Chapman BMW On Camelback

The Beauty and the Beemer. So first let me start off by saying that I never owned a BMW but always wanted to. It was my dream car, only issue was I was married to a man who was So first let me start off by saying that I never owned a BMW but always wanted to. It was my dream car, only issue was I was married to a man who was a salesman for a different make and dealership so I felt abligated to purchase from him to support his career. Well after are marriage came to an end I decided that I was going to treat myself to what I've always wanted. I will say that my ex and I are still good friends so he was willing to help me get a BMW through autonation, which is the company he works for, at his cost. Only problem was, was the fact the dealership was in Tucson 96 miles away and kind of made looking at cars very difficult. So one sunny Sunday I picked up a girlfriend and decided to go to chapman BMW in camelback to look at the different styles not necessarily to purchase. When I arrived we got out, hoping a salesman would not approach us as I was set on just looking not wasting people's time. Well about 5 mins into looking at a certain car a tall slender man with wild hair (Craig Rusin) approached and asked if I wanted to take her for a spin. I agreed but I was honest and explained that my ex could get me employee pricing on a BMW and I didn't want to waste his time. He then smiled and said well thanks for the honesty but I will still show you vehicles anyway, which I replied well since I'm here I will give you a chance to earn my business so give me your best shot. Test drove a beautiful red fully loaded 328i which on the test drive he could tell I wasn't impressed and asked why since he could tell. For me the 328 front window was to narrow and I felt like I had a lot of blind spots, also felt the car was super tiny inside. After the drive he said let me show you the 4 series, which I said I didn't want a 2 door but he smiled and said lucky for you they came out with a four door version this year. Test drove it and really liked it. I will say that there is no other car that I've had that has even compared to the drive of a BMW. After saying yes to the car we went to negotiating my trade, payment, which I put up a great fight and even had the ex on the phone to confirm if I was getting a great deal and he said that if that was the deal they were giving me, trade value, and interest that I should take it. Craig really did help me get the best deal and after 4 hours I drove off in a new 428i grand coupe. About 2 weeks after I purchased I met with the BMW genius Nick Connaty where he went over everything about the car and asked if I had any questions. I will say the sound system is kind of weak, which I assumed for the price I would have come with a better sound so I would upgrade to the Harmon if you like your music. Overall best experience ever and amazing people to deal with. Ask for Craig Rusin he is just all around a cool guy. More

The very Best in BMW customer service! Excellent and timely service. From request to finish the service Manager, Doug and the advisor, Michael Lutke, are the best! I have always used the se Excellent and timely service. From request to finish the service Manager, Doug and the advisor, Michael Lutke, are the best! I have always used the service department for my BMW's because regarding customer service and satisfaction, Chapman BMW on Camelback far exceeds all the other BMW dealer service/dealers that I have tried in this state. More

Did I really say I'd NEVER drive a BMW??? As an avid Lexus owner for 12 years the time had come to trade in for a newer model. Over several weeks I was not able to find the Lexus I wanted. My As an avid Lexus owner for 12 years the time had come to trade in for a newer model. Over several weeks I was not able to find the Lexus I wanted. My husband is a loyal BMW driver and has worked with Chapman BMW on his last 3 cars. I have resisted his urgings for years to convert to his way of thinking. He called the Service Manager Doug Strobat , who I knew from his years at Scottsdale Lexus, for a recommendation of a sales rep who might be able to sell me a BMW. And he did. We met with Craig Rusin who is like no other sales rep _ funny, easy going and NO PRESSURE. I told him exactly what I was looking for and he had the car. Easiest purchase ever, even with the financial negotiations. I encourage any skeptic to work with Craig Rusin and Doug Strobat when considering a BMW purchase. They changed my mind! More

Smooth and fun car buying experience! The car buying process in general was fast and easy! Even on a Saturday afternoon! Craig worked with me for several weeks answering questions and ma The car buying process in general was fast and easy! Even on a Saturday afternoon! Craig worked with me for several weeks answering questions and making me feel great about buying my 2nd BMW. He would respond to texts or phone calls quickly and always with accurate and detailed information. He was funny, knowledgable, trustworthy and attentive. Will recommend Craig Rusin and Chapman BMW on Camelback to everyone!! More

Integrity and honesty for TuffLV I worked with Craig Rusin at the Chapman BMW on Camelback. This was an easy breezy experience with jokes and laughter. Every word Craig said was acc I worked with Craig Rusin at the Chapman BMW on Camelback. This was an easy breezy experience with jokes and laughter. Every word Craig said was accurate and he saw his promises through to the end. Including driving my new car up north to meet me. Awesome guy, also Artin in finance was amazing. More

Thanks Steve M6 factory warranty lapsed. CPO kicked in sure enough the soft close Mechanism on driver side goes out. CRAP!!! Took it to steve and he fixed me right M6 factory warranty lapsed. CPO kicked in sure enough the soft close Mechanism on driver side goes out. CRAP!!! Took it to steve and he fixed me right up. Gave me a nice 5 a loaner. So glad I had CPO. $50 for a $2000 repair! More

Successful Out of State Purchase I bought a used Porsche out of state with BMW Chapman Camelback. While I do not recommend the added hassle necessitated by out of state buying to any I bought a used Porsche out of state with BMW Chapman Camelback. While I do not recommend the added hassle necessitated by out of state buying to anyone if you can avoid it, this car had all the equipment I wanted and after it has arrived it was worth it. The car is beautiful as promised. Geoff the salesman bent over backwards to answer all my questions and take it to my choice of garage for a 3rd party inspection. We both had some hiccups completing the transaction, but they were patient and we got it all done. More

"The Force Is Strong With This One" I have to say that my car buying experience was in a word "FUN" !!! When i first met Craig Rusin at the new car dealership we had an instant rapport I have to say that my car buying experience was in a word "FUN" !!! When i first met Craig Rusin at the new car dealership we had an instant rapport! He made me feel comfortable and at ease "immediately"! We all know how important that is! I told him what i really wanted to accomplish and Craig made it happen! He listened to me, he kept me informed and most of all he was honest. Instead of leasing this time I purchased a 2015 loaded 228I and managed to lower my car payement a pretty good amount! Wow! how did that happen?!!! I am a "Very satisfied Customer" !!! Craig, you immediately noticed my plate when i first showed up"HNSOLO". Well my friend you are a Jedi Knight! Thank you for all your great help and thank you for putting me in my Millennium Falcon!!! -Tim More

Easy as Pie I have never had a good car buying experience until now. I was connected to Geoff in the sales depatment on Friday and over the phone I explained to h I have never had a good car buying experience until now. I was connected to Geoff in the sales depatment on Friday and over the phone I explained to him exactly what I wanted. About 30 minutes later he sent me photos of the car. It was perfect! It fit my needs and my price point. I walked in on Saturday morning signed the paperwork and left with the car of my dreams. I cannot say enough good things about the employees. The finance guy was amazing and Geoff was so awesome so work with. I will definitely be referring friends and family to him in the future. More

Service Dept Every time I have had issues for service Taras Mishenko has done a great job with getting things taken care of quickly and efficiently. He has quickly Every time I have had issues for service Taras Mishenko has done a great job with getting things taken care of quickly and efficiently. He has quickly answered questions and has usually made the correct diagnosis over the Phone. His knowledge, of the BMWs, has been excellent. I have continued to use him as my service manager even with physical moves even further from the dealership, because of his courtesy and knowledge. Jud Tillinghast More