Chapman Chrysler Jeep

Josie was Awesome and very helpful! When my sis & I went in to buy my new car, they didn't have the one I wanted, but she found it for & had it shipped. She went above & beyond to help me & provided th went in to buy my new car, they didn't have the one I wanted, but she found it for & had it shipped. She went above & beyond to help me & provided the best customer service I could ask for. All of the other employees seemed to be just as helpful & friendly. I would defiantly recommend this dealership to anyone, who wants to buy a new vehicle! More

My 4 year old Jeep with 24 thousand miles has been rendered not drivable/useless as service department contaminated the brake fluid and refused to honor a very expensive extended warranty >tried to ge rendered not drivable/useless as service department contaminated the brake fluid and refused to honor a very expensive extended warranty >tried to get $1800.00 from me to repair. More

This was the best experience I've ever had buying a new car. No games, no back and forth. They said what they would do and did it! I'm a customer for life. Thanks Chapman for being the GREAT guys in Las Ve car. No games, no back and forth. They said what they would do and did it! I'm a customer for life. Thanks Chapman for being the GREAT guys in Las Vegas. More

I have a 2011 Jeep Grand Cherokee - purchased from your dealership in November. I have had the unfortunate experience of having to visit the service department far too many times. Two occurences for bad s dealership in November. I have had the unfortunate experience of having to visit the service department far too many times. Two occurences for bad sensors (3 days in the shop), two times for issues with the starter system/keys (4 days in the shop) and for the dash computer spontaneously shutting off and re-booting. Oh yeah - and general maintenance (oil change). With the number of times I have had to bring my car back to the service department because you have to order parts or just generally figure out how to fix it, I expect to be treated with some degree of courtesy and to be provided with a reasonable answer as to when the vehicle will be fixed. If I ask how long it should take to program a new keyfob, becuase I am back from the second time with this very same issue, you should be able to tell me. I strongly encourage you to review Acura's service model as Chapman Jeeps model is sorely lacking in comparison. Your staff have always been nice - but I expect them to fix my vehicle in a timely fashion and get it right the first time. I also expect that someone should review the completed with order with me. Do all your reps merely push a pile of paper in their customers hands and ask them if they saw their vehicle in the lot? More

On Thursday 7-14-2011, about 10:30 am, I had called Jeffrey ahead and asked him if I still would be able to take advantage of the brake special for $99. He said to come in see him and he would talk to Jeffrey ahead and asked him if I still would be able to take advantage of the brake special for $99. He said to come in see him and he would talk to the Derrick regarding the special. He didn't feel there would be a problem. I tried to call Jeffrey ahead of time that I would be able to make it before 3 pm. So I brought in the 2 rotors I purchased at 2:50 pm with 2 cars ahead of me. 12 minutes later I was told by Vince that he wasnt able to do that special because the brake pads themselves cost over $60. Further stated that Jeffrey can't quote that price either. He said that Jeffrey had left and he couldn't reach him on his cell phone. Not 5 seconds later, Jeffrey walked out of the Sales building and Vince went over to talk to him. Jeffrey came over and talked to me and then went in to talk to Derrick. Shortly after he said that he could do the $99 brake special. I went in the waiting room. About 45 minutes later, to my surprise, in walks Jeffrey. He said my car was done. Walked with me up front to the cashier. I paid and he walked with me to my car. I said thank you again and left. It was now 4 pm. Not only was Jeffrey still there, got the special for me, but was "OFF THE CLOCK" to finish with me. That is why I keep coming back to this store, because of someone like Jeffrey really caring about his customers. Not only was Vince's attitude poor at best, he flat out lied, once about Jeffrey's whereabouts and again about the phone call. Even if I have to come back at a different time or day, I will always find someone else to help myself or my wife with a service related issue. I come from a very long-running and trusted car dealership family in St. Louis and surrounding areas. There Vince's actions and attitude would result in a reprimand/apology up to termination. Because that attitude and actions would resonate with customers and turn them away from the dealership. There is a unwritten rule in car dealerships: Treat your customers right and they will return. Lie to them and they will go somewhere else. Because of Jeffrey alone I will be back and I have mentioned this to other Chapman customers. Thank you, Patrick D Walsh. Cell 702-666-5715 or email mpiwalsh@embarqmail.com More

EVERYTHING IS VERY EXPENSIVE. THE VISIT BEFORE THIS ONE I HAD A REPAIR DONE AND MY ANTI-FREEZE HAD TO BE RE-FILLED AND THE ANTI-FREEZE WAS $25.00. I DO NOT HAVE TO TELL YOU WHAT MARK UP THAT IS. I CAN UNDERS HAD A REPAIR DONE AND MY ANTI-FREEZE HAD TO BE RE-FILLED AND THE ANTI-FREEZE WAS $25.00. I DO NOT HAVE TO TELL YOU WHAT MARK UP THAT IS. I CAN UNDERSTAND THE HOURLY RATE, BUT IT IS THE LITTLE THINGS LIKE THIS THAT LEAVE A BAD TASTE IN YOUR MOUTH. More

Ben, as usual, does a very good job as a Service Manager and I really appreciate having him assigned to my account. I also feel Chapman does an overall good job on all the visits I have made to the Shop. and I really appreciate having him assigned to my account. I also feel Chapman does an overall good job on all the visits I have made to the Shop. I am a little disappointed at the cost of labor, but I believe that thats a problem at all dealerships for all cars today. Thanks. More

I am a singel lady and it is important to me that i get what i pay for. I have had good service every time i visit the dealership. Every one has always been friendly and help full. It means a lot to me, what i pay for. I have had good service every time i visit the dealership. Every one has always been friendly and help full. It means a lot to me, thank- you Linda Larimer More

CHAPMAN HAS BEEN THE MOST PLEASANT EXPERIENCE I HAVE EVER HAD WITH AN AUTOMOTIVE SITE. FROM THE TIME I HAD WALKED ONTO THE DEALERSHIP, THRU TO THE REGULAR MAINTENANCE WITH THE SERVICE STAFF, I HAVE NO COMPL HAD WITH AN AUTOMOTIVE SITE. FROM THE TIME I HAD WALKED ONTO THE DEALERSHIP, THRU TO THE REGULAR MAINTENANCE WITH THE SERVICE STAFF, I HAVE NO COMPLAINTS. I WILL CONTINUE TO PURCHASE AND HAVE MY VEHICLE SERVICED AT CHAPMAN'S LOCATIONS. THE ENTIRE STAFF EARNS MY 5 STAFF RATING!!!!!! More