Chapman BMW On Camelback

As a Costco Executive Member, I was referred to Chapman BMW on Camelback through the Costco Auto Program to purchase a pre-owned 2020 Z4 30i. Salesperson Kenneth Smith contacted me promptly and offered wha BMW on Camelback through the Costco Auto Program to purchase a pre-owned 2020 Z4 30i. Salesperson Kenneth Smith contacted me promptly and offered what appeared to be a fair price based on Kelley Blue Book. However, despite my requests, neither Mr. Smith nor his sales manager provided written confirmation of the quoted price until two days later—at which point the written quote was substantially higher than the original offer. I was then advised that the vehicle, which had fewer than 7,000 miles, required new brakes, tires, and a \$600 battery—adding approximately \$4,000 to the price. These issues raised serious concerns about the vehicle’s condition and the dealership’s transparency. I declined the offer and reported the experience to the Costco Auto Program. Disappointing experience that did not meet the expectations of integrity and clarity typically associated with Costco’s referral network. More

I just bought my first X3 with Steve Murphy as my sales team member and was wonderful! This is my mom car and he helped me a ton to be sure I got exactly what I was looking for. He was super communicative team member and was wonderful! This is my mom car and he helped me a ton to be sure I got exactly what I was looking for. He was super communicative before and during the transaction. He also helped me with a repair shortly thereafter and his customer service exceeded all expectations. Steve has our family as future customers for any vehicle purchase and I so appreciate all of his help and attention to detail! More

I just leased a BMW iX M60 from Chapman BMW on Camelback. I am entering my third quarter century of life and I love cars, so I’ve had a lot of experiences with car dealers and dealerships. My experience with I am entering my third quarter century of life and I love cars, so I’ve had a lot of experiences with car dealers and dealerships. My experience with Chapman BMW on Camelback puts them in A+ category. My salesman, Steve Murphy and the Finance Manager, Giuseppe Ferrara where some of the most pleasant, helpful and knowledgeable gentlemen I have ever dealt with, at any dealership. Steve Murphy made every effort possible to get me the best deal on the M60 and Giuseppe Ferrara made the financing a breeze, as a plus, he’s easy to talk to and a hoot. I highly recommend the folks at Chapman BMW on Camelback, and particularly Steve Murphy and Giuseppe. More

We had a fantastic experience purchasing our new x5 from Chapman BMW on Camelback. I contacted Steve Murphy directly as I heard such good things about him. I am sure glad I did as he made everything go very Chapman BMW on Camelback. I contacted Steve Murphy directly as I heard such good things about him. I am sure glad I did as he made everything go very smoothly for us. We flew in from out of state and everything was as described before coming in. The staff and experience were first class, no bull. If you are in the market for a BMW I recommend you give Steve a call, you'll be happy you did More

Steve Murphy was great! Very responsive and made my out of state purchase a great experience. Very responsive and made my out of state purchase a great experience. More

Please DO NOT use this dealer for service. I had a simple fuel leak from pump to engine in fuel line in my 2011 328i. 1 line replaced at a cost of $1,300+. First thing I did was try to fill I had a simple fuel leak from pump to engine in fuel line in my 2011 328i. 1 line replaced at a cost of $1,300+. First thing I did was try to fill tank with gas. Would not take gas, pump kept shutting off. Couldn't figure out why, thought it was just a bad pump nozzle. Later found out at a different repair shop that the charcoal filter was completely full with liquid fuel, preventing the emissions system from working properly. The only way for that to happen is to overfill fuel tank multiple times per week until no more gas will fit in filler neck. I always stop at first shut off, so that wasn't it. OR, as I believe, someone physically dumps gas into the filter canister. This is not a problem that will be immediately visible to most people. Takes a minute to destroy the other components. $3,500 later, problem solved. Of course, I can't prove my suspicions since no one is allowed to actually watch the work being done, but I am not a dumb person and have talked to a few techs at BMW and feel confident that I'm right. I will do all I can to pass on my story and help people avoid this dealership for service. More

I only had the email experience which was great. Although I ran into a snag everything else was good. Although I ran into a snag everything else was good. More

I love Steve Murphy. For the last almost 15 years I have come back to Chapman Bmw just because of Steve Murphy I have leased three X-3’s, one X5, and one convertible over For the last almost 15 years I have come back to Chapman Bmw just because of Steve Murphy I have leased three X-3’s, one X5, and one convertible over the years. His after sales service and follow up is par excellence. He is a genuine human being and a smart salesperson who understands the importance of letting the customer feel that they have come out of the deal with more. He’s like family and I would highly recommend him to any potential clients who look forward to a quality experience. More

Kim Reid and the staff provided above excellent service. It was an enjoyable experience buying my new BMW. It was an enjoyable experience buying my new BMW. More