Chapman BMW On Camelback

Sales experience My BMW rep was Craig Rusin. Overall good experience and knowledgable individual regarding the cars he sells. I happened to be visiting Phoenix from Te My BMW rep was Craig Rusin. Overall good experience and knowledgable individual regarding the cars he sells. I happened to be visiting Phoenix from Texas and he knew I was on a short time line if I was going to purchase a car so he did his best to accommodate my needs and six hours later I purchased a nice convertible for what I felt was a fair price! More

Superb customer service and value Chapman BMW on Camelback is the only service center I trust to perform maintenance on my 2001 Z-3 convertible. Joe Helms, my service representativ Chapman BMW on Camelback is the only service center I trust to perform maintenance on my 2001 Z-3 convertible. Joe Helms, my service representative, is very professional and addresses my service needs in a very low-pressure, friendly manner. Also, joe is very prompt at updating me throughout the day Re: the progress of my vehicle service. I highly recommend Chapman BMW on Camelback for service & maintenance needs. And when you get there? Make sure you ask for Joe Helms! G. Kolar More

Favoloso!! I have owned BMW's since 1989. I have always bought my cars from Chapman. They are by far the best of the best! The salespeople, the finance departmen I have owned BMW's since 1989. I have always bought my cars from Chapman. They are by far the best of the best! The salespeople, the finance department, the service center all all top notch. They whole buying process from start to finish with Chapman is so professional. They treat you special & that is how I have always felt with them from my first car to my present BMW that I just purchased June 2015. I worked with Robert Mills on my recent purchase. He was so knowledgeable, professional & a pleasure to work with. More

Excellent service with a smile Just a short note to let you know what great service I received from Ernie Escobedo. He was very knowledgeable and took very good care of me. He cer Just a short note to let you know what great service I received from Ernie Escobedo. He was very knowledgeable and took very good care of me. He certainly knows his way around cars! I wouldn't hesitate to recommend him to anyone who needed their car serviced. Good job, Ernie. More

BMW M4 Purchase I decided to test drive the 2015 BMW M4 I saw at the dealership while having my old car worked on. Craig Rusin was recommended to me by my Service Re I decided to test drive the 2015 BMW M4 I saw at the dealership while having my old car worked on. Craig Rusin was recommended to me by my Service Representative. I showed up a day later to take it for a spin, and Craig had the guys at the dealership get it all ready, and gave me an excellent run-down on the car before we took it out. His knowledge of the car and its background was very thorough, and he took his time showing me all the features and answering my questions. I have only had two things in my life that made me smile that much after taking them for a spin - one was a Suzuki Hayabusa, the other one was this M4. Everytime I drive it, I enjoy the handling, the power, and the total experience of strapping into the car. The icing on the cake was what Craig provided with the sales experience. I highly recommend Craig to anyone looking to purchase a vehicle, he's the most knowledgable, sincere, and professional sales person I have ever met. More

Excellent Service I always receive friendly service from Chapman BMW. I worked with Steve Cadieux, and I appreciate that he was very knowledgeable and he kept me infor I always receive friendly service from Chapman BMW. I worked with Steve Cadieux, and I appreciate that he was very knowledgeable and he kept me informed of what was being done to my vehicle. More

Cruising for a deal with Craig Rusin. Craig Rusin is a sales technician with Chapman BMW on Camelback Road who is knowledgable about the product he represents and buyer needs. He gives yo Craig Rusin is a sales technician with Chapman BMW on Camelback Road who is knowledgable about the product he represents and buyer needs. He gives you his full attention; always making sure you do not feel you are just another sales opportunity. He listens attentively to evaluate your needs and match them to his inventory; he assists you to find your comfort zone in both vehicle and pocket book. Intelligent, quick-witted, insightful, and great sense of humor, Craig makes buying a car as pleasurable an experience as it can ever be, despite the fact he is a no-nonsense guy. He makes sure Steve in finance is ready to handle the contract package at the end of negotiations without pressure or difficulty. More

Exceptional Service Greeted immediately, welcomed and treated nicely the whole time. Craig is a true gentleman and put up with me the whole time (I am a pain in the neck Greeted immediately, welcomed and treated nicely the whole time. Craig is a true gentleman and put up with me the whole time (I am a pain in the neck client). Looking forward to all my interactions with More

Great Experience at Chapman BMW Camelback Thouroughly enjoyed buying my 320i. Staff is very detail attentive and professional. Would definitely recommend/go back. Already in touch with the ser Thouroughly enjoyed buying my 320i. Staff is very detail attentive and professional. Would definitely recommend/go back. Already in touch with the service advisor and looking forward to the first visit. I felt valued as a customer. Never felt like just another number walking through the door. More

They definitely came through in the end Sometimes, the deepest impression is made not when a transaction goes perfectly, but when one doesn't and the appropriate people take considerable act Sometimes, the deepest impression is made not when a transaction goes perfectly, but when one doesn't and the appropriate people take considerable action to resolve any issues. In this case, Steve Murphy and Alan Jones came through with flying colors. Steve worked very diligently to get me into the right car at an agreeable price. And Alan Jones did three things that I completely did not expect, nor did I ask (I choose not to be specific). In the end, they won my respect, and my repeat business. More