. You have a customer for life. More