Chapman Chevrolet - Service Center

Speedy and professional service. Brought my vehicle in for an oil change and tire rotation and wanted to use a coupon printed from the website. No problem. There was no bait and swit Brought my vehicle in for an oil change and tire rotation and wanted to use a coupon printed from the website. No problem. There was no bait and switch, and no surprises on the invoice. Tyler Ballard was very helpful and answered all my questions regarding future servicing. Such an asset! More

Ron Klement is an excellent service advisor. My wife from Texas was stuck out of town with truck problems and Chapman Chevrolet truly saved her. from Texas was stuck out of town with truck problems and Chapman Chevrolet truly saved her. More

I had my new corvette in for some warranty work. Tyler St. James kept me updated with pictures and texts while we waited for the parts to arrive from the factory. Calls to GM, the factory, and the Corvett St. James kept me updated with pictures and texts while we waited for the parts to arrive from the factory. Calls to GM, the factory, and the Corvette Museum got the parts here ahead of schedule. The work was completed to the high standards I expected. More

I bought a used certified equinox 2020. Did not receive a 2nd FOB key. After 28 days the second FOB key came in. Scheduled a appt. 2 days ago. At the dealership Cassandra is telling it going to take 2 hrs to 2nd FOB key. After 28 days the second FOB key came in. Scheduled a appt. 2 days ago. At the dealership Cassandra is telling it going to take 2 hrs to program the key - they have to call General Motors for the code. I looked online and it says it should only take 20 minutes to program a new FOB key. I hope this it not a indicator of future service appointments for simple repairs. She did offer me a LYFT ride back home. I declined but still a 2 hr wait to code a new fob key. More

Service Department has fallen off use to be great, now with service it's wait, wait, wait....have come in twice for re-call and been given reasons why they can't get me in and never an use to be great, now with service it's wait, wait, wait....have come in twice for re-call and been given reasons why they can't get me in and never any reason how they can. Very frustrating to hear about their challenges when I'm there because of mine. More

Brian went above and beyond to get deal to happen. He is the best that I have ever worked with. Great experience with Chapman Chevy. the best that I have ever worked with. Great experience with Chapman Chevy. More

Oil Change - Lacking Customer Service I do not normally write reviews, but the customer service and treatment by service advisor, Robbie Sedain, was so egregious it could not be overlooked I do not normally write reviews, but the customer service and treatment by service advisor, Robbie Sedain, was so egregious it could not be overlooked. ‘Horrible’ is the only word that can describe the type of service that I received when I took my Tahoe in for an oil/filter change on 02/17/2020. I dropped my vehicle off at 12:30p for a 1:00p appointment. At 2:37p I received an automated text from Robbie Sedain indicating that after the initial inspection, Chapman recommended additional services be completed but an ‘in-depth’ inspection was needed; I approved the additional ‘in-depth’ inspection costing $79. Starting at 3:45p, I attempted, by multiple phone calls and text messages, to contact Robbie for an update; to no avail. The status URL provided to me, even today, indicated that my truck was being inspected. When I went outside to locate Robbie or anyone who could assist me, I saw my truck parked in the parking lot. After calling the main number, Robbie then sent Sergio Molinar to tell me additional, extensive work was needed and they have to keep my truck overnight. What additional work? The $79 inspection was never done. Why wasn’t I told this information earlier by my service advisor, Robbie? She never spoke to me until I insisted on them giving me my keys so that I could leave. More

Lied to Last may I purchased a new vehicle and was pleased with the process. Prior to going to the location I had been looking online for a certain vehicle wi Last may I purchased a new vehicle and was pleased with the process. Prior to going to the location I had been looking online for a certain vehicle with certain features. I found it here, and the price was acceptable, so I drove down to the location didn't ever test drive the vehicle (it had 8 miles on it) and purchased it. I probably spent a total of 45 minutes in the dealership and spent 60k. A few miles down the road after leaving the dealership my tire pressure light came on. I called my sales rep and informed them. I was assured not to worry, that it was a new vehicle and that it would be covered under warranty. I asked if it would be ok to continue to drive or if I needed to turn around. I was told it was up to me, and that no damage can come from driving with the tire pressure light on. I live an hour + from dealership and this vehicle is the primary for my wife so scheduling a time to bring this in wasn't a big concern of mine. Yesterday the 4th of Nov 2019m I scheduled to bring in the vehicle for an oil change and to have the tire pressure light issue looked at. I immediately was told that the quick oil dept was overbooked and that it would take a couple hours. So, I waited... After the oil change I was told that the quick lube dept can't do my request to have the tire pressure issue looked into and that I needed to take it to the main service dept. So, I drove around the parking lot to the main service dept. They told me that the quick lube dept can do that and to take it back there. So, I drove back and informed them what I was told. They said ok, we'll figure this out between the two departments but not to worry because it's a new vehicle any service would be covered under the warranty. So I waited.... Two and a half more hours. A manager came out and asked if I had switched wheels, which my reply was no. I was told that there wasn't a sensor in my tires and that someone had taken them out prior to me purchasing the vehicle and they needed to talk to the sales dept to figure out who is going to pay. At this point, I told the manager, well let's just get it done. I'll pay for it and talk to sales about getting reimbursed. You have the vehicle, it needs to be done, I received the vehicle in this condition you can talk to sales while they are putting on the sensors. 20 minutes later I am informed that they don't have the sensor and have to order them from CA, and they would be here the next day. So, I left for home after over 5 hours of waiting. Today the 5th of Nov, 2019 I received a call from Garrett Barlow the employee who helped me yesterday informing me that the part was in. I let Mr Barlow know that I live an hour away and if I was going to have to pay for I would just assume do it at a place near my house, so I inquired, if he had talked to the sales dept and gotten issue of who is going to pay figured out, to which he replied, "we have it figured out, the sales dept has ok'd it." So I drove an hour + back to Chapman Chevrolet and drop of the vehicle and walk across the street to eat a late breakfast. I get a call about 5 min after leaving from Mr. Barlow saying, "there was a miscommunication from my manager and the sales department you are going to have to pay for the sensors." I was lied to. I make mistakes, and don't by an means hold those that I do business with to be perfect. If a mistake happens, own it and make things right the best you can. I however will not spend money with dishonest people or businesses. I informed Mr. Barlow that I would not be requiring his company to do this service for me. I walked across the street to pick up my vehicle and make the hour + drive home. When I get in front of Mr. Barlow I am informed that I need to pay nearly $60 for a "diag fee". I just smiled and pulled out my card. I was given a credit card receipt but no invoice. I asked for a copy of invoice for the "diag fee"... And I was given another copy of oil change from the day before with no mention of a "diag fee" I don't even know what that is. Don't lie to customers. More