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Chapman Chrysler Jeep
Henderson, NV
853 Reviews
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853 Reviews of Chapman Chrysler Jeep
April 19, 2012
The reason my daughter & I ended up at the Henderson store is because of a incompetent internet sales rep from the Sahara store that doesn't know what his inventory is and how not to lie to a young girl store is because of a incompetent internet sales rep from the Sahara store that doesn't know what his inventory is and how not to lie to a young girl. Now after experiencing the kind, friendly, knowledgeable sales people Josie & Greg at the Henderson store all I can do is Thank the idiot who sent us there. My daughter is just starting her credit and doesn't make much money and 5 other dealers had a reason why they couldn't help her but Josie took care of us like she had known us forever & after she spent a few minutes with my daughter she didn't waste our time showing her cars she knew didn't fit her personality or budget. The process was painless (as much as it can be) so I would totally recommend everybody to go to Chapman Chrysler Jeep in HENDERSON and ask for Josie or Greg. P.S. I knew I liked Greg as soon as he said one of his favorite shows is 2 1/2 men.. ME TOOO. More
by itsonlynan
Employees Worked With
Josie and Greg
March 11, 2012
Rick Stewart, from the moment I stepped out of my car, was amazing! Forthright and honest, just a stand-up guy. My wife wanted a certain color Town & Country (used) with low miles and they didn't have a was amazing! Forthright and honest, just a stand-up guy. My wife wanted a certain color Town & Country (used) with low miles and they didn't have anything but silver (which she hates) on the lot, on a Friday night. My wife told Rick that if he could produce a black or charcoal gray Town & Country to call us and we would be back. The next day around 11 a.m., Rick called and said they had just located a black (a color my wife approves) Town & Country, just for her. In a nutshell, if you want a Chrysler or Jeep, new or used, and live in Southern Nevada, you owe it to yourself to go to Chapman and ask for Rick Stewart -- you will be glad you did! More
by stevew4
Employees Worked With
Rick Stewart
January 30, 2012
Bought my car from this place in '07 and have gotten my car serviced here since then. Chapman's regular prices are less than 'specials' that other places offer. I have always gotten an appointment when I car serviced here since then. Chapman's regular prices are less than 'specials' that other places offer. I have always gotten an appointment when I need it. Never had to wait longer than necessary. All the employees are very nice and very helpful. They make one feel 'special' in a great way. I am old, so I have forgotten names of the people who have helped me, I am so sorry for that. ALL the employees have been great. Over all, I am quite pleased with Chapman's service. Thanks! More
by dbm2012
Employees Worked With
Terrible at names, SO SORRY
January 16, 2012
My wife and I could not be happier!! What a fantastic experience! I never thought that buying a car could go so smoothly and be such a pleasant experience. My wife and I bought a new vehicle from Chapman experience! I never thought that buying a car could go so smoothly and be such a pleasant experience. My wife and I bought a new vehicle from Chapman Chrysler Jeep and Dodge and Bob Dziak was amazing. Everything he promised he delivered. I had written him quite a few times online, and everything that was discussed he honored. We were in and out of the dealership in 1 1/2 hours!! Truly from the moment we stepped through the doors until driving away with our new car 1 1/2 hours! Unheard of! And we don’t even have good credit! This dealership is the flagship of what dealership should be, and Bob is the antithesis of every car salesman stereotype. I could not be happier and would recommend this dealership to everyone. I know that I will definitely be buying my next vehicle here and from Mr. Dziak. Thank you Chapman Chrysler, you are head and shoulders above the rest!!! More
by mbaker14
Employees Worked With
Bob Dziak
January 03, 2012
Brought my truck in on Monday. Just found out they have not received the parts yet and it may not have them on Friday. This is my 5th jeep- second from chapman and will probably be my last. 30,000 miles not received the parts yet and it may not have them on Friday. This is my 5th jeep- second from chapman and will probably be my last. 30,000 miles and 2200.00 for repairs. pos! If you're going to charge a premium for service provide premium service. More
by Mgh123
Employees Worked With
Not sure of his name
December 18, 2011
Josie was Awesome and very helpful! When my sis & I went in to buy my new car, they didn't have the one I wanted, but she found it for & had it shipped. She went above & beyond to help me & provided th went in to buy my new car, they didn't have the one I wanted, but she found it for & had it shipped. She went above & beyond to help me & provided the best customer service I could ask for. All of the other employees seemed to be just as helpful & friendly. I would defiantly recommend this dealership to anyone, who wants to buy a new vehicle! More
by islandgirlof2
Employees Worked With
Josie
October 04, 2011
Do Not go to Chapman for Service! Went to Chapman for a Diagnostic on my 97 Jeep Grand Cherokee. I have an issue with the engine, it stalls randomly when driving and when idle in park, also the scanner sho Diagnostic on my 97 Jeep Grand Cherokee. I have an issue with the engine, it stalls randomly when driving and when idle in park, also the scanner showed a P0351 Code. I made it clear in writing to Vince Thompson Service Advisor, check the battery cable harness wires looked cut and spliced poorly and bypassed with another cable. Vince Thompson told me the mechanic said was fine and not the problem. Left my Jeep there thursday and waited for a call. They kept it there until Monday, went there to get some answeres. They handed me 3 repair estimates (almost $2000 for repairs) on what might be the cause of the problem. Unable to come up with this much money I declined their repair suggestions. Called up Derrick Goern Service Manager about this matter, he told me it was diagnosed correctly. The paper work I recieved does not show much and conflicts what I was told by Vince. Again, they did not address the problem with the battery cable harness that has a visible cut and taped splice connection. My car sat for many weeks because I could not afford these repairs. Told a friend about my situation and sent me to a local mechanic they knew about that has done great work. Found out the problem was a bad splice repair on the battery cable harness. Now my Jeep runs fine and does not pull up any code. Now I know Chapman was wrong with this diagnostic procedure. Will call Chapman for a refund, spoke to Gary Brewer General Manager but got the same speech that it was diagnosed properly. I lost $110.81 for their poor diagnostic procedures. Now I will go forward with my complaints to Consumer Affairs and the BBB. More
by rj89015
Employees Worked With
Vince Thompson, Derrick Goern, Gary Brewer
August 06, 2011
My 4 year old Jeep with 24 thousand miles has been rendered not drivable/useless as service department contaminated the brake fluid and refused to honor a very expensive extended warranty >tried to ge rendered not drivable/useless as service department contaminated the brake fluid and refused to honor a very expensive extended warranty >tried to get $1800.00 from me to repair. More
by bleekibler
Employees Worked With
Derrick Goern
July 25, 2011
This was the best experience I've ever had buying a new car. No games, no back and forth. They said what they would do and did it! I'm a customer for life. Thanks Chapman for being the GREAT guys in Las Ve car. No games, no back and forth. They said what they would do and did it! I'm a customer for life. Thanks Chapman for being the GREAT guys in Las Vegas. More
by Robert G.
Employees Worked With
Bob Dziak and Gary Brewer
