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Chapman Chevrolet - Service Center

Tempe, AZ

4.0
472 Reviews

472 Reviews of Chapman Chevrolet - Service Center

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February 18, 2022

Speedy and professional service. Brought my vehicle in for an oil change and tire rotation and wanted to use a coupon printed from the website. No problem. There was no bait and swit More

by teagal615
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ballard
Mar 09, 2022 -

Chapman Chevrolet responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

July 07, 2021

Ron Klement is an excellent service advisor. My wife from Texas was stuck out of town with truck problems and Chapman Chevrolet truly saved her. More

by no1lawdawg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Klement
Jul 09, 2021 -

Chapman Chevrolet responded

We are pleased to learn that your visit to our dealership was a good one! We hope to provide you with a similar experience on your next visit. - Your Friends at Chapman Chevrolet

June 25, 2021

Called for appointment for a simple oil change, scheduler said 12 noon on friday. I arrived at 1150 and was informed this simple oil change will take 1.5 to 2 hours even though I have an appointment. I expre More

by Littlesusiehesser
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tyler
March 30, 2021

I had my new corvette in for some warranty work. Tyler St. James kept me updated with pictures and texts while we waited for the parts to arrive from the factory. Calls to GM, the factory, and the Corvett More

by R. M. Bertoglio
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tyler St. James
Apr 05, 2021 -

Chapman Chevrolet responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. - Your Friends at Chapman Chevrolet

March 11, 2021

I bought a used certified equinox 2020. Did not receive a 2nd FOB key. After 28 days the second FOB key came in. Scheduled a appt. 2 days ago. At the dealership Cassandra is telling it going to take 2 hrs to More

by Peggy in Chandler
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Cassandra Rivera
Mar 29, 2021 -

Chapman Chevrolet responded

Peggy thank you for taking the time to leave us a review. I’m sorry for the frustration and the compounding concerns that have occurred. If you wish to discuss things further you can reach me directly at 480-752-1662, or reach me by email at ryancronin@chapmanchoice.com. –Ryan Cronin | Service Manager

September 01, 2020

I needed a service done which was covered under a recall. My appointment was at 9am and I was going to wait at the location but was told it would take a couple hours. So after a failed pick up from a shuttle More

by Susanne
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Tyler
July 13, 2020

Service Department has fallen off use to be great, now with service it's wait, wait, wait....have come in twice for re-call and been given reasons why they can't get me in and never an More

by secure
Overall Experience
Recommend Dealer
No
Employees Worked With
Jul 30, 2020 -

Chapman Chevrolet responded

Sorry to hear about your frustrations. I would like to hear more and see what we can do to get you taken care of. Please call me at 480-752-1672 Darren Underwood Service Manager Chapman Chevrolet Darren Underwood

February 29, 2020

Brian went above and beyond to get deal to happen. He is the best that I have ever worked with. Great experience with Chapman Chevy. More

by breeves
Overall Experience
Recommend Dealer
Yes
Mar 03, 2020 -

Chapman Chevrolet responded

Thank you for your review! We are happy to hear that you had a great experience. We appreciate your patronage and feedback and look forward to serving you again. Your Friends at Chapman Chevrolet

February 20, 2020

Oil Change - Lacking Customer Service I do not normally write reviews, but the customer service and treatment by service advisor, Robbie Sedain, was so egregious it could not be overlooked More

by ctrotter4
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Robbie Sedain, the experience was poor to say the least.
Feb 24, 2020 -

Chapman Chevrolet responded

Thank you for bringing this matter to our attention. Please accept my apologies for your experience. If you would like to speak with me further in detail, I would like the opportunity to see if it is possible to turn this around. Please contact me at your convenience my contact information is below. Darren Underwood Service Manager Chapman Chevrolet 480-752-1672

November 05, 2019

Lied to Last may I purchased a new vehicle and was pleased with the process. Prior to going to the location I had been looking online for a certain vehicle wi More

by James H
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Garrett Barlow
Nov 06, 2019 -

Chapman Chevrolet responded

James H, I apologize about your experience. I would like to follow up with you to address your concerns and recent experience. You can reach me directly at 480-752-1401, or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager

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