Chapman BMW On Camelback

Earning our loyalty again and again! This is our 8th BMW and once again, Kim Reid provided awesome support without ever trying to push us into making a decision before we were ready. Kim This is our 8th BMW and once again, Kim Reid provided awesome support without ever trying to push us into making a decision before we were ready. Kim was always available to provide whatever information we requested and with clarity and detail. As usual, our initial consideration of another new BMW was far more casual than serious. We really just planned to check out some of our options and then make a decision some time before our warranty expired in July. Kim and her manager, Doug Martin, made it so easy for us to get information and provided value without the need to negotiate or go back and forth as other dealers will have you do. Thanks to them, we never even considered shopping anywhere else and took delivery of our new BMW without waiting. I can't say enough great things about Chapman BMW! More

A Great Buying Experience! I recently purchased a 2015 BMW 428xi from client advisor/salesperson, Joe Lena. Mr. Lena was wonderful during the entire purchasing experience, incl I recently purchased a 2015 BMW 428xi from client advisor/salesperson, Joe Lena. Mr. Lena was wonderful during the entire purchasing experience, including my initial call to the dealership from Australia (I was returning in days and very excited abut a vehicle I had seen online). When I arrived at the Camelback dealership much earlier than my appointment, Mr. Lena was very accommodating, including arranging for the car to be driven immediately from Chapman's Chandler location, quickly walking me through the paperwork and, when the vehicle arrived, expertly walked me through the many features. Mr. Lena was attentive, patient, extremely pleasant, knowledgeable and personable. He made the buying process very easy. And since I've had the vehicle, Mr. Lena has followed up to make sure I understood the features and that I was pleased with the car (of course...it's a BMW). Joe Lena is a consummate professional and I would recommend Chapman BMW and, in particular, Mr. Lena, if you are interested in a new or used BMW. I'm very happy. More

Craig Rusin was rad to work with and I would recommend him to anyone. Great communication and a solid deal. Very happy with my new i3! Rusin was rad to work with and I would recommend him to anyone. Great communication and a solid deal. Very happy with my new i3! More

Excellent Customer Service! During my last two visits to Chapman BMW, I worked with my service advisor, Taras Mishenko. On both occasions, he took the time to listen and assess t During my last two visits to Chapman BMW, I worked with my service advisor, Taras Mishenko. On both occasions, he took the time to listen and assess the issues, and in both cases, his team completely resolved the problem. In addition, he also worked to accommodate my schedule, and the end result was a very reasonable overall wait time at the dealership. My thanks go out to the Chapman BMW Service Team, and specifically to Taras Mishenko for his customer focus, and a job-well-done. TB More

Service I gave the EXCELLENT rating because I am very happy with the cost, service, and communication with the service department. My service manager was very I gave the EXCELLENT rating because I am very happy with the cost, service, and communication with the service department. My service manager was very thorough and patient with explaining the problems with my car and what needed to be done to repair it. More

Better Service Than the Competition I've used the other BMW dealership in town so can tell you the Chapman BMW is by far the better dealership when it comes to service. I called on a Mo I've used the other BMW dealership in town so can tell you the Chapman BMW is by far the better dealership when it comes to service. I called on a Monday with a tire problem. Bob got me in the next day and saw I also was due for a brakes flush, so also scheduled that. Bob arranged a loaner car for me when I arrived and I was back at the dealership by 3:30 ready to pick up my car. Thanks for your help - this is what great service should be. More

Best Car Buying Experience Everything was on point. From the initial email to driving off of the lot, communication was seamless. Kim was extremely kind and efficient, Rachel, Everything was on point. From the initial email to driving off of the lot, communication was seamless. Kim was extremely kind and efficient, Rachel, for the walkthrough was very knowledgeable and personable. xxxxxxto the management team!!! Allen was wonderful. If i enjoy the car as much as I did the purchasing experience....I will be a BMW owner for life. Thank you! More

They strive for customer satisfaction I was recently made a vehicle claim for an accident that I was involved in and Kyle Gronning made the repair process extremely easy painless. He was V I was recently made a vehicle claim for an accident that I was involved in and Kyle Gronning made the repair process extremely easy painless. He was VERY courteous, friendly and very helpful with questions that I had pertaining to my insurance claim. He took care of everything from the get go and updated throughout every step of the way. I will definatley comeback when more services are required for my car. More

Professional , sharp, knowledgeable I hv been a BMW fan all my life , and hv worked with plenty of sales associates , but Craig really stand out ! Not only he provide great service , h I hv been a BMW fan all my life , and hv worked with plenty of sales associates , but Craig really stand out ! Not only he provide great service , he also super knowledgeable , he made me so confident about my choice of the vehicle , I feel I can totally trust him and respect all of his recommendations . Highly recommended :) U go Craig !! Jordan More