Chapman BMW On Camelback

Best Ever Car Buying Experience! We really were lucky to be introduced to Craig Rusin when we first went to Chapman. His friendly and thoughtful interest in our new car needs made it We really were lucky to be introduced to Craig Rusin when we first went to Chapman. His friendly and thoughtful interest in our new car needs made it fun and educational at the same time. We had already visited 3 other dealers who showed no interest in us, they just wanted to "make a deal, now!". Instead, Craig helped us through all the steps of designing the model we wanted and set up an order from the factory in Leipzig. He kept us informed about how the manufacturing was going on our car with VIN already assigned; then to its boarding a ship and arriving in California for delievery to Phoenix. Fantastic experience, and fun to be informed every step of the way. More

Steve Murphy, Steve (Business Manager), and Elliott I just picked up my 2015 M4 yesterday, and the entire process was a breeze and very pleasant at the same time. Steve was initially able to take my or I just picked up my 2015 M4 yesterday, and the entire process was a breeze and very pleasant at the same time. Steve was initially able to take my order over the phone without any hassle, and my experience while picking up the car yesterday was great as well. It didn't take long at all to fill out the paperwork, and Elliott did an excellent job walking me through the car and all of its functional capabilities. I definitely recommend this group to anyone looking to buy a new BMW! More

great experience with Craig we met with Craig Rusin on the purchase of our new 328i. my friend and me bought two cars from him, and it was a great experience. we went to several we met with Craig Rusin on the purchase of our new 328i. my friend and me bought two cars from him, and it was a great experience. we went to several deal store, and Craig Rusin was one of most frientdly and patient dealer. This is my first car in my life, and i will come back to buy my second in a few years. More

Exceptional Customer Service and Experience I was a 2 time returning customer and have always had an exceptional experience at Chapman. As I left my home, the only thing in mind was that I was I was a 2 time returning customer and have always had an exceptional experience at Chapman. As I left my home, the only thing in mind was that I was going to drive down Camelback, not really sure what type of car I was looking for. I drove slowly down Camelback and the only stop I made was Chapman BMW. I was a little nervous because I have had severe medical issues and a recent divorce so my credit score was not as it had been previously. As I walked up, I was greeted by Savas and he welcomed me in his office to discuss a purchase. I was very upfront with him and he was eager to listen and help me. He discussed my situation with his manager, approval amounts etc and we went out and test drove a Dodge Avenger. From beginning to end this was an extraordinary experience. No pressure, straightforward conversation and straight up honesty and the commitment to send me home with a new car. I absolutely love the car, and will continue as a returning customer. I am a Manager for a large corporation that prides themselves on exceptional customer service. I will share my story in new hire training classes ,as well as my employees and peers on the floor. I value respect and integrity in my personal life as well as my business transactions. Thank you Savas for treating me with respect and care throughout this entire experience! You are an exceptional Salesman as well as a great representative for Chapman BMW Corporation!!! More

No pressure buy and great experience I worked with Steve Murphy, my wife and I bought a new BMW X3. It was a great experience and we will be back in a few years to buy again. I worked with Steve Murphy, my wife and I bought a new BMW X3. It was a great experience and we will be back in a few years to buy again. More

Great Experience We dealt with Steve Murphy on the purchase of our new 320i. It was a great experience and we would highly recommend working with him. We never once We dealt with Steve Murphy on the purchase of our new 320i. It was a great experience and we would highly recommend working with him. We never once felt pressured or like we were being pushed into anything even though we worked out a deal in about 20 minutes. Most painless car purchase we have ever had! More

BUY new car experience I went there to buy a new BMW. I talked to steve murphy. This guy is AWESOME. friendly and kind. I talked to him for a bit, he really tried to give me I went there to buy a new BMW. I talked to steve murphy. This guy is AWESOME. friendly and kind. I talked to him for a bit, he really tried to give me the best possible deal. just after 10 min negotiation I found the deal that i was looking to. I would say, that was one the best experience that i have ever had. More

Very good I really enjoy the experience of this purchasement. Kim is very patient and provides a well service. I would like to recommend some friends to visit. I really enjoy the experience of this purchasement. Kim is very patient and provides a well service. I would like to recommend some friends to visit. More

My BMW 535i service - Michael Ludtke Top notch all the way around. Michael always takes care of me in a timely and professional manner. Robert Mills is always helpful on the sales side Top notch all the way around. Michael always takes care of me in a timely and professional manner. Robert Mills is always helpful on the sales side too. Could not be more satisfied! Thank you Barry R. More

Chapman BMW on Camelback Shifty Stories I went into Chapman BMW towards the later part of September 2014, this was my experience: First of all the salesman Dustin that helped me AWESOME, I went into Chapman BMW towards the later part of September 2014, this was my experience: First of all the salesman Dustin that helped me AWESOME, no issues with him at all, he is fantastic! Showed me a few BMW's we finally found an awesome 08' 335i White, and I was sold. He did a perfect job. Going into finance is where things started to go sideways. A gentleman named Steve helped me and was very kind. I asked specifically "is this loan approved?" "No, but I am 99% sure it will go through." Steve said. I voiced that was apprehensive about taking delivery of a vehicle when financing wasn't secured but he claimed "this is BMW, we'll make it work don't worry about it." I took delivery and loved my new BMW 335i. Showed it to my friends, co-workers, family. Then I got a call 2 and half weeks later from Lyle the Fleet Manager. "I'm sorry but we'll need you to bring the car back you aren't approved"... So apparently Steve had no clue what he was talking about... Lyle went on to say "However we have a 328i that's in great condition that we can approve you on." I had traded in an old Jeep and I much rather would have a lesser BMW than take my trade back so I played ball. Went down, turns out the car was AWESOME! I loved it! However Chapman had me sign all new paper work, agreeing to an INSANE APR of 29.99%, agreeing to have a tracking device in the car, basically making me feel like a criminal for not having the best credit score on the planet. However I agreed and jumped through their hoops. Steve in a rush and obviously looking annoyed and embarrassed that I was back, rushed through the paper work. I asked him again, "So is this approved, are we good?" He replied "yes, this is approved you are good to go." Never once manning up & offering an apology or recognition of wrong doing or over promising, instead he treated me as if I was a pain to deal with. A couple more weeks went by, I showed the second BMW to my friend co-workers, family etc. Bought a decal for the back window, took a road trip in it, the car was mine. I loved it! Well into October I had an amazing job opportunity open up, so I quit my previous job accepted the new offer. Lyle from Chapman called and said "The lender can't approve your loan, they need to verify employment" I explained the situation, and he made me feel assured that there would be something they could work out for me. I sent over my offer letter from my new job, as well as contacts to legally verify employment. Keep in mind this was Chapman BMW's "In house" finance group... Apparently a legal offer letter and a direct line to HR to do a standard verification of employment doesn't satisfy Chapman BMW. Never mind the fact the "lender" was slow in their verification of employment. Lyle called back explaining his job was on the line and I needed to return the BMW. I obviously didn't want to cost anyone their job over a car, so I returned the car and took back my Jeep. Later that day I get a call from Lyle telling me that Chapman now has a problem because my Jeep (registered in CA) had the title transferred to AZ in their names. Since the registration was expired, they needed to either get the Jeep registered for me here in AZ, or make the deal with the BMW work. He suggested that Chapman pay for a rental car, and when I find out when my I'll have my first pay stub from my new job, to let him know. Then they'll pay for my rental car and we can get the deal worked out on the BMW. GREAT! It maybe a weird and stressful situation but hey at least they are working with me. A week went by and Lyle called me and asked when I would be getting a pay check, I explained the soonest I would see one is Nov 7th. He then explained that Chapman would be unwilling to pay for the rental car until then and I needed to return the rental car and pick up my Jeep. Finally fed up with the insanity of all of this, I took back my Jeep. Magically Chapman had an AZ Title for the Jeep in my name, not sure how they did that but okay. Then they let me drive my Jeep off the lot with a broken Wheel Hub which I had to pay to fix on my own. Thank God I did, I might have died on the way home. In closing: My credit might not be the best, but it won't always be that way. I make great money, and I am very capable of bringing money to the table to make this work. Not once was that suggested, or the option was ever given. Chapman is not the only BMW Dealership in town, and after all the hoops I had to jump through, I would expect them to look at me not as a pain but as a chance to establish a good customer relationship. Exceptions can be made, deals can be done, and people can wait for pay stubs. Not a good look Chapman. More