Chapman Chrysler Jeep

Great job Vince Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place and appointments are someti Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place and appointments are sometimes very coveted. Vince diagnosed my vans starting problem, replaced the start button. He also found an AC problem that was repaired before it failed. He performed other repairs that were previously diagnosed, oil leak, heater hoses and engine/trans mounts. He repaired them all in a timely manner. Some repairs are troublesome to resolve: i.e. tire sensor problem that does not show a fault at the shop. Vince works very hard to do the right thing and keeps his customers in mind. Vince ,sometimes,has to contend with issues out of his control . I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler More

Internet buying experience was easy! We worked with Beth Steele for the selection and purchase of our Jeep Renegade Trailhawk. Her follow up through an inquiry is how we were fortunate en We worked with Beth Steele for the selection and purchase of our Jeep Renegade Trailhawk. Her follow up through an inquiry is how we were fortunate enough to meet her. She was the last visit of a long day shopping and she took the the time to listen to what we wanted and assured us she could not just meet, but exceed other offers. Beth was true to her word! Within minutes she had the paperwork prepared that made us a deal that was fair, honest and in our best interest. She was was patient with us and guided us through the entire process. We actually enjoyed the entire buying experience because of Beth and the entire Chapman team! More

Service With a Smile Awesome service with an awesome smile. I notice everyone working together, for the customers interest. Love the service, especially the smile. Don’t l Awesome service with an awesome smile. I notice everyone working together, for the customers interest. Love the service, especially the smile. Don’t leave home without that smile...🤗 Please forgive me, I don’t remember all who helped me and my wife. But, we do remember their awesome smile. More

A 1 Salesperson Elena Smith is an exceptional Salesperson, Always professional & pleasant. It was a joy purchasing from her a 2nd time. Thanks Elena for being the BES Elena Smith is an exceptional Salesperson, Always professional & pleasant. It was a joy purchasing from her a 2nd time. Thanks Elena for being the BEST😊 More

Best experience of my life! Chapman dealership made it all possible and I’m forever thankful and greatful for it my first car that I purchase on my own for myself and I’m overwhe Chapman dealership made it all possible and I’m forever thankful and greatful for it my first car that I purchase on my own for myself and I’m overwhelmed and overjoyed about it. Thank you Chapman dealer!😁 More

Just look at how backed up the service department is Service department is the worst in town. No communication, no commitment, no customer service, the only response "we'll let you know when we get to it Service department is the worst in town. No communication, no commitment, no customer service, the only response "we'll let you know when we get to it", that's it. My car sat for three days because of a dead battery!!! When you look for a car, look at the service department first. That will indicate what your end user experience will likely be.. I would NEVER do business with this group again. Thanks for the prompt service LOL! More

Great experience Luis was real helpful, my husband and I have bought several vehicles from Chapman, Thank you Luis Vazquez for such wonderful customer service. We will Luis was real helpful, my husband and I have bought several vehicles from Chapman, Thank you Luis Vazquez for such wonderful customer service. We will continue to shop at Chapman More

Not fully honest. I have bought new cars several times in my life and this is my first double whammy when it comes to trust and integrity. Several months ago I order I have bought new cars several times in my life and this is my first double whammy when it comes to trust and integrity. Several months ago I ordered a new Jeep. I have never ordered a vehicle before. I decided to go with Chapman because they have treated me well in the past, even though the deal looked much better at other dealerships. While waiting patiently for the job to be complete, my salesman made a post on social media that was very derogatory to my wife and many family members. While expression of personal opinion should not be an issue, he has a role as ad hoc Wrangler emissary for Chapman and his audience being mostly past or potential future customers of Chapman. While I do not believe it is official, he acts a PR rep for Chapman. I felt a company that allowed this divisive and hateful behavior this was not the sort of company I wanted to deal with. After a long chat with the GM I decided to go forward with the deal but with a new sales rep. Then the Jeep came in and I was ready to take this beauty home. They knew it. I expected a lower trade in. What I did not expect was that the low trade in was lower than what they said they were giving me. Even when it was discussed they claimed I would be good. The document preparation went very well, but the numbers seemed wrong and I even mentioned that the way they were presented (being presented in a much different manner than on the showroom floor). I knew something didn’t appear right, but I was tired and excused it away in my mind. My bad. I trusted that they would continue to treat me right, especially since I asked about it several times. Horrible horrible mistake on my part. It was not until the next morning that I realized why the numbers were different and that even though I specifically asked about it. I clearly asked a question and clearly answered that my assumptions were correct. When I approached the salesperson on this, they claimed they “would never do that”, that I misunderstood, or that they misunderstood my question (although it was very very clear). Net result is that there are 4 other dealerships in town and I am extremely confident that I could have made a better deal at any one of them. The result is that I feel this Chapman dealership violated my trust in many ways, not only in working up the deal but as not having public facing sales people that present a positive image to the community. More

Service was good...pricing was questionable The salesman I worked with was great...being both trustworthy and knowledgable of the buying process. The only negative issue I had was that the price The salesman I worked with was great...being both trustworthy and knowledgable of the buying process. The only negative issue I had was that the price listed on the internet was not the price of the vehicle...stating that the vehicle was not yet even released for sale (really?). Even after the vehicle was released for sale the price on the internet was still incorrect. The experience would have been less stressful if the pricing had been corrected after I pointed out the discrepancy and asked for it to be corrected. I guess below reality pricing gets the inquiries started. More

THE BEST EVER!!!!!! Could not expect any better than the best I received... Very knowledgeable and attentive. I like the phone call and email, when work is done. Could not expect any better than the best I received... Very knowledgeable and attentive. I like the phone call and email, when work is done. More