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Chapman Chrysler Jeep
Henderson, NV
853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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853 Reviews of Chapman Chrysler Jeep
July 20, 2011
I have a 2011 Jeep Grand Cherokee - purchased from your dealership in November. I have had the unfortunate experience of having to visit the service department far too many times. Two occurences for bad s dealership in November. I have had the unfortunate experience of having to visit the service department far too many times. Two occurences for bad sensors (3 days in the shop), two times for issues with the starter system/keys (4 days in the shop) and for the dash computer spontaneously shutting off and re-booting. Oh yeah - and general maintenance (oil change). With the number of times I have had to bring my car back to the service department because you have to order parts or just generally figure out how to fix it, I expect to be treated with some degree of courtesy and to be provided with a reasonable answer as to when the vehicle will be fixed. If I ask how long it should take to program a new keyfob, becuase I am back from the second time with this very same issue, you should be able to tell me. I strongly encourage you to review Acura's service model as Chapman Jeeps model is sorely lacking in comparison. Your staff have always been nice - but I expect them to fix my vehicle in a timely fashion and get it right the first time. I also expect that someone should review the completed with order with me. Do all your reps merely push a pile of paper in their customers hands and ask them if they saw their vehicle in the lot? More
by kmagers
Employees Worked With
Russell
July 19, 2011
On Thursday 7-14-2011, about 10:30 am, I had called Jeffrey ahead and asked him if I still would be able to take advantage of the brake special for $99. He said to come in see him and he would talk to Jeffrey ahead and asked him if I still would be able to take advantage of the brake special for $99. He said to come in see him and he would talk to the Derrick regarding the special. He didn't feel there would be a problem. I tried to call Jeffrey ahead of time that I would be able to make it before 3 pm. So I brought in the 2 rotors I purchased at 2:50 pm with 2 cars ahead of me. 12 minutes later I was told by Vince that he wasnt able to do that special because the brake pads themselves cost over $60. Further stated that Jeffrey can't quote that price either. He said that Jeffrey had left and he couldn't reach him on his cell phone. Not 5 seconds later, Jeffrey walked out of the Sales building and Vince went over to talk to him. Jeffrey came over and talked to me and then went in to talk to Derrick. Shortly after he said that he could do the $99 brake special. I went in the waiting room. About 45 minutes later, to my surprise, in walks Jeffrey. He said my car was done. Walked with me up front to the cashier. I paid and he walked with me to my car. I said thank you again and left. It was now 4 pm. Not only was Jeffrey still there, got the special for me, but was "OFF THE CLOCK" to finish with me. That is why I keep coming back to this store, because of someone like Jeffrey really caring about his customers. Not only was Vince's attitude poor at best, he flat out lied, once about Jeffrey's whereabouts and again about the phone call. Even if I have to come back at a different time or day, I will always find someone else to help myself or my wife with a service related issue. I come from a very long-running and trusted car dealership family in St. Louis and surrounding areas. There Vince's actions and attitude would result in a reprimand/apology up to termination. Because that attitude and actions would resonate with customers and turn them away from the dealership. There is a unwritten rule in car dealerships: Treat your customers right and they will return. Lie to them and they will go somewhere else. Because of Jeffrey alone I will be back and I have mentioned this to other Chapman customers. Thank you, Patrick D Walsh. Cell 702-666-5715 or email mpiwalsh@embarqmail.com More
by WalshFamily
Employees Worked With
Vince and Jeffrey
July 18, 2011
EVERYTHING IS VERY EXPENSIVE. THE VISIT BEFORE THIS ONE I HAD A REPAIR DONE AND MY ANTI-FREEZE HAD TO BE RE-FILLED AND THE ANTI-FREEZE WAS $25.00. I DO NOT HAVE TO TELL YOU WHAT MARK UP THAT IS. I CAN UNDERS HAD A REPAIR DONE AND MY ANTI-FREEZE HAD TO BE RE-FILLED AND THE ANTI-FREEZE WAS $25.00. I DO NOT HAVE TO TELL YOU WHAT MARK UP THAT IS. I CAN UNDERSTAND THE HOURLY RATE, BUT IT IS THE LITTLE THINGS LIKE THIS THAT LEAVE A BAD TASTE IN YOUR MOUTH. More
by SENNJE
Employees Worked With
BEN
July 15, 2011
Ben, as usual, does a very good job as a Service Manager and I really appreciate having him assigned to my account. I also feel Chapman does an overall good job on all the visits I have made to the Shop. and I really appreciate having him assigned to my account. I also feel Chapman does an overall good job on all the visits I have made to the Shop. I am a little disappointed at the cost of labor, but I believe that thats a problem at all dealerships for all cars today. Thanks. More
by rvweber9535
Employees Worked With
Ben Morris
July 14, 2011
CHAPMAN HAS BEEN THE MOST PLEASANT EXPERIENCE I HAVE EVER HAD WITH AN AUTOMOTIVE SITE. FROM THE TIME I HAD WALKED ONTO THE DEALERSHIP, THRU TO THE REGULAR MAINTENANCE WITH THE SERVICE STAFF, I HAVE NO COMPL HAD WITH AN AUTOMOTIVE SITE. FROM THE TIME I HAD WALKED ONTO THE DEALERSHIP, THRU TO THE REGULAR MAINTENANCE WITH THE SERVICE STAFF, I HAVE NO COMPLAINTS. I WILL CONTINUE TO PURCHASE AND HAVE MY VEHICLE SERVICED AT CHAPMAN'S LOCATIONS. THE ENTIRE STAFF EARNS MY 5 STAFF RATING!!!!!! More
by vegasgolf
Employees Worked With
JEFF
July 14, 2011
I am a singel lady and it is important to me that i get what i pay for. I have had good service every time i visit the dealership. Every one has always been friendly and help full. It means a lot to me, what i pay for. I have had good service every time i visit the dealership. Every one has always been friendly and help full. It means a lot to me, thank- you Linda Larimer More
by rockstartruck
Employees Worked With
Jeffery Rohloff
July 14, 2011
After much thought and some investigating other shops, I have deceided to write this review. On 6/9/11 I took my 08 Chrysler 300 in for a problem with the steering catching when using the left turn signal have deceided to write this review. On 6/9/11 I took my 08 Chrysler 300 in for a problem with the steering catching when using the left turn signal. I was told there would be a $120 diagnostic fee. When the service writer called, he said the clockspring and multifunction switch would have to be replaced at a cost of $681. I said go ahead and fix the car, this is a safety issue. I am upset on two counts: 1. Most shops don't charge the diagnostic fee if they do the repair work. Upon inspection of the bill, this charge was still there. 2. I asked the service writer if he had seen this problem before. His answer, yes. I have a 1996 Dodge Caravan. It has had 4 clock springs installed under warrenty as the part is not reliable. Why would Chryser charge me almost $700 to repair a problem like this when they know it is a matter of saftey? Jon E Sloan 2715 Longford Ave. Henderson, NV 89074 702 379-4624 P.S. I have driven Chrysler products for 50 years. Now I am thinking of trying Ford. More
by jonesloan
Employees Worked With
Ben Morris
July 14, 2011
I found that all of the staff there that I have dealt with are very helpful and very customer oriented. After having to go to other dealerships to have warrenty work done, I really cannot express how pl with are very helpful and very customer oriented. After having to go to other dealerships to have warrenty work done, I really cannot express how pleased I have been with the people here. More
by rjfulk
Employees Worked With
Vince Thompson
July 09, 2011
Customer Service not so great this visit and my steering wheel had grease or something to that nature on it... so the balck grease got on my hands, then on my clothes because I did not expect grease on my s wheel had grease or something to that nature on it... so the balck grease got on my hands, then on my clothes because I did not expect grease on my steering wheel. More
by nata528
Employees Worked With
Virgil Dody and Blendi Kondri
July 07, 2011
Vince was great as always. He got my car out ahead of schedule and work and explanation was excellent. I wish I never used other service stations. schedule and work and explanation was excellent. I wish I never used other service stations. More
by Corso
Employees Worked With
Vince Thompson
